First National Bank South Africa Reviews 366

Kagiso Mothei has been absolutely unhelpful in helping me with my case. He/she sends no communication and does not respond to emails. I've called FNB three times in a span of 1 month and received 0 assistance. Completely useless.

FNB endorses abuse and time wasting of clients on secure chat
I reported bullying and very poor service and repeated online hang ups , to Fnb on nultiple occasions on secure chat. I ts a very common bullying stratehy there. I reported several advisors:Buyiswe, Junior, Lebohang , Tebellious. Tyrone, Ntombizodwa in December and Philani last night.
A Jonathan Juggan called to investigate but was not really interesed. Its more time wasting. These advisors are rude , impatient, unhelpful and make yiou wait bet 1 and 4.5hrs on secure chat by just saying i will be with you shortly every 5 minutes and dropping call ever 45 mins without helping at all. When I reported iit in Decenber and again now the same
consultants deleted my secute chat
history lasting months just to hide the 4
hrs of wasting my time. Jow can we trust such crooks with our money wjen they are so deceptive.
They do this to clients very often. Its even a joke in secure chat among advisors and taught behaviour to new employees. FNB fully endorses it as they know all about it but ignore reports and invrstigations. They blame clients and endorse bullying by consultants. No apology or explainations as its their cultureTheir motto really is " How can we charge you to abuse and bully you while wasting your time."

Lee-Ann Mattheys, Consultant, Century City, promised me the preferential rate for a FD would be uploaded within 2 business days (investment done on 31 March). Based on her explanation that the system will not allow her to change the default rate and her promise that I would get a preferential rate, I completed and signed the paperwork. My instruction was clear - the interest is to be paid out monthly for living expenses. It's day 10, I'm still waiting. The first excuse was the long weekend, she will follow-up and give me feedback on Tuesday (6th). Didn't happen until I called back. Now, the wheels have fallen off, Lee-Ann/FNB are shifting the goal posts. At 09:11am today, the Head of Investments was checking why the interest rate was not uploaded. Lee-Ann then called about 2hrs later and her story is that the rate she mentioned is only for annual interest to be paid out upon maturity of the FD. THIS IS UNACCEPTABLE, and not what was promised when the investment was being made. I've asked for her Team Leader or the Branch Manager to call me, I'm still waiting. Sorry FNB, don't promise what you cannot deliver. I want to disinvest my FD and take it to your competitor, and I WILL NOT pay any penalty. Looking at the reviews here, shoddy treatment of your long-standing, senior clients and a don't care attitude towards us seems to be the norm and not an exception. Whoever is going to respond, call me with the approved agreed rate promised or close the investment and pay out my funds today.
Mrs J. Naidoo

Their secure chat, first waited then the agent just closed the chat, then went in again and waited for an hour for "Zeenat" - still no answer. There's no "wait" time and you are stuck with the same agent unable to transfer out. With ABSA, their AI bot helped me resolve an issue in 5minutes

I deposited my money into my account and they hold it for ever I went to the bank and they said I should provide proof that the money belongs to me and I did now its almost 20 days and when I call nobody wants to assist me
I regret using this horrible bank but I'm planning to expose them on social media by this coming Monday
Horrible
Horrible
Horrible
Now I don't even have money to feed my family hence I have money in the horrible bank

FNB and Old Mutual = Same Whatsapp group but FNB is worse!!! 😡😡😡
App**** a Section 14 from Old Mutual to FNB.
Now Old Mutual cannot pay the money because FNB fails and keep on failing to assist with simply sending the Banking details to send the money into.

The reason for my disinvestment was that Old Mutual's processes were slow and they didn't care about their clients but now it seems FNB is worse than Old Mutual.

All they do is to "Escalate". They can escalate a simple request for months.

Stupid woman on the cheque fraud account was supposed to assist me. I requested her help and she asked for the case number. Then she became rude and raised her voice at me when asking for my ID number. When I reproached her for being rude she put the phone down in my ear. Is that how these stupid people treat clients who desperately need help!!!!!!!!!!!!!!!!!

Hours and hours on dropped phone calls and waiting in endless chats, being passed from one to another. What an absolute horrific bank. Their support staff should be charged with crimes against humanity.

FnB is scamming their clients with Tempory Loans. You can take x amount over 30 days as per their terms and conditions- there is interest charged on that. Once active you have the option to stop activity based payments since you have 30 days in which to settle it and this prevents any deposits going straight into the loan repayment. I did this and a day later they deducted the full amount including 30 days of interest. I immediately contacted them and after 4 days of little to no assistance they refuse to help. This was an internal error as I have proof on my app - but they will not take accountability. So why I say scam - they making money off the interest they gained in a day ?? - if they did this to me they most certainly did it to others. Add it all up I'm sure it amounts to a lot of money they made. What was supposed to be a 30 day loan ended up being 24hours. They breached their own contract but of course there's no recourse- however had this been done in reverse the outcome would have been severe as in had I not paid after 30 days.

Fraud and FNB not giving my money back.
Fraudsters steeling my money and I am told they will investigate but no confirmation I will get my money back.. I was informed saying someone told me to go into my app and do transactions... this happened after someone moved money from my one account into another to make me think the money was gone... how did they even get in.. no the consultant tells me 30 days investigatiin and when I ask for commitment to get my money back she says I must not get so upset.. I have the right to be upset as this should not be possible... when the incestigator tells me to go to my app it is fine but when someone from frauds dept says so it is not... how must we know who at FNB is scamming us ..

I am still outstanding with R7555.30 and I want my miney back FNB I did not use it ...I need it I have responsibilities.
You are suppose to protect me....or must I also put my money under a matress ..?

Terrible experience...calling via the banking app and they pretend to not hear you...call via straight phone call and thy redirect you until your airtime is finished without a problem even being looked at...absolutely nonsense

Wait till one of your loved ones die then you will see FNBs true colours, insurances in place with the same institution but they still put 2 different attorneys on your back to harass you weekly and then they only finalize matters 1.5 years later, the worst one can think off!!!!

FNB Burgundy square is beyond useless. The 2 teller desks looks like they asleep! Useless! Came to get my card, printer for ticket not working. Called the manager, too 30 minutes, she is useless. Worst bank ever! I am going to also linked message the CEO

I use to love this bank truly even convinced people it was good when they would argue the bank charges are high I question that strongly now and I am considering changing banks. It’s not the first time money disappeared out of my account I try get help but no one helps all the agents can’t answer me. I hate this bank honestly you chat and phone for assistance you wasting your time don’t.

Thabo from FNB Kempton Square branch is very friendly and I got the proper assistance I needed

I have been trying to open a business bank account for a new business account. Process started on around the 22 February 2026 it is now 23rd March 2026. It has been a terrible experience just trying to locate a business banker to assist, then the gentleman who opened the account cannot be reached. He placed 2 blocks on the account which stopped all other consultants from assisting me. This is my first tme dealing with FNB and wow you guys are lagging in comparison to the other banks. Kindly sort out the customer's experience, your internal processes should not affect your customer. Thank you

I had an excellent experience with FNB, thanks to one of their consultants, Ronald Nkanyani from the business desk.

I recently made a payment using the wrong reference, which is always stressful because you’re not sure how long it will take to fix or if you’ll even get proper assistance. From the moment Ronald assisted me, he was calm, patient, and extremely professional.

What really stood out was how quickly and efficiently he handled the reversal. There was no back and forth, no confusion just clear communication and immediate action.

As someone who works in the banking industry myself, I understand how frustrating these situations can be for customers and how much of a difference it makes when someone genuinely knows what they’re doing. Ronald delivered exactly that.

This is the kind of service that keeps customers loyal. FNB, please recognise him he is doing an outstanding job.

I was in the bank to report that my husband had passed away. Our will and testament was at the branch a lady helped us but got NO RESPONCE from the bank for the will and testament side a week later we phoned and spoke to a very friendly man and he said that the branch had not submitted any documents. He told us what we must submit and the same day received confirmation the they had received our request, next day been Friday I received the ref no. Today a lovely lady named Vanessa phone and explained all the steps.
To get to the point a whole week was wasted because of the Wellington branches incompetence

eBucks Boost My Rewards Program is an absolute S C A M. There are a few criteria one needs to meet each month in order to qualify, so that after a year, you get a R1500 eBucks payout.

I have met these requirements every month and received my payout every year without fail. This is the only real benefit or reward one can get from FNB, so I always consciously make sure to meet the requirements so that I can benefit from it and actually get my money's worth out of being an FNB client.

This month FNB is telling me I did not meet the requirements, particularly the one for minimum R5000 card spend. I am looking at my transactions for the month in question, where I have spent almost double that. When I pinpointed this to them, they are telling me it doesn't matter which day I physically did the transactions on, because it will only count towards the month that the merchants cashes it for. So basically even though I far exceeded the minimum criteria, I now lose out on the reward because of the dates that the merchants choose to do their banking. Is the agreement for rewards between the bank and the merchant? No. It is between me and the bank. So why should my only reward as a long standing client now be affected by how the merchant chooses to do things?

I asked the eBucks consultant Farhaan if they are going to make a plan for me to still qualify for that month in question because it's absolutely heartbreaking for me to lose out on the entire year's reward program when I've worked so hard towards it and have always been consistent, now I lose out just because of one month that the merchant decided to do things in their own time. The consultant told me they won't be able to do that for me. I guess they don't give a D A M N how long you've been their client, how much you spend with them, how many products of theirs you've signed up for, they still will not budge.

So if you're thinking of signing up with FNB because their rewards sound so juicy on paper (like I foolishly did) don't waste your time. It is a gamble and is being wildly misadvertised and misrepresented. Their rewards are not guaranteed no matter how much effort you as a client put towards meeting the requirements, they will deny you because of third party merchants whose banking dates can change and differ anytime which literally has nothing to do with you. I won't be surprised if FNB makes an arrangement with these merchants to cash things out at a later date just so that they can avoid paying out these eBucks rewards to clients. Imagine how many hundreds of thousands they are pocketing like that.

Very D I S H O N E S T and S C A M M Y. And so disappointing coming from a whole financial institution. These are the people you are trusting with your hard-earned cash. Better to move to a different bank where sure, your fees might be a rand or two more but atleast with those institutions, what you see is what you get. Not like FNB who will find any avenue to avoid giving clients their rewards.

Tokai branch closed for renovations so went to Plumstead. The queues were long with at least an hour and a half wait time, however the ladies helping with the internet issues got me, and the other lady helping the people queuing were fantastic! One lady rven brought out glasses of water for the customers as the weather today was over 30c. In spite of the wait time, the service was excellent, and I say well done, especially in this heat.