tymebank.co.za Reviews 104

This bank is a easy target from scammers ,scammers will be calling you left and right claiming to from tymebank .when you report the issue nothing happens beside a suggestion to freeze your account .

i think making a client wait over 40min on call using their airtime isnt great customer support. You need to increase you customer support budget. I been struggling to get the self service machine to do my card replacement not sure how and where are we supposed to go get replacement cards. Both PnP, TFG nolonger have the machines so what should we do

Good day... I renewed my card today as it was expired....i don't understand why.. No one explained to me that they will deduct......,
They said it will reverse back within 7 days.... 7 days has passed... Still haven't received my money back... ‬

Gotyme goalsave 10% payout is a lie. I've given them 10 days notice but they didn't honor the promised
10% payout.

This company is starting to to frustrate me alot. How can money just go out of my account like that when I know I didn't use my bank card. Now I have to wait for the to fix their mistakes. This is nonsense

No notification that will not be with pnp anymore.if 1 needs any paperwork stamped by your bank...where to go to?cnt rely on a consultant been at any of the stores that were or are affiliated with.what is happening with tymebank...talk they have joined with go bank..yes clients dnt get notified.if card going to expire ...hell of a run around to find a store with a consultant on premisses

I went to Lichtenburg Total sports Kiosk,i met a very rude consultant with no name badge,she couldnt even help and she left me unattended just to go and sit diwn outside.I called customer service and i received the same service.I mean this company is really that bad.

Terrible service and accountability, I have been waiting for a feedback that was going to be given to me on the fifth of March after my account was debited six times by one company in a space of three days. No alert or whatsoever communication was made by the bank. I then requested for these payments to be reversed of which they were busy investigating and feedback was due on the above said date. Till now there is no communication from them and all their email trail is gone from my Mail boxes.

my mom has a tymebank account which has now been blocked due to her only have a green bar coded id book. tymebank were quick to open the account using only the bar-coded id. despite numerous visits to their kiosk we are still sitting with the problem. my mom needs her pension to buy food and electricty. my mom is old and cannot stand all day at home affairs to get a new id. no other bank has a problem taking the green id book. tymebank sort the problem out or contact me. the staff at the kiosk are useless and customer service on the phone even more so.

Actually I want to give it zero stars!!!
Tymebank is not a bank, because there is no formal building like any other bank.
I am just trying to get a new card as my card is expiring in March. They cannot send me a card and there are NO machines near me. All the machines they claim are near me is taken out of the shops, so no machines.
How can you operate a bank if people cannot even renew their cards?
I am fedup!! Closing my account! Good luck to those who is staying.

The app never works . Whenever it needs to use it, an error is on the app. Honestly I should have never opened an account with them

I've had a Tyme business account for years. Suddenly a 50k payment from a client to my Tyme account is not reflecting. I have the client's POP yet Tyme is totally unresponsive and can't assist. How is this acceptable?

Initially when I used this app, I was super excited as it was easy to download and much easier to use. But yesterday I had to re-download this app on my new mobile phone. You won't believe my frustration as even now, I am still struggling to take a selfie. The dialogue keeps saying, "Move back", when I do it will say "Come closer" then let's try again. It compares a phase of a model who is white to mine. I mean I am lighter in complexion but why compare my face or your clients' faces with a white or Asian one?

To this point I couldn't pay for my bills, even had to rcancel checkers 66 twice 😒

Then I called customer care and one of their security questions was: " What was the exact amount to paid into your Future Goal Saver account"? I mean who remembers that while frustrated as I am now? They should do better with their face recognition tool. I mean CAPITEC never forgets the face of their client. They can ask you even immediately you woke up or just before you sleep, without make up on. They recognize your face. But this one, haikona!!

I settled my TymeBank personal loan in full and received confirmation that the account was paid off.
Two days before my next debit order date, I phoned TymeBank to warn them that the DebiCheck mandate was still active and should be cancelled. The agent confirmed that my loan was settled and assured me it would be handled.
Despite this, the debit order still went through early Friday morning and money was deducted from my account.
I phoned again and was told the funds would be reversed within 24 hours. More than 24 hours has now passed, including the next business day, and the money has still not been returned.
This left me without access to my funds and caused financial hardship. What is most concerning is that I warned the bank in advance and they still failed to act.
Consumers are penalised immediately if they miss a payment, yet when the bank makes an error after full settlement, there is no urgency to fix it.
I am sharing this so other customers are aware to double-check that their DebiCheck mandates are cancelled after settling a loan.

Opened a Tyme Bank account a few days ago and already experienced poor customer service. A call-centre agent was unprofessional and raised his tone when I asked for a callback due to low airtime. I later emailed a complaint but received no feedback.

Really bad service wait more then 3 day for a loan to pay out and everytime i phone is a different story

Money for food

I am a pregnant woman and I have a family and you are busy upsetting me and my my whole family along with causing us financial and harm by unlawfully withholding my business account I am sick of worry as I don't know where my son will get stationary for school and you are playing with me playing with my feelings and now also playing with me and my unborn baby's Health I provided my affidavit and I've told you already I don't have contact with the clients anymore as they buy from me and they get on they're way I don't stay in contact so expecting me to give any details or anything for that matter that I have to request from an old client is asking for something that's impossible for me to do so you can't force me to do something that's not even possible and you can't expect me to do any further explanations for MY OWN RIGHTFUL MONEY THAT YOU ARE UNLAWFULLY WITHOLDING FROM ME CAUSING ME HARM AND SUFFERING FOR MY OWN MONEY THAT IS ABSOLUTE BULLSHIT I WILL CLOSE YOUR COMPANY IM TELLING YOU IM GOING TO DO A PRESENTATION AT SCHOOL AND MAKE A WHOLE VIDEO THAT'S GONNA GO VIRAL ABOUT THE HARM YOU CAUSED ME AND MY UNBORN AND MY WHOLE ENTIRE FAMILY AND I AM GOING TO MAKE SURE YOU PAY ME FOR THE REST OF MY LIFE YOU ARE FALSELY Accusing ME FOR THE 2ND OR 3RD TIME HOLDING MY MONEY FOR A SECOND TIME OVER 2 MONTHS ALREADY I WANT MY ACCOUNT OPEN IMMEDIATELY OR YOU ARE GOING TO REGRET THIS THIS IS UTTERLY DISGUSTING AND VERY VERY VERY UNPROFESSIONAL

Sadly I've never had issues with Tymebank until this point (4th January 2026) I'm now getting bank charges for my Netflix subscription same bank charges as Capitec bank being charged for things your not aware of EST R10 hence why I even left Capitec as o never received any explanations whatsoever. Now Tymebank is also doing the same charges me bange charges that say for Netflix's however whenever I've never paid for Netflix I've never been charged and bank charges instead if money was deposited they just charged me the full amount for my package that I'm on which is okay as I'm aware the issue starts when I'm being charged these bank charges they say they charge and worse part is the no explanations that I get these Customer service agents just make up lies just to get rid of you on the line the one guy I spoke to continuosly said UNFORTUNATELY UNFORTUNATELY UNFORTUNATELY there agents can keep those unfortunatelys for themselves as if they change anything and that agent disconnected the line....service was bad and agent was nonchalant about my issue sadly I need to purchase electricity but it's okay though I personally understand this is there way of getting/ making commission. With that said Tymebank is one of those scam banks I no longer wanted thanks for the service however no longer interested nor want it yet I've been such a loyal cz and been with Tymebank from 2017/2018 but I guess things change.....stay with your useless service

This tymebank is a waste of time they can't even help their customers with a problem ive send money to a cell number about 3 weeks ago the voucher code never received to the phone number ive emailed them 2 times but I keep on waisting my time I've emailed their online merchant but also a waste of time if they can't help customers with a problem why is this bank still operating.