Ultrasound Plus Reviews 

Called up to re-arrange a scan for a suspected groin hernia because I’m unwell with a chest infection, the lady on the phone simply said “thanks for letting us know, we will remove you from our system” after paying a deposit, you would expect they would be helpful in allowing you to re-arrange, but this simply wasn’t the case.
I tried calling 48hrs before the appointment, but because it’s the bank holiday weekend, there was no answer. I stated this on the phone and the lady said “she could not find my call records” so she essentially just called me a liar. There was 0% compassion, not a care in the world and no advice or help, nothing. They’ve just taken my money and that’s it..

Worst company going, strong advise you work on your customer service. I’m pretty sure if I’d turned up as unwell as I am, you would’ve turned me away.. I was only asking to re-arrange but your staff member was far from interested.

So unprofessional..

The growth scan I had at the Kingston branch is the worst thing I have experienced during my entire 2 pregnancies. I feel fooled to place my trust in them and they completely ruined a supposedly joyful moment.

I came to Ultrasound Plus when I was 33 week pregnant for my 2nd pregnancy. I have been sick for a while and I wanted some reassurance that the baby is growing well. After the scan and a conversation with the manager, there was nothing reassuring but feeling fooled by putting my trust in this sham of a business. When there are plenty of other private scan services available, I would highly suggest to avoid this one.

Following are some of the factual highlight of my experience:

1) The sonographer, Joanne, told me the baby's head is facing down. I said ' that's great right! but i suppose he will still move around?' - no answer. She upright ignored me. (I asked a few other questions which she didn't bother to respond too).

When I spoke with the manager, she gave me two excuses: a) 'she's not liable to give you an answer, she's not a midwife, you need to take this to your midwife. you are confused about midwife and sonographer' b)'she's concentrating on measurement and cannot speak to you'

I wonder which excuse make her conscience feel better and make this kind of behaviour more justifiable?

2) The sonographer spent 10 minutes poking around, did not walk me through what she scanned. All she said in the end was 'everything is normal'. When I was given the report, there was no explanation given at all. In all my other growth scan, I got an overview of the baby's body, where his hands are, his feet, his stomach, spine, if all is good and normal - nothing of this sort happened here.

The manager said: a) 'you are 33 weeks pregnant, it is very difficult to see body parts' b) 'we gave you a report, we measured his head, his femur, and umbilical cord blood flow, and that's all you get from a growth scan.'

3) After 10 minutes, she asked me to get up and leave. She didn't offer me tissues to wipe the gel; I had pregnancy girdle pain, so it was some effort to get up. She didn't offer any help, and just ignored me. I have never felt so badly treated as a pregnant women, not to mention this is some private service I paid for.

The manager said: this is our standard service. £70 for 10 minutes scan, and 5 minutes to write the report. The sonographer was in a hurry to leave.

4) After much frustration, I mentioned I will share my experience with others.

The manager threatened: our legal team will respond to your reviews and attach your report on those platforms.

There are other enraging comments the manager made I will not detail here. Apparently the manager is a mother herself. I wonder how she sleeps at night when she treats other pregnant women this way. All I can say is, I will never go back to this clinic and I would suggest others to avoid it at all cost.

I was undergoing fertility treatment abroad and chose ultrasound plus to have my scans during the treatment before travelling. I wouldn’t recommend using them for fertility scans, they are completely incompetent. Having driven over an hour to the Brentwood clinic, and being told one thing during the scan, and the report showing something else, I requested a rescan free of charge. I then wasted another hour that afternoon travelling to the Watford clinic for a rescan, which confirmed the original report I received was incorrect. Undergoing fertility treatment is exhausting emotionally and mentally, and you put your trust in professionals. You don’t expect a company to provide an inaccurate service.

As compensation I was offered a discount off future scans, or a partial refund. Given that I won’t ever be using ultrasound plus again I chose the partial refund- 6 weeks later I’m still waiting for it!

Had a scan in Watford yesterday and it was brilliant. Lovely sonographer, quick results and great to be able to see the scan on the telly on the wall! I'm nosey that way.

Really great price too.

Thank you so much.

“ULTRASOUND PLUS” BRENTWOOD:

Run by a bunch of greedy, scavenging pigs overseen by a thirsty b**** named Kash (supposedly a manager, however taking into consideration their despicable unprofessionalism and tendencies to lie through their teeth, I wouldn’t put it past them to lie about their names either in an attempt to prevent being exposed).

Booked a scan the night before. Couldn’t make it due to an EMERGENCY. When my partner called to explain the situation the scavengers responded with “you need to pay again and re-book and if you can’t make it and want to cancel we’ll charge you the full amount automatically”- we had their available slots in front of us online and the pigs lied through their teeth claiming they only had a 2.30pm slot available (after being told that we need something after 3pm) and that they would charge the full amount if we couldn’t make it and didn’t re-book. Obviously we weren’t born last night and damn well know exactly how to prevent the scavengers from charging us even one pence more without our authorisation but we still thought we’d give them a chance. My partner thought there might be some kind of glitch in their system and that their availability might not have updated accordingly so he went ahead and booked the so called “only available slot” as they insisted this was the case, claiming that the other slots were for “different types of scans” which is BULLSH*T as those slots obviously came up after I selected the type of scan required; I took screenshots of everything after gaining insight into their ways and realising that we’re dealing with a bunch of lying, scheming villager b****** who probably come from a bloodline who didn’t have a pot to p*ss in once upon a time and hence they are so obsessed with hogging onto every penny they can make from their ultrasound devices like their lives depend on it. They’re so bloody thick in the head and can barely even spell. Makes you wonder about the nature of their qualifications and how the hell they might have been obtained.
No business ethics whatsoever; any reputable business would never behave in such ways in a million years as they understand the importance of building a good reputation. Business ethics aside, even the fact that they are supposedly offering a service related to healthcare and carry such disgusting attitudes with not an ounce of empathy or consideration- as can be seen by numerous reviews of their service and their abrupt and pathetic responses to the reviewers- so it’s not as though they were just having a bad day (not that it would even be an acceptable excuse!) is absolutely disgusting.

So even though it was extremely unlikely that we’d be able to make it to this 2.30 appointment my partner thought we’d still try to despite how inconvenient it would be given the situation we were faced with but these greedy, money grabbing b****** had no consideration whatsoever despite having it explained to them in plain English repeatedly. They behave like a pack of rats scavenging for every scrap they can get.

As expected, the next morning we realised that there is no way in hell that we’re going to make it on time. Went online to check their availability (FOR THE RELEVANT SCAN) once again and lo and behold- the slots for various times were still there! Called them up to question why we were lied to and told that there was only one slot available at the most inconvenient time after clearly being told that we need something after 3pm to which they responded “we can’t do anything now because you booked the 2.30 slot- you need to pay the full amount for the previous appointment you cancelled, ANOTHER deposit to re-book for 3pm and ANOTHER full fee for the scan when you get here and there’s no guarantee she’ll even see you because you’re re-booking again”! So just to clarify; the pigs had already taken £40 just to book a slot and wanted another £260 just to push the appointment forward by half an hour which was only due to their blatant lies regarding availability- The option was there to book the same scan online for another time at the same clinic but these spiteful, greedy c**** sound like they get kicks out of making things difficult for others and have found this to be a successful method of obtaining the maximum amount of money from people without doing a god damn thing!

These dumb, ret*rded, money grabbing b****** are the last people you want to be dealing with especially with matters involving healthcare of any kind!
I sincerely hope that the scavenging pigs are faced with emergencies of the worst kind and in the midst of it are made to deal with greedy, incompetent, uncompromising b****** like themselves so they get a taste of their own medicine.

Do yourselves a favour and take your business elsewhere; there are so many better options within the same vicinity.

Terrible service at the Birmingham Centre brunch. Staff very impolite, I requested the invoice for the services provided and it's been already 2 months without receiving it. I sent 2 emails, 3 phone calls and every time I keep listening to a different excuse as to why they can't send me the invoice. In the last call I made I got an intimidating speech by a lady blaming me for not requesting it on the day of the scan. Guys aren't you obliged by the law to provide a receipt for services provided????

The Brentwood one is so terrible.
Went there once, the staff got bad attitudes.
The second one I booked, I couldn’t make it. I clicked the email link and tried to cancel or reschedule it, but there wasn’t anything functions to cancel or reschedule.
I thought okay they would just take the deposit. When the time passed, a staff called me. I explained that I couldn’t make it and I tried to cancel or reschedule it, but your system didn’t even work. She kept yelling at me on the phone and said I should have called. Then she told me it’s unacceptable and hang up the call.
Instead of calling to yell at someone who is pregnant, maybe you should spend more times to make the system works?
Would never wanna go there again.

Had a NIPT scan this evening and cannot recommend this clinic highly enough. The receptionist, sonographer and clinician were all incredibly friendly and welcoming. They did everything to out our minds at ease, talked us though everything and could not be more accommodating. Our little peanut was not playing ball during the ultrasound but our sonographer would not be deterred and continued to try and get the picture and measurements we wanted.

Having used other private scans/clinics I would only go back to the Ultrasound plus Watford branch going forward.

We went to watford branch and the sonographer who is not be lovable apporh and she found something wrong for our babys growth and we saw in the sreen the actual reading and then it change again and it chages again and the final reading i saw in the screen in 11. then she said to meet your gp and the disappointed thing is they give a final report and it shows the number is 12. but we saw that in the screen in 11.( i dont want to disclose whta reading am talking about our babay). my wife started crying and very sad after this. we are waiting for the final scan in our hospital and i will speak to them. its in watford. please dont go for any private scan , especially in watford branch.

Avoid the brentwood branch. I initially wrote a very honest review on 6th December 2020. The sonographer that we had was extremely insensitive and unprofessional. I was left more anxious than when I walked in. After my review, I was immediately contacted by the manager who at the time was a lovely lady called (krish I think). We had a very long chat and and she made me feel at ease and said that as a good gesture they would offer me a one off free scan when I wanted to return. I recently sent a few emails for this request and how I would go about booking myself in and they have just ignored it. I really thought that put customers first but they don't. I do not recommend this place to anyone. You will leave disappointed. Don't waste your money.

Excellent service. Got a scan and results same day.

Had a Gender scan at Brentwood. Was greeted with a warm welcome by receptionist. Myself & my partner was made to feel very comfortable. Sonographer was highly professional, was very attentive & gave us an in depth insight to our unborn baby. Overall an amazing experience. Would highly recommend

Very disappointed!
I went there for a pregnancy scan.
The scan was just 5 minutes, not 15 as I saw on their website. I was told nothing BUT that I have gone for it too early (?!?!?) I was 7 weeks. I had to Google my scan report after the appointment. And I saw that my preg. sac measurement was only 5mm ( for 7 weeks it has to be 18-24), so there was very disturbing and important information to be discussed!!!! At the end of the rushed appointment the receptionist offered me a discount for my next scan, I had to book immediately for the next 10 days time but not through their website (?!?!)
This people are not professional, they just want your money. FRAUD!

Once in the scanning room I mentioned to the lady that it was a multiple pregnancy and that I hadn’t felt any movement for the past few days (which is not normal as I had been feeling them daily up until). My only wishes for the scan was to make sure the babies were okay, hearts beating moving etc which I felt we didn’t really see any of. It was very rushed and even though I told the lady I had been worrying she did nothing to help settle my nerves. She seemed too interested in getting us in and out the door quickly rather than showing us the things we were there for. She also kept mentioning negative comments which have only made me worry more.
We received 2 identical photos of each the babies which was disappointing also.
I think it’s ridiculous you get charged an extra £25 for it being a multiple pregnancy and we was unaware of this when we booked (even though it was booked as a twin scan). Definitely will not be returning and will be going elsewhere next week to confirm everything said.

Slightly disappointed by the ultrasound clinic in Brentwood. We booked for a gender scan and the wording they used wasn't very reassuring "it appears to be" didn't fill me with confidence.
We also paid for a heartbeat bear but they didn't have any devices in. They invited us back the following week for a 5 min re scan however when we went in the only had neutral colour bears avaliable and we d wanted our gender bear in the correct colour to make our gender reveal.
It was lovely to see our baby on screen again which was the most important thing just slightly disappointed by the experience as a whole

I was on the ultrasound last Tuesday, and we were super untrained by the manager at the reception, the obstetrician was totally without feeling when performing the ultrasound on me, everything I asked she just answered there's nothing here to see yet, insensitive. service that lasted 5 minutes. I'll never go back, and I'll tell everyone about this place that made me come out worse than when I entered.

Really good experience with this company. Great to have access to these facilities at such a reasonable price. Having the scan put my mind at rest. Would definitely use again.

Went to the one in Docklands London twice. The sonographers have been great but the receptionist is incredibly, shockingly rude. I went today (8th June) and she was rude again.. 0 idea about how to be polite, and was so rude to a couple who brought their baby and just said - “nope, no baby won’t go in for the scan... I’m not taking responsibility and have that on me” when speaking to the sonographer who was trying to help the couple find a solution. Fair enough but be nice when explaining this to the couple at least! Upon arrival she saw us waiting outside and didn’t buzz us in for a while. We were 15 minutes early and she told us to leave and come back just 5 minutes before the appointment even though there were 2 whole empty sofas in reception, and she was just generally curt and rude. When we left, she was so preoccupied with being rude to the other couple, she just handed us our records without looking at us and I had to as a few times if we were ok to go. I couldn’t even thank her as she wouldn’t look at me. Pity.

I had a parternity DNA TEST and everything went just fine, the place is really tiny but really really tiddy and clean.
I was able to see my baby on a ultrasound and even to find the gender !
The test came back in 11 days which is not to bad due everything is being late at this point because of Covid.

I went for a reassurance scan yesterday and the man was so unbelievably rude who scanned me I will not be back there for this pregnancy I’ll go somewhere else and won’t be telling my friends to go either I’ll be telling them to stay clear !