UPDATE: The company eventually answered my emails and gave me detailed instructions on how to return my items. Assuming they refund me, I will be satisfied. 🤞🤞🤞🤞 I’ve been trying to tell them... Toon meer
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Lees wat reviewers zeggen
Underwear arrived as expected and is cotton, but the item; long, shorts type underwear, fits very poorly, no shaping, so goes down at waist and up thighs at the back. Legs are finished with a bulky, t... Toon meer
I bought a very nice lightweight Dressing Gown for my husband but it was too large. I packed it up very neatly and returned the same day received. The return via Royal mail was quite easy to complete... Toon meer
The sports bra is a perfect fit, exactly as described, and very comfortable. I tried it out by wearing it for two consecutive 18 hour days, the second of which was very energetic including dance perfo... Toon meer
Bedrijfsgegevens
Over undercover.co.uk
Geschreven door het bedrijf
Welcome to Undercover, where comfort meets sophistication in the world of sleepwear and underwear. At Undercover, we believe that the foundation of a great day starts with a great night’s sleep, and that begins with what you wear to bed.
Our journey began with a simple mission: to revolutionize the nightwear experience by combining luxurious materials with timeless designs. We understand that sleep is essential, and so is feeling good in what you wear. That’s why we meticulously craft each piece using only the finest fabrics, ensuring that every garment is not just a treat for the senses but also built to last.
Our collection ranges from elegant silky pyjamas to cosy cotton sets, each thoughtfully designed to cater to your individual taste and comfort needs. We take pride in our attention to detail, from the delicate stitching to the perfect fit, so you can unwind in style.
What sets Undercover apart is our commitment to quality and customer satisfaction. Our dedicated team is passionate about delivering not only exceptional products but also an exceptional shopping experience. We strive to ensure that every interaction with us is seamless and satisfying, from browsing our website to receiving your beautifully packaged nightwear.
At Undercover, we’re more than just a brand; we’re a promise of quality, comfort, and elegance. Join our community of satisfied customers who have discovered the difference a good night’s sleep can make. Thank you for choosing Undercover, where every night is an opportunity to indulge in pure comfort.
Sleep well.
Shop NowContactgegevens
Unit 2, Bromfield Commercial Park, CH7 1HE, Mold, Verenigd Koninkrijk
- 01352 752100
- info@undercover.co.uk
- undercover.co.uk
4,6
Uitstekend
684 reviews
Heeft 72% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Currently a unique product
Currently a unique product. It’s seems all other pajamas have a continuous elasticated waist and a draw string with a minimal fly opening. I want pajamas not swimming trunks.
These pajamas are a pleasant weight, have a button fastening and a proper fly. They are also competitively priced.
They are a little generous in the sizing.
12 augustus 2025
Quick order and delivery
Quick order and delivery. Free delivery . Delighted with item.
12 augustus 2025
Item does not match what is advertised
The items I ordered did not look anything like the picture.
The picture showed the item had a leg length that would stop chaffing of the upper inner legs. The item I recieved had a leg so short that it made chaffing worse- they were more like old fashioned PE pants not shorts.
The picture showed the item had a waist band. The item i received has the fabric folded over a thin piece of elastic.
It gets one star because the item is cotton. But that's it.
ACCORDING TO THE RTURNS PAPERWORK, I CANNOT GET A REFUND BECAUSE IT IS CLASSED AS UNDERWEAR.
I believe this is classed as trade descriptions failure.
12 augustus 2025
Antwoord van undercover.co.uk
Update - Hi Emma, As mentioned previously, we would have been more than happy to discuss any concerns you had with the item and work towards a resolution. However, we’ve not yet received any correspondence from you. Please don’t hesitate to get in touch so we can assist you further and ensure this is resolved to your satisfaction.
Vikki
Hi Emma
Thank you for your review and I am sorry to hear that you are not happy with the item that has been received. I have had a look at this and I can not see any correspondence from yourself regarding this.
We would always encourage our customer to contact us straight away if you encounter a problem with your order, so that we are able to assist and rectify it for you.
If you could please contact our customer service team at help@undercover.co.uk so that we can assist.
kind regards
Vikki
Good quality garment
Good quality garment, speedy delivery and great price - what’s not to like?
10 augustus 2025
Have now got two of these!
I had bought one of these nighties before and was very pleased with it.
It was an extremely good price and arrived very quickly, definitely recommend, thank you! 😊
10 augustus 2025
Excellent service From when ordered I was informed when…
From when I ordered I was informed when it was going to be delivered. I had a few updates It came on time. The goods were perfect exactly what I expected , it certainly was value for money and the goods of good quality. I certainly would buy from them again . Thank you.
11 augustus 2025
Great service
Beach shoes arrived very promptly with good communication from vendor. Items exactly as described, would recommend
11 augustus 2025
Great product and fast delivery
Great product. True to description. Very speedy delivery.
11 augustus 2025
Dressing Gown
Have been looking for a while for a lightweight Dressing gown for the Summmer/holidays and I wasn't disappointed..this dressing gown is perfect, so pleased I found your website....
10 augustus 2025
I'm delighted with the product
I'm delighted with the product. The fit is perfect and it's so comfortable to wear.
2 augustus 2025
Disappointed
First time buying from this company the material the bra was made of was very rough and the cup seam is very thick and shows through my clothing
7 augustus 2025
Lightweight Dressing Gown
I bought a very nice lightweight Dressing Gown for my husband but it was too large. I packed it up very neatly and returned the same day received. The return via Royal mail was quite easy to complete and I am waiting to receive an exchange of a smaller size. Communication was ok with the company. I am just waiting for the exchange now which Royal Mail confirmed has been sent to Undercover Lingerie.
3 augustus 2025
Item too big
Item too big, returned and a refund issued no problem..excellent customer support
30 juli 2025
Quality Garment But Price Could be better
Ease of browsing, placing order, making payment and on time delivery of quality garments. Price could be better.
6 augustus 2025
good service
29 juli 2025
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