Ordering a UniKitOut box for my daughter for University was very easy. They liaised with her accommodation and it was waiting for her in her room when she moved in.
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Only 1 box out of 3 arrived - can’t chase on moving weekends as their phone lines are closed. Made the experience of our first child heading to uni awful and stressful. We had to dash to local superma... Toon meer
Bedrijf heeft geantwoord
Ordered premier box for my daughter move to Manchester. The contains where great. It totally saved alot of running around to get things and deliver to the university (we are in London) It was a gre... Toon meer
Bedrijf heeft geantwoord
Good morning Emma and UniKitOut, Just a quick note to thank you for the excellent service. My daughter arrived at her student accommodation yesterday and found all essentials already in her room —... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
UniKitOut is the UK’s leading student kit provider, and the leading name in student essentials. We’re proud to work in partnership with over 300 universities and private housing providers across the UK. Unlike traditional retailers, we’re authorised to deliver your kit directly to your accommodation before you even arrive. We’ve been supporting students with stress-free arrivals for years. As a trusted, family-run business, we take genuine care in every step – from packing to delivery – and it shows in the thousands of verified reviews from happy students who rely on us year after year.
Our promise to you with our Money Back Guarantee
Geschreven door het bedrijf
- We're here to help!
- We’ve carefully tested everything we sell to make sure you’re getting quality that lasts. But if something’s not quite right, our Money Back Guarantee means you’re never stuck. Please get in touch with our friendly team at sales@unikitout.com
Family-run, customer-focused & always here to help.
Shop in confidence with our Money Back Guarantee
We’ve carefully tested everything we sell to make sure you’re getting quality that lasts. But if something’s not quite right, our Money Back Guarantee means you’re never stuck. If you need anything at all, please get in touch with our friendly team at sales@unikitout.com
Contactgegevens
Unit 30, Oakwood Business Park, Old Great North Road, PE28 5XN, Sawtry, Cambridgeshire, Verenigd Koninkrijk
- 0203 475 4751
- sales@unikitout.com
- unikitout.com
4,2
Goed
1K reviews
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Came before delivery date
Contents as advertised. Delivery came before scheduled date - might have been a problem had somebody not been here to receive it. But better than later than due date!
28 augustus 2024
Antwoord van UniKitOut
Hi Howard,
Thanks for leaving such a great review! Its appreciated :-)
Just to reassure you, we received two orders placed on August 19th and August 24th, both with a requested delivery date of August 28th. I’m pleased to confirm that both orders were dispatched on August 27th and delivered on August 28th, as requested 🎉
Wishing you all the best,
Emma
Low quality (already had stains on it)
Low quality (already had stains on it), did not deliver straight to room, meant I could only use it days after arrival.
23 oktober 2024
Antwoord van UniKitOut
Hi Fey,
I’m sorry to hear about your disappointment with your delivery and the condition of your bedding.
We coordinated with your university to ensure all student orders were delivered over a two-day period ahead of arrivals weekend. According to our records, your parcel was delivered to your hall on September 5th, ready for your arrival on September 13th.
I apologise for the stains on the bed linen you received. Please rest assured that all our products are brand new; however, on rare occasions, items may pick up minor dust during the manufacturing process. We recommend washing items before use to ensure they’re fresh and free of any residue from production or packaging.
If you’d like to discuss this further, please feel free to reach out to us at sales@unikitout.com. We’re here to help.
Hope you are enjoying your studies here in the UK.
Take care,
Emma
Great service
Great service, very reactive and professional. I used them for the second time in 2 years.
24 oktober 2024
Antwoord van UniKitOut
Hi Herve,
We love returning customers :-)
Thanks so much for leaving such a lovely review. We really appreciate it.
So happy to hear you and C were happy with this years delivery.
Take care,
Emma
I purchased the all in deluxe kit which…
I purchased the all in deluxe kit which was easier. I did look at ordering items that were actaully required, indivdually on the website but this was more problematical. Hence move to Deluxe All In Kit Option.
23 oktober 2024
Antwoord van UniKitOut
Hi Fraser,
Thanks so much for leaving a great review. Its really appreciated :-)
Hope you're enjoying the deluxe kit.
All the best,
Emma
The pans stick and ruin very fast
The pans stick and ruin very fast. There could be a wooden spoon. The cutlery is ok, but the everyday knives had this black dirtiness between the teeth that cannot be washed but if you cut a loaf of bread for example it gets black.
16 oktober 2024
Antwoord van UniKitOut
Hi Florencia,
Thanks for leaving us a review, although I am disappointed you are unhappy with with some of your kitchen items.
If you’d like to discuss our 100% money-back guarantee or learn more about our alternative pan collections, please don’t hesitate to reach out to us at sales@unikitout.com. Our customer service team is here to help and would be glad to assist with any questions or concerns.
Take care,
Emma
Convenient but low quality
The process was smooth and super easy. Very convenient as an international student to have everything I needed in my apartment when I got there. However some of the quality of the items is very bad. The bed sheets pilled within a week of using them. The pan warped and food stuck to it within a week of using it as well. The cups and plates are good quality as are the towels. The knives are just okay. So just be aware you are trading in some quality for convenience.
16 oktober 2024
Antwoord van UniKitOut
Hi Heidi,
I appreciate you leaving a review. I am glad to hear you found our service convenient and your chosen items were waiting for you on arrival :-)
I’m sorry to hear that some of the items you ordered didn’t meet your expectations. We strive to offer a range of products to suit various needs and budgets, and we put the same care and attention into creating each one, regardless of price or specifications. It’s disappointing that we fell short in this instance.
If you’d like to discuss our 100% money-back guarantee or learn more about our premium and deluxe kits, please don’t hesitate to reach out to us at sales@unikitout.com. Our customer service team is here to help and would be glad to assist with any questions or concerns.
Wishing you all the best,
Emma
Student Exchange
My daughter was on a student exchange from Australia and ordered a UniKit. When she arrived a couple of items were missing and one item was the incorrect size. UnitKit replaced it with a matter of days. Great service.
16 oktober 2024
Antwoord van UniKitOut
Hi Anna,
Thanks so much for leaving such a positive review. Its really appreciated.
I'm so glad to hear our customer service team were on hand to assist with your missing/incorrect items.
Hope L is settling into student life here in the UK :-)
Wishing you all the best,
Emma
Antwoord van UniKitOut
Hi Elena,
Thanks for this great feedback!
So glad to hear you were happy with your experience. :-)
Wishing you all the best,
Emma
Antwoord van UniKitOut
Yay! Thanks Apurva :-)
Wishing you all the best,
Emma
Made it all really easy for mum of a…
Made it all really easy for mum of a young man who does not enjoy shopping
18 oktober 2024
Antwoord van UniKitOut
Hi Alison,
Thanks for much the great feedback!
So glad to know we were helpful :-)
Hope your son is enjoying uni.
Take care,
Emma
UnikitOut delivery quality
1. Pillow was slightly dirty
2. Washing up liquid leaked
3. Poor toilet roll quality
18 oktober 2024
Antwoord van UniKitOut
Hi Brooklyn,
Thanks for taking the time to leave your review.
I am really sorry to read about the issues you experienced with your order.
Please get in touch at sales@unikitout.com so we can discuss this further. We advertise a 100% money back guarantee for issues such as this! :-)
Take care,
Emma
Poor quality
Duvet and bedsheet have threads coming off. Every single piece of item i received has been of the most inferior quality.
Update: The UniKitOut team reached out to me and very kindly offered a part refund for the inconvenience caused, very much appreciated!
18 oktober 2024
Antwoord van UniKitOut
Hi Aakshat,
I'm truly sorry to read your review and to hear about your experience.
I reached out to you via email on November 7th and again yesterday regarding the issue with your duvet and bedlinen, hoping we could work through it together, but I haven’t received a reply yet.
We proudly offer a 100% money-back guarantee and encourage customers to contact us if there's anything they're not satisfied with.
Since you ordered multiple items, any feedback you could share would be incredibly valuable for us to ensure our products meet expectations in the future.
Our bedding and towelling is sold to some of the most prestigious hotels around the UK and our kitchen items are supplied into the UKs most popular and recognised holiday resorts so it saddens me you find the quality below par.
If you're able to get in touch or reply to my email, it would be greatly appreciated.
All the best,
Emma
The towels
The towels, whether the bath towels or dish washing towels were very fluffy. It took a lot of washing to get rid of the fluffiness
18 oktober 2024
Antwoord van UniKitOut
Hi Jason,
Thanks for the 3* review!
Sorry to hear you were unhappy with the fluffiness of the towels you received. I hope everything else in your kit was ok :-)
Please get in touch at sales@unikitout.com if you wish to discuss anything.
Take care,
Emma
Half the kitchen stuff fell apart!!
Half the kitchen stuff fell apart. Not worth it. The marble coated knives are good though.
Edit**
The seller claims they attempted to contact me despite me not receiving any email!
18 oktober 2024
Antwoord van UniKitOut
Edit 20.11.2025
Hi Bobby, I've just sent another email on the trail of my previous email from last year. Hopefully you'll receive it this time. I would never want anyone to think we wouldn't try and contact a disappointed customer.
Take care,
Emma
Hi Bobby,
I'm truly sorry to read your review and to hear about your experience.
I reached out to you via email on October 22nd regarding the issue with your kitchen kit, hoping we could work through it together, but I haven’t received a reply yet.
We proudly offer a 100% money-back guarantee and encourage customers to contact us if there's anything they're not satisfied with.
Since you ordered multiple items, any feedback you could share would be incredibly valuable for us to ensure our products meet expectations in the future. If you're able to get in touch or reply to my email, it would be greatly appreciated.
All the best,
Emma
Great to have the deliveries made prior…
Great to have the deliveries made prior to arrival. I do feel the quality of the items is rather sub-par. The knifes I purchased are already rather dull.
16 oktober 2024
Antwoord van UniKitOut
Hi Brian,
Thanks for taking the time to leave a review.
Sorry to hear you are unhappy with some of your items. We advertise a 100% money back guarantee so please don't hesitate to get in touch should you want to discuss anything.
Hope you are settling into life in the UK :-)
Take care,
Emma
great having everything in one box
great having everything in one box - good choice, delivery and value for money. took the worry out of getting my son ready for Uni x
17 oktober 2024
Antwoord van UniKitOut
Hi Julie,
So happy to hear you're happy :-) Thanks so much for your review.
Hope your son is loving Uni!
Wishing you all the best,
Emma
Error in delivery soon resolved
Error in delivery soon resolved, & replacement order promptly received
17 oktober 2024
Antwoord van UniKitOut
Hi Sue,
Thanks so much for leaving such a great review. So glad to hear the error was dealt with efficiently by the team. Hope A has settled into uni life :-)
Take care.
Emma
The quality of the pans aren't that good
16 oktober 2024
Antwoord van UniKitOut
Hi Enya,
I'm so sad to read you are unhappy with the quality of the pans you received. We advertise a 100% money back guarantee so customers are welcome to get in touch with us should they need to.
Please email us at sales@unikitout.com and we'll be happy to investigate further.
Glad to know you're happy with the rest of the items in your order :-)
Take care,
Emma
the Pan set is horrible
the Pan set is horrible, All burnt out within 2 uses. The spatula set is flimsy and broke of from the handles
16 oktober 2024
Antwoord van UniKitOut
Hi Nakiya,
After liaising with you over the past couple of months, I wanted to kindly confirm that the issues you raised have been resolved and that compensation has been received. I trust that you are now satisfied with the service provided by UniKitOut.
Take care,
Emma
Easy move
Delivered on time, everything carefully packaged. Made the move much easier & smoother than previous experience.
20 september 2024
Antwoord van UniKitOut
Hi Suzanne,
Thanks so much for taking the time to leave this review. Its really appreciated :-)
So glad to hear about your positive experience. Hope F is settling in well.
Take care,
Emma
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