Products are good but the teeth whitening pen is wastefully over-packaged. It is also a shame Spotlight do not offer recycled or recyclable replacement brush heads, in the light of 'always keeping the... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Ordered the wrong colour toothbrush head on April 11th and informed Customer Service on 12th April...nothing. Left a review after which they (Jacqui) requested Order No. Nothing since. I have also ca... Toon meer
Bedrijf heeft geantwoord
I have been using the Spotlight Oral Care Diamond PAP powder and it’s a great addition to my morning routine. The powder itself looks so sparkly, which is a nice touch! It’s very straightforward to... Toon meer
Bedrijf heeft geantwoord
It is one of the best cleaning units I have ever used, the only fly in the ointment is the on/off button is becoming extremely stiff, I think it could be toothpaste residue mixed with saliva running d... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Tandheelkundige benodigdheden winkel
- Cosmetische producten leverancier
- Schoonheidswinkel
- Cosmetische tandarts
- Gezondheids- en schoonheidsartikelen winkel
- Tandenbleekservice
Over Spotlight Oral Care UK
Geschreven door het bedrijf
Created by Dentists
Spotlight Oral Care is an Irish-based company founded by sisters and dentists Dr. Lisa and Dr. Vanessa Creaven. Its mission is to create clean, clinically proven and effective, earth-kind oral care solutions for every smile.
Made With Care
Think vegan-friendly, cruelty-free formulations, 100% recyclable toothpaste tubes that won’t end up in landfills, dental floss made from 100% recyclable plastic bottles (cool, right?), and low-impact packaging so that you can make a positive impact in your daily oral health routine.Contactgegevens
Block 2, Harris House, Small IDA Business Park, Tuam Road, H91 RK5Y, Galway, Ierland
- +353-87-466-2473
- info@spotlightoralcare.com
- uk.spotlightoralcare.com
3,3
Gemiddeld
1K reviews
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
They cancelled my order and didn’t even…
They cancelled my order and didn’t even tell me why or sent me an email about it
20 april 2026
Review zonder uitnodiging
Antwoord van Spotlight Oral Care UK
Thank your kind review Jamie! We are really thrilled to hear you are happy with the service and your product.
Ordered the wrong colour toothbrush…
Ordered the wrong colour toothbrush head on April 11th and informed Customer Service on 12th April...nothing. Left a review after which they (Jacqui) requested Order No. Nothing since. I have also called twice..nothing! It is now May 1st and I tried calling...no response!
Absolutely terrible customer service!!!!!
11 april 2026
Antwoord van Spotlight Oral Care UK
Thank you for your review, and I’m really sorry to hear about your experience.
Our Customer Care team has been in contact and has sent two emails—one with the return information and another with the correct link for your replacement brush heads. We also attempted to call you today, but unfortunately it went to voicemail.
We completely understand how frustrating this situation has been, and we’re here to help get it resolved for you as quickly as possible. Please could you get back to us via email if you need any further assistance or if you haven’t received our previous messages, and we’ll take it from there right away.
Kind regards,
Suzanne
Great quality - scope to improve sustainability
Products are good but the teeth whitening pen is wastefully over-packaged. It is also a shame Spotlight do not offer recycled or recyclable replacement brush heads, in the light of 'always keeping the planet in mind' statement on the packaging. The plastic-looking post bag states 'The end of plastic as we know it' without any further details about what this means. It gives the impression that slogans are used which could benefit from more visible follow-through in practice.
6 april 2026
Antwoord van Spotlight Oral Care UK
Thank you for taking the time to share such thoughtful feedback—we really appreciate it.
We’re delighted to hear you’re happy with the quality of the products, but we completely understand your concerns around packaging and sustainability. This is an area we’re actively working on, and feedback like yours is incredibly valuable in helping us improve.
We’re continuously reviewing our packaging to reduce excess where possible, including exploring more sustainable options for products like the whitening pen. In terms of our mailing materials, the messaging refers to our move towards more environmentally conscious alternatives, but we take your point that this should be clearer and more transparent.
Sustainability is something we’re committed to improving across all areas of the business, including future developments for brush heads and packaging, and we’ll be sure to pass your comments on to our wider team.
Thanks again for your honest feedback—it really does help us do better.
Best wishes,
Suzanne
I have tried but can't seem to…
I have tried but can't seem to unsubscribe from these incessant emails from you
20 april 2026
Antwoord van Spotlight Oral Care UK
Hi Russell,
Thanks for your message, and I’m really sorry for the frustration caused.
I’ve now manually unsubscribed your email address from our side, so you shouldn’t receive any further marketing emails from us.
For future reference, there is also an unsubscribe link at the bottom of any marketing email we send, which you can use at any time.
Apologies again for the inconvenience, and please don’t hesitate to reach out if there’s anything else we can help with.
Best wishes,
Suzanne
Cancelled order with no notification
Cancelled order with no notification
30 april 2026
Review zonder uitnodiging
Antwoord van Spotlight Oral Care UK
Thank you John for taking the time to leave us a review. We are sorry to hear that there was an issue with your order and regret any inconvenience caused to you as a result. Please reach out to our customer service team at info@spotlightoralcare.com who will be happy to assist you with any queries you may have.
Great product
Great product! Easy to use and leaves teeth looking white and feeling clean
20 april 2026
Antwoord van Spotlight Oral Care UK
Thank you so much Lisa for leaving us a lovely review. We are really happy to hear that you found the Diamond PAP Teeth Whitening Powder easy to use and that it has left your teeth looking white and feeling clean.
Antwoord van Spotlight Oral Care UK
Thank you Tracey for leaving us a review. We are happy to hear that you found the service good and are grateful for your custom.
Well impressed with the super fast…
Well impressed with the super fast delivery & the product up to now seems to be working and doing what it’s meant to do
20 april 2026
Antwoord van Spotlight Oral Care UK
Thank you Sheila for your review - we are thrilled to hear that the product is working for you and that you were impressed with the quick delivery.
Excellent product and fast delivery…
Excellent product and fast delivery highly recommend
20 april 2026
Antwoord van Spotlight Oral Care UK
Thank you Gary for taking the time to leave us a review. We are happy to hear that the delivery was fast and that you found the product excellent. Thank you for your custom.
Dimond powder for a diamond smile
I have been using the Spotlight Oral Care Diamond PAP powder and it’s a great addition to my morning routine. The powder itself looks so sparkly, which is a nice touch! It’s very straightforward to use, you just dip your toothpaste covered brush into the powder and brush like normal. I love that it dissolves perfectly with the toothpaste, there is no gritty feeling at all, just a smooth clean.
I have noticed it helps lift stubborn stains and leaves my teeth looking much brighter. Most importantly, it’s been very gentle on my gums and hasn’t caused any of the sensitivity I usually get with whitening treatments. If you dampen the toothpaste slightly before dipping, the powder sticks perfectly and there is no mess!
20 april 2026
Antwoord van Spotlight Oral Care UK
Thank you Summer for taking the time to leave us a 5 star review. We are delighted to hear that our Teeth whitening Diamond PAP Powder has been a great addition to your morning routine. It is great to hear that you found the product to be gentle on your gums and not cause you any sensitivity. Thank you for your support.
First time trying whiettining powder…
First time trying whiettining powder and lm very impress with
.very recommended to anyone
20 april 2026
Antwoord van Spotlight Oral Care UK
Thank you Teresa for taking the time to leave us a review. We are thrilled to hear that you are impressed with our Teeth Whitening PAP powder and are grateful that you would recommend to anyone. We really appreciate your custom and support.
Antwoord van Spotlight Oral Care UK
We really appreciate you taking the time to leave us this lovely review Chris. We are delighted to hear that you liked our Teeth Whitening PAP powder and that you were happy with the service. We are grateful for your custom.
the product i bought does not work and…
the product i bought does not work and spilled everywhere.
20 april 2026
Antwoord van Spotlight Oral Care UK
Thank you Sarah for taking the time to leave us a review and we are very sorry to hear that the product did not work for you and that it spilled everywhere. We have arranged for a new order to be shipped to you and we will have this delivered as soon as possible.
This product is amazing
This product is amazing, it really does work 😃 so many other products that I have tried and are a waste of money. This is really worth getting. Thank you for the sample to try first 😃
19 april 2026
Antwoord van Spotlight Oral Care UK
Thank you Sheena for leaving us this lovely review. We are thrilled to hear that you loved our Teeth Whitening PAP Powder just as much as we do.
Antwoord van Spotlight Oral Care UK
We appreciate your lovely review Kerry! We thrilled to hear you are pleased with the service and product.
Shockingly Poor Manufacturing Quality
Potentially a good product but really poor manufacturing. The first one had a really poor thread on the reservoir as others have reported, that then failed completely after a couple of months. The replacement the UV failed after a short time (the thread was better on this one). The third, the UV also failed, I got a refund but kept using it, it has now also completely failed. Oh yeah, and if you leave it on a window sill in the sun, the reservoir plastic gets sticky. If you're happy for it to only serve you during the warranty period... then again with this level of quality, the company might not be around to honour it. And you can only buy the heads as pack of four different ones, which is ridiculous, to get the one you want costs £20 and you throw three away. Also why does the price jump between £50 & £100 up and down?
29 juli 2025
Review zonder uitnodiging
Antwoord van Spotlight Oral Care UK
We’re very sorry to hear about your experience CD, and we truly appreciate you taking the time to share your feedback. This is certainly not the standard we aim for, and we understand how frustrating this must have been.
Issues like the reservoir threading, UV function, and overall durability are not typical, and we’ll be sure to pass your comments on to our product team for further review.
Our pricing can vary at times due to promotions and offers. We’re glad to hear you were able to receive a refund, but we’re very sorry the experience fell short overall. If there’s anything further we can assist you with, please don’t hesitate to reach out at info@spotlightoralcare.com
Very overpriced replacement heads
17 april 2026
Antwoord van Spotlight Oral Care UK
Thank you for taking the time to share your feedback Paul. We’re really sorry to hear you feel this way about the replacement heads. We do genuinely try to keep our products as cost-effective as possible, and we’re always reviewing our pricing to make sure it reflects value for our customers. We also run promotional offers from time to time to help make them more accessible. Your feedback is truly appreciated and will be shared with the team as we continue to improve.
Easy ordering
Easy ordering - item despatched and delivered quickly and efficiently. Item as described - very happy with purchase.
17 april 2026
Antwoord van Spotlight Oral Care UK
We truly value your kind feedback Jane! We’re delighted to hear that your ordering experience was smooth and we are happy to hear you’re satisfied with your purchase!
I ordered the water flosser
I ordered the water flosser. It arrived promptly and was well and securely packed. The flosser is absolutely wonderful. It has variable speed with a choice of tips which is very well thought of. It is great and after using it, my mouth feels clean and fresh. Highly recommend this flosser.
16 april 2026
Antwoord van Spotlight Oral Care UK
Thank you for your lovely feedback! It’s great to hear your order arrived quickly and that you’re enjoying the different features and accessories. We appreciate your custom!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.