Standard Bank SA Reviews 358

Had a wonderful service from Emihle Nthandeki thank you so much for going above and beyond for my issue

I opened a Non Res account so I could transfer money for my elderly mum in S.Africa but the past 3 years I can barely say I have used this account due to challenges trying to log in online. It keeps bloody asking me to switch back to old banking site which I bloody dont know. I have changed my online password several times and I get penalised for non use of account but I do not use it because it does not enable any use. If I am lucky to transfer money from my UK account it takes days if not weeks for them to clear a little amount such as R3000 - R5k, honestly? I am just going to close the account because its pointless. And when you phone SA to get issues resolved it takes ages. I know this is African service but surely a global brand like this should do better. Its a waste of time opening these NonRes accounts.

I am dissatisfied with Standard Bank Homeowners Insurance.

I lodged a geyser claim on 16 April and only received a response days later. Tshwarananang Plumbers eventually came out, but refused to replace the geyser in its original position, claiming they did not have enough materials. They suggested installing it on my Harvey tile roof, which I had due to a previous leak issue at another property.

I asked for installation at the back of the house (out of sight), but they again refused due to “lack of materials.” They then suggested the parapet wall and showed me a photo. I agreed, simply asking that it be placed slightly deeper out of sight. At that point, they became unwilling to continue and left the job incomplete.

On top of this, my wife and I have called 0860 123 444 daily, waiting 20–30 minutes each time with no answer, despite being told assistance would come within 10 minutes. We have documented these calls.

There is clearly a lack of service, communication, and accountability between Standard Bank Insurance and their contractors. This has been a frustrating and unacceptable experience.

Mbongi at SB Longbeach Mall is a star.
She twice had to rescue my online banking and app due to some technical errors at SB.
Still waiting for help from Private Banking as my 2 private banking connections are both out of office.
Flew to UK and app still working but no online banking

Had money taken out of my account and tried to reverse it. Nope, not happen. Decided "okay fine I'll try going into the bank","sorry sir, there's nothing we can do on our side".
Then I emailed and phone standard fraud line. Nope they can't do anything, but it gets better it happened again,luckily I changed bank accounts so no money was taken out but I was charged a rejection fee and when I tried again to get my money back they kept saying that no money was taken out. They kept saying that for the 2nd month it happened but not the first month. I had to fight to explain that it was the first month that's the issue and not the second month.

Overall standard bank can't do nothing for me. Fraud occurs and they can't do anything about it.
Stay away!!

Lets just say: home loan or bond service is bad. Funeral insurance is forever shocking. Their branches level of service is forever shocking, miss leading.branch staff is disgusting. System put in place is worse than any other bank. If you want my 2 cents advise. Close your account with Standard Bank and go elsewhere.

International inward funds basically non existing - No proper client service system in place. You are just a number in a que, no emails being answered IF you phone them make sure you have a good minutes package since waiting time is between 45 min to 65min with ZERO guarantee you may be assisted. ATMs and branches limited. Personal bankers seem to be on holiday most of the time.

This is one of the most horrible banks I have ever been with, apart from everything else they charge me for, which is literally made up. I called yesterday to get a quote for adding my dad to my existing funeral policy. After getting the price, I made it clear that it was too much and I would keep the policy as is. To my surprise the competent agent added my dad anyway, taking my premium from R130 to R700 and odd something, i call today to get this fixed, i was met with being transfered from one person to another, explaining the above to each person i eas blindly trasnfered to, and just when i thought i finally got to someone who can assist, they were in training and knew nothing about what they are doing. Am still stuck with this issue, I can't change banks due to all the things I have tied to them. STANDARD BANK IS A HORRIBLE BANK,

Impossible to sendback my money from Standard to my international bank (which where my money came from). One person "did not speak english", callcenter online clicked me, noonr answering their email another teller told me to go to another bank office.

If i could give you 0 stars i will!!

Banking app down, balances reduced to zero with no notifications today 1st April 2026. Worse bank guaranteed, banker sold me a facility and said no fees except service fee only to find out there is a monthly untilized fee. Did not cancel because paid a 24k initiation fee.

Home load debit order from the incorrect account had to call in and visit the branch after hours to get any assistance.

Pathetic service as a bank

NOUGHT, a big fat ZERO for Standard Bank of South Africa.
NEVER send foreign currency using this bank.
Funds went missing
No payment messages were received
The only assistance received was after multiple escalations over 3 days
The funds and the fees are removed from my account and cannot be found by the receiving bank in North America.
A bank which cannot be trusted to send your money is nobody you should use.
The maximum of 5 days is exceeded and the funds are still not found
I am still no wiser as to why no messages during the transaction
SIES SBSA

Consultant conducts herself professionally and she’s quite good at what she does. Communication skills is 100,
Technical 100
Evaton branch standard bank
Consultant: Ntebaleng Sekhetha

Thank you

I really appreciate the help that I got from the bank even though I couldn't get my money back but the consultant Ntebaleng Sekhetha really helped me. Keep it up to the staff or branch of evaton mall

At my branch, Ceres in the Western Cape, I got the best service.Ceres Branch, l want to commend you on your customer services.That bankers go out of their way to help you. And this experience is ongoing for 14 years, everytime.

The money from my account was stolen, all of it and it’s been 2 months already but everytime I call I’m only being told that they are still investigating which is I don’t understand because clearly this is fraud just that they don’t care with their customers!!!

My Standard Bank app is not working and I need to access my money 😡🤬🤬🤬

first of all trying to call the call center just waited on auto response for 25 min to get cut off this is a normal experience whit standard

Asked teller for R50 and R20 notes to the value of R1000. To assist with paying casual workers on small holding. Teller insisted on charging R350 fee!!!! For making R1000's change!!!
Claiming that making change is only free to businesses.

I have been a Standard Bank customer for over 30years!

What a disgrace!

I am extremely disappointed with the lack of urgency regarding an unauthorized transaction on my Standard Bank account. On 21 February 2026, R2,500 was deducted from my Virtual Card without my consent. This money was specifically kept there for a critical payment due on the 25th.
I logged a formal query on 22 February as soon as I noticed the theft. I was told the investigation could take anywhere from 10 to 55 days. This timeframe is completely unacceptable for a victim of fraud.
This delay has placed me in a severe financial position, as the payment I intended to make is now overdue, and I am being forced to make alternative arrangements I cannot afford. Standard Bank’s security on virtual cards seems compromised, and their "turnaround time" shows a total lack of empathy for their customers' financial well-being.
I need an immediate update and a reversal of these funds.
Reference Number7071170729