tymebank.co.za Reviews 

My girlfriend sent me money but it appear on my account I tried to call the customer service they couldn't answer my call

I'm getting spam SMS's from this company all of a sudden soliciting services I never opted in for. This is illegal and in breach of the POPI Act.

I would never trust a company that acquires personal details through unlawful means and invades my privacy against my will.

Unprofessional.

No bank fees. Simple easy ways to deposit and Pau. Best by far.

The medical aid that TymeBank offers is a scam. My wife has been paying towards this medical aid every month. They will not issue us a card. They refuse to answer any calls. They are stealing our money every month. We thought this would be a better option as we do not have that much money. It is disgusting how our money is just getting stolen every month and they won't even allow us to cancel. They provide you with a number, but refuse to answer the calls from the number they provide. Please everyone stay away from TymeHealth, it is a huge scam, they just steal your money and you have to stay sick and poor. I want an option to leave the medical aid, as well as our money back!

URGENT!!!! Please can you give me feedback of what's going on with my fraud case on my account. I was told I would receive feedback by the 10th August latest. This is utterly the worst service I've ever seen and I plan on changing my bank now because I've been with Tymebank for years now and being a loyal client I really deserve better service than this. Please get back to me as soon as possible or I'll take this up with the ombudsman. Thank you in advance.

Tymebank deducted my money for a purchase i made but it never reached the merchant. I have been calling and sending emails even proof if non payment from the merchant but still no help at all. They are horrible and i will make sure i tell everyone to never open an account with this useless scum of a bank. I wonder wherr they get the bunch of useless call center agents. I want my money

I used to be very happy with Tyme Bank, until now...
My salary has gotten paid into a Tymebank account for a couple of years now. Usually I then transfer enough money to a different bank account to cover debit orders monthly.
This month when I tried to do that, there were limits imposed on my account, which I didn't authorise.
It resulted in
A. Me being unable to transfer enough to cover my debit orders, resulting in penalties.
B. Me filling my car at a petrol station and not being able to pay, because Tyme has lowered my daily limit without notice or warning.

When I phoned Tyme, they had some lame excuse about Tyme trying to get rid of accounts without biometrics.
Well, they are definitely getting rid of me. I'm closing my account, since I was also unable to register my biometrics on the app. The assistant's advice was to find a kiosk (she was unable to tell me where their kiosks are!). I am unable to do that, since I work a full day and don't have time to go from store to store in the hope that they might have a kiosk. I've never heard anything so ridiculous.
This is the poorest customer service!

I am DESPERATELY trying to reach SOMEONE from this bank. I can't log into my account online as I have forgotten my password. I want to close my account. I have been trying to reach someone to help me for weeks now. I have spent hours on the phone waiting for someone to answer, multiple times. This is beyond ridiculous and I'm going to start spamming you publicly across all social media and online review platforms until someone gets back to me to help me. YOUR SERVICE IS DISGUSTING.

My account has been put on hold for 2months been calling and getting ignored, wuu I definitely don't recommend

My account has been placed on hold, nobody noticed me no arrangements, worst of it all you have to nag them to open your account this is totally unacceptable 😠😠😠😠😠😡😡😡

My account put on hold, no phone call, no email explaining why just a sms
Called fraud department incorrect information was given 2nd call incorrect again, after 3rd attempt the correct details were given.
Followed procedure and still waiting for account to be released

I have been trying to get my money transferred from my TymeBank account to an account at another bank for almost two weeks now. I have never experienced such poor service anywhere. It is definately not worth the interest rate. Rather use a trustworthy bank.

Contacted the fraud department.

Extremely rude i don't know who the person thought they were. No assistance provided and then put on indefinite hold.

Proof is in the pudding, not much else needs to be said. I guess the allow fraudulent activities from the account holders.

TymeBank is the worst bank ever.
Last month on payday my salary got stolen out of my account I personally went my self the bank in Sandton to query.they put my account on hold and said it would take 5 to 7 working days to investigate till today nobody has contacted me. I have been trying to call the fraud department everyday and it just rings I have tried to email them and no response.

I plead with everybody using this bank to leave because they system is not secure and they clearly don't care about your money getting stolen.

I regret the day opening an account with them they are the worst bank ever.

What is the point if a debicheck mandate reaches a client after a day and another dag to get back to the company that issued it...by that time it's too late..it's supposed to be immediate....you are the focus point of moron...I am moving my salary this week....

I think all of us should leave TymeBank. I blame myself for staying with them since I have always had issues. A Debit Hold has been placed on my account. Spent hundreds of Rand's calling their useless call centre. Was placed on hold for an hour and decided to drop the call. No one has the decency to call one back. They are withholding my money and no one has an answer as to why. Let's all boycott and leave this joke for a bank.

This is not a real bank and thus any personal loan or payday loans you apply for, will not be approved because they won't be able to pay funds into this bank.
Companies work with Aedos banks and not Naedos!

Do not make the mistake and switch to them!As they too will not be able to help you with a payday loan or personal loan.

Horrible experience trying to unblock my account. Call center agent took 30min+ to answer my call. TymeBank clearly has incorrect information on my profile and asked me the most ridiculous security questions, which I failed. Now I need to go to a kiosk, call them again, wait 30min+ just to verify that I am not impersonating myself. I would love to hear where they sourced the information on security questions, and why it is okay for their call center staff, Tholiso (Kim is manager) to accuse me of swearing (which I did not) and not knowing where I worked, what bureau profiles I have or if I'm married or not. What an absolute joke of a bank.

This bank lacks service and the human touch. They got it right on a lot of aspects, but when it comes to service at kiosks there is always a problem with it being offline or printing cards. I have gone to 3 different kiosks and the same issue no cards. There is no direct contact person to service clients. I get the bank is trying to save money by having less employees but if there is a breakdown at ground level the bank will not grow to challenge the bigger banks. So if someone can get back to me as I really need a card. Thank you Clint

I am so disappointed 😥 I made a transaction on the 30th of January 2023, and I can't retrieve a proof of payment I've sent emails daily even went to pickn pay!!!! Utterly useless service. I would never ever recommend this bank.... Is Motsepe still afflicted with TymeBank???

I need to urgently submit the POP, and if I forfeit my money I doubt that this bank would even care!

After I sort this out I'm totally done this bank that doesn't have a branch and cashiers as bank tellers!!! This is not right ... 😡