Uniform Direct Reviews 985

Worst shopping experience ever , qued for over an hour to then Queue for another 40 mins instore, common sense and working in a proactive way to save time and serve people in a timely manner are not a priority neither is customer service .
Saw people Que for an hour to be told they didn’t have the school items that were needed. Nowhere for children to try on clothes which is ridiculous kids were having to try on in front of 40 people . Absolutely soul destroying never want to step in that shop again. How a store runs like this and is still operating is beyond me could make the whole process a lot quicker and streamlined with very little effort.

To add to this , I was forced to refund an item that I had purchased online and then rebuy the product that I needed, hardly ideal with the cost of school uniform not quite sure why an item ordered online can not be exchanged to a different size ???
Was told that the refund would take upto 3-5 working days to be put back into my account
It’s now 10 days later 7 working days and still no refund still do not have an explanation to this have contacted via email and also phoned and refund still not issued .

After calling yesterday I was advised that this would be chased and I would receive an email I have yet to receive this email ?

Called again today and still unsure as to why refund hasn’t been issued and still not given a timeframe of when this should happen ??????

Shocking service how many other parents have been left in this position in the current climate because this business is ran so poorly??

We went to our local store -Lincoln and been served by Amazing member of staff Agnieszka/ Agnes!!! She was absolutely spot on with sizes. She served us last year and again suggested a right size just judging by eye. Fantastic member of staff, very friendly and with great knowledge! I work at retail myself and I wish she was in my team!

Super quick delivery. Great quality clothing and reasonable priced for school uniform

Superb service I made a mistake with my order for sons school blazer and uniform direct sorted it quickly and it arrived within 2 days so plenty of time before school starts. Great customer service too would definitely recommend

I thought that shopping for our granddaughters would be time consuming. Jack who helped us knew exactly what was needed. He, mostly, correctly guessed her sizes & swiftly found what we needed. Very professional & friendly.

Amazing service. I was worried it would take a long time but it was delivered next day.

Very good and quick thankyou

Very good. Fast delivery. Correct uniform sizes.

Ultra fast delivery!! It came next day! items as described! Fantastic company

Quick and efficient service . Product arrived quickly and was nicely packaged .

Fantastic. Good quality and here so quickly

Lots of choice and very quickly delivered

Excellent communication and super fast delivery. Can't fault that side. Website is a bit clunky on mobile, making it tricky to select multiple items without having to go back to selecting school and starting again.

Excellent service… quickly delivered and very good quality uniform. Will be ordering again Thankyou

I haven’t recieved my package

Fantastic service fast delivery

Great service

Easy to order and very fast delivery. Ordered the Sunday and it was delivered the Tuesday.

The delivery was really fast (2 days after ordering), but the sizing is atrocious. I ordered a size 12 senior girls trousers for my daughter (She’s a size 10 but I sized up just in case). The trousers don’t even go halfway up the thighs. They are NOT designed for anyone with a figure at all. Honestly I think the only way I’d get any to fit her from here is to buy a size 18, which as you can imagine, would cause all sorts of issues for a teenager.