UKMEDI Reviews 76

Although my order was dispatched really quickly, unfortunately they used Royal Mail to deliver. 48 hour tracked- yet still Royal Mail seem to have lost it! I needed the needles urgently- but now I need to try and source them elsewhere. Won’t order from you again until you use a more reliable delivery company. Disappointed
Update
My address was on the order! Your customer service is useless. Don’t bother ordering from this company! Never again!

Update
The agent would only send it next day if I paid even more- I said don’t bother- in other words, send it slow mail! Nearly two weeks and I’ve neither my order or a refund! Useless!

Brilliant as always. Super speedy shipping. Thank you!

Easy to order online, expectations set and met, prompt delivery, accurate order fulfillment.

Delivery arrived so fast and prices are so competitive.

Easy to order & delivered within the time. Excellent service.

I received my order for U-40 syringes this afternoon, only to be disappointed to receive only 40 syringes. I've looked back at the order and can very faintly see that you supply in quantities of 20. The image on the order leads me to believe that i'm ordering a box of 100, as that is what i've always ordered. If i'd have known it was only for 20 at a price of £8.99 i would have ordered elsewhere, as i can purchase from Vetshop for £11.99 for a box of 100. I feel i've been completely missold and ripped off. To pay £18.00 for 40 syringes (45p each) is truly a rip off and you should be ashamed.

I would appreciate you reviewing this order and doing the right thing and either crediting back the money i have paid in full, or supplying the balance of 160 syringes (2 boxes of 100 as i had been led to believbe i was ordering) free of charge.

1st class service, good communication and discrete packaging, many thanks, Chris

I regularly used this provider. Generally ok, despite occasions where items are out of stock - but that can happen anywhere.

Customer service is disappointingly unhelpful, argumentative and unwilling to provide a helpful resolve. I ordered items on a Saturday and was presented with either next day delivery, Tuesday, Wednesday or the 3-5 days delivery option. I selected the specified ‘Tuesday’ and paid the added premium for it. I received notification from Royal Mail that delivery would be on Wednesday. I contacted UK Medi flagging this and that it reneged on our agreement. I requested a refund of postage, which given the circumstances is fair. I received a defensive email stating that I would have ordered the Wednesday delivery given it was made on a Saturday. I responded clarifying that I made the selection of Tuesday given it was an option made available to me. I then experienced their email tennis session of their defensive lines repeating themselves without regard for the facts that I had reiterated.

Overall you will be ok, but should there be an issue you can expect to be disappointed by their handling. I have since changed supplier.

Just overall happy with the ease of ordering, delivery and the product.

Fast ordering, easy, fast delivery.

Very quick delivery, the order was exactly as described.

I ordered at 10pm on 14th and selected free delivery within 7 days. I have just received my order (17th), which is exactly as ordered and well packaged. This is my second order with UKmedi and will not be my last.

Enquired about my delivery and was told it was delivered. Parcel left at the FRONT of my house in full view and wasn't even left a card to say where it was. Complained to them and was told I have to reorder whilst I wait for an investigation even though I am in urgent need. Funny how they respond quick but then ignored. I won't be ordering from these again!

Ordered my stuff on 5th of January package was shipped 8th January since then package cannot be tracked.
No problem I didn't need my stuff urgently.
After messaging customer service back and forth they said they are waiting for response from courier and so on . Later they said they waiting from response from courier manager.
I left them alone for about a week. As I ordered stuff from Amazon and got it in 4 days. But thats not the point

Point is tht after leaving them alone for week I meseged them yesterday and today about the update and if refund is possible or they will sent new package. I'm still waiting for reply. I know eventually they will reply.
But Jesus this is bad experience...

Good range, I can get what I need, they ship very quickly and send via a reliable shipping service.

Nice prices and they had all products I needed, I really appreciate their ability to ship directly to Europe, saves me the problem with using package forwarding services.

Deceptive and sneaky - the site says 'free UK shipping unlocked' but then they sneakily add the postage in AFTER you add in the Paypal details but thankfully I noticed it before I clicked the final pay button

BEWARE!

Have been using for years without any issues. Also receive email updates about the order.

Highly recommended

Order multiple times from ukmedi. I like they are local to me too. Orders are always either on time or earlier than expected the site is easy to navigate. I get my cats insulin syringes from here. They didn't have those specific ones once or twice but I always check back and they get them back in stock. My most recent order today I placed at 8.39am and at 5.05pm I got an email to say it had been shipped. Excellent company. Easy shopping experience time and time again.

Ordered some supplies which I needed within 6 day. I took the 24hr tracked premium delivery option. My order took 8 days to arrive and when contacted and a refund requested for the premium delivery option it was refused. No apology for late delivery. Very poor customer service