Ordering a UniKitOut box for my daughter for University was very easy. They liaised with her accommodation and it was waiting for her in her room when she moved in.
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Only 1 box out of 3 arrived - can’t chase on moving weekends as their phone lines are closed. Made the experience of our first child heading to uni awful and stressful. We had to dash to local superma... Toon meer
Bedrijf heeft geantwoord
Ordered premier box for my daughter move to Manchester. The contains where great. It totally saved alot of running around to get things and deliver to the university (we are in London) It was a gre... Toon meer
Bedrijf heeft geantwoord
Good morning Emma and UniKitOut, Just a quick note to thank you for the excellent service. My daughter arrived at her student accommodation yesterday and found all essentials already in her room —... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
UniKitOut is the UK’s leading student kit provider, and the leading name in student essentials. We’re proud to work in partnership with over 300 universities and private housing providers across the UK. Unlike traditional retailers, we’re authorised to deliver your kit directly to your accommodation before you even arrive. We’ve been supporting students with stress-free arrivals for years. As a trusted, family-run business, we take genuine care in every step – from packing to delivery – and it shows in the thousands of verified reviews from happy students who rely on us year after year.
Our promise to you with our Money Back Guarantee
Geschreven door het bedrijf
- We're here to help!
- We’ve carefully tested everything we sell to make sure you’re getting quality that lasts. But if something’s not quite right, our Money Back Guarantee means you’re never stuck. Please get in touch with our friendly team at sales@unikitout.com
Family-run, customer-focused & always here to help.
Shop in confidence with our Money Back Guarantee
We’ve carefully tested everything we sell to make sure you’re getting quality that lasts. But if something’s not quite right, our Money Back Guarantee means you’re never stuck. If you need anything at all, please get in touch with our friendly team at sales@unikitout.com
Contactgegevens
Unit 30, Oakwood Business Park, Old Great North Road, PE28 5XN, Sawtry, Cambridgeshire, Verenigd Koninkrijk
- 0203 475 4751
- sales@unikitout.com
- unikitout.com
4,2
Goed
1K reviews
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Heeft 85% van zijn negatieve reviews beantwoord
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Great but dirt footprint
I love how everything was delivered directly to my dorm and packaged nicely. Unfortunately, on one of the pillows was a dirt print of a shoe and the duvet had some dirt on it as well. Other than that, everything was great.
29 januari 2025
Antwoord van UniKitOut
Hi Emma,
Thanks for taking the time to leave your review.
Its great to hear you were happy overall with your items and your delivery, however, its disappointing to hear the duvet kit you received was dirty. All our products are passed through quality control at the factory before being rolled and packed so I am sad this wasn't picked up.
We proudly offer a 100% money back guarantee and encourage customers to get in touch if they are unhappy with any part of their UKO experience.
Please don't hesitate to get in touch via info@unikitout.com so we can discuss this further,
Take care,
Emma
Almost Perfect
Globally it was very good, the delivery was on time, no item was missing. However, the pots and pans were not induction so I had to buy some more.
31 maart 2025
Antwoord van UniKitOut
Hi Crystal.
Thank you so much for taking the time to leave a review! I'm delighted to hear you had such a positive experience.
I'm sorry to hear that the pans you ordered weren’t compatible with your hob. We do our best to clearly indicate which pan sets are suitable for induction hobs in our descriptions, but I really appreciate your feedback.
If you need any further clarification, please don’t hesitate to get in touch, we’re always happy to help!
Wishing you all the best,
Emma
Honestly honest
On time delivery. The unikit had all the essential I needed. Good value for money. Only thing is that the box was dented slightly is corners.
10 maart 2025
Antwoord van UniKitOut
Hi Safiyyah,
Thanks so much for taking the time to leave a review. Its lovely to hear how pleased you are with your order :-)
I'm sorry to hear the box was delivered in a less than perfect condition. Unfortunately, minor damage to cardboard boxes can sometimes occur during transit but it sounds like everything inside survived the journey!
Wishing you all the best,
Emma
Antwoord van UniKitOut
Hi Shanthapriya,
Thanks so much for taking the time to leave such a positive review. Its really appreciated :-)
Hope your studies are going well.
Wishing you all the best,
Emma
I used the email service to help me…
I used the email service to help me choose what I needed for my room. It was all in boxes by my door when I came. I sent back a kitchen box which I didn’t need. This was easy!
12 februari 2025
Antwoord van UniKitOut
Hi Khaled,
Thanks so much for taking the time to leave such a positive review. Its really appreciated :-)
Wishing you all the best,
Emma
Antwoord van UniKitOut
Hi Isabelle,
Thanks for taking the time to leave a review.
I’ve tried reaching out via email on the 12th and 17th March hoping we can resolve this together but haven’t received a response.
I'm really sorry to hear you are unhappy with the quality of the pillows you received.
We proudly offer a 100% money back guarantee and encourage customers to reach out if there is anything they are unhappy with.
If you would like to discuss this further please reply to one of my emails.
Take care,
Emma
I found this service helpful as I came…
I found this service helpful as I came to finish my studies here and didn’t have to bring my items from home. The extras like bed throws and cleaning bottles are a good bonus.
12 februari 2025
Antwoord van UniKitOut
Hi Noa,
Thanks so much for taking the time to leave us a review, its really appreciated :-)
Hope you are enjoying the UK,
Wishing you all the best,
Emma
The quality of products were okay
The quality of products were okay, but saw the box torn apart when delivered, dirtying my towels... hope this won't happen again
6 maart 2025
Antwoord van UniKitOut
Hi Simon,
Thanks for taking the time to leave a review.
While I’m delighted to hear that you’re happy with the items you purchased, I’m very sorry to learn that your experience with the courier service did not meet expectations. I completely understand how frustrating it can be when the delivery process falls short, and I sincerely apologise for any inconvenience this may have caused.
If you have any images of the packaging or any details regarding the issue, I would be more than happy to pass them along to the courier’s customer service team for further review. Please don't hesitate to get in touch at sales@unikitout.com
Wishing you all the best,
Emma
Great Experience!
Everything was delivered on time and my boxes included everything that I ordered. I would definitely recommend this company for all of your uni essentials.
6 maart 2025
Antwoord van UniKitOut
Hi Claudia,
Thanks so much for this fab review! Its really appreciated.
Yes please! Recommend away :-)
Wishing you all the best,
Emma
Thank you very much
Arriving in a new country is difficult and not having to think about bringing everything, like sheets, covers and pans, is nice. Thank you for helping me to set up here!
5 maart 2025
Antwoord van UniKitOut
Hi Emma,
Thanks so much for taking the time to leave such a positive review.
I'm so glad you found our service helpful.
Enjoy your studies here in the UK :-)
Take care,
Emma
Antwoord van UniKitOut
Hi Jada,
Thanks for taking the time to leave a review.
I'm really sorry to hear you may be unhappy with the quality of the bedding you ordered.
I'd love to discuss this further. I've reached out via email, hoping to hear from you,
Take care,
Emma
Antwoord van UniKitOut
Hi Hego,
Thanks for leaving such a positive review :-)
Take care,
Emma
Bad quality items
The quality of the things we got in the UniKit is really bad, especially considering how much you pay for it. The pillows are worth absolutely nothing, and give no support whatsoever.
The tea towels leave behind small particles of dust on your dishes, even after washing them a couple of times.
The duvet set barely fit the items that come with it, especially the duvet cover which is just too small for the duvet and keeps falling off.
The hook we got was useless as well and could not hold up anything, not even a towel.
The plates/cutlery/pans are okay, nothing special. However, one of the pan's coating wore away extremely quick.
When I recieved my UniKit, there were even some stains on the things I recieved (which I made pictures of, if proof is needed.)
The only reason you should get this is because of the convenience-- but I would suggest just going to the IKEA instead because the quality of the items versus the price is just not worth it.
8 februari 2025
Antwoord van UniKitOut
Hi Mila,
Please get back in touch so we can ensure everything is sorted.
Just to clarify, even though you are not able to provide the images as stated above, I am still happy to resolve this for you.
Please reply to my latest email dated 26th March.
I look forward to hearing from you,
Emma
I received my kit on the day I…
I received my kit on the day I requested at checkout. Everything was in there and it was all brand new quality. I will recommend to everyone overseas to use this company.
8 januari 2025
Antwoord van UniKitOut
Hi Ananya,
Thanks so much for leaving your review :-)
Hope you are enjoying your studies here in the UK.
Take care,
Emma
Really easy to order
Really easy to order. Plus delivery to room was quick. Was there when my daughter moved in
25 februari 2025
Antwoord van UniKitOut
Hi Diane,
Thanks so much for leaving such a positive review :-)
I hope E is settling in well.
Take care,
Emma
Antwoord van UniKitOut
Hi Mohit,
Thanks so much for your review, its appreciated :-)
Hope you're settling into uni life,
Take care,
Emma
Quality of cooking appliances are poor
Quality of cooking appliances are poor, the pots and pans rust too quickly after only a few uses. Delivery was too difficult as they have to hand the parcel in person, delivery got delayed many times even when I was already waiting for it at the designated place and time, ended up having to buy my own tools since the kit came in too late due to the delay
24 februari 2025
Antwoord van UniKitOut
Hi Fatin,
Thank you for taking the time to leave a review.
I’ve tried reaching out via email on the 3rd and 5th March in the hope we can resolve this together but I haven’t received a response.
I’m sorry to hear that you were unhappy with the pans you purchased. Our kitchen kits and cooking utensils are supplied into the UKs largest student accommodations and most popular and recognised holiday resorts so it saddens me you find the quality below par.
We proudly offer a 100% money-back guarantee and encourage customers to contact us if there's anything they're not satisfied with. Any further feedback you could share would be incredibly valuable for us to ensure our products meet expectations in the future.
Regarding the delivery, I’m sure you can appreciate that DPD cannot simply leave boxes unattended, as that would risk them going missing. Unfortunately, it appears that each time they attempted delivery, no one was available at reception to accept the parcel on your behalf. It’s disappointing UniKitOut has been penalised for something beyond our control.
Please don't hesitate to reply to my emails if you wish to discuss further.
Take care,
Emma
Convenient but terrible quality for the price
The program and system is good in theory; however, there are many more things to work on. I appreciated how simple it was to order online and find suitable kits for my needs. One issue was that the quality of the items were terrible. From the sheets to the kitchenware, everything had such low quality even for the price. I was able to find cheaper prices and better quality elsewhere. My order had a missing item, but the customer service team did a good job of sending it to me later.
20 februari 2025
Antwoord van UniKitOut
Hi Adetola,
After liaising with you over the past couple of weeks, I wanted to kindly confirm that the issue you raised regarding your bedlinen has been resolved and that compensation has been received. No kitchen items were purchased. I trust that you are now satisfied with the service provided by UniKitOut.
Take care,
Emma
Standy and Clean
Standy and Clean.
All things are all deliver in my flat with untouched.
Good quality for bedding.
Save lot of time.
13 februari 2025
Antwoord van UniKitOut
Hi Zeyu,
Thanks so much for leaving such a great review! Its really appreciated.
I'm so glad you found our service useful and helpful :-)
Wishing you all the best,
Emma
Convenient, but doesn't have everything you need
It's definitely worth it if you want convenience. When I arrived at my dorm, the package was already in my room. The quality of the products is not great, but they get the job done. In hindsight, though, I feel like the bedding is really the only thing I NEEDED, the kitchen and towel set I should've gotten at a store. My issue is that I was looking mostly at the pictures of the kits to see what was in there, so I was mislead, since it only says in the fineprint that you get 3 towels, not the 4 depicted, for example. The standard kitchen kit also doesn't come with anything you need for baking a simple cake, it was even missing the baking tray, so it's useful for cooking, but I still had to run to the store for the rest.
17 januari 2025
Review zonder uitnodiging
Antwoord van UniKitOut
Hi Ida,
Thank you for taking the time to share your feedback!
I’m glad to hear that the convenience of having your package ready in your dorm was helpful. However, I’m sorry that some aspects of the kits didn’t fully meet your expectations. We strive to provide a range of essentials to suit different student needs and budgets. Having worked with over 300 student accommodations for nearly a decade, we understand that some accommodations provide more than others, which is why we offer flexible options—such as standalone bedding or kitchen kits alongside our complete kits.
In 2020, we introduced a limited-edition baking kit, and while it's no longer part of our standard range, some essentials are still available in our sale section.
We really appreciate your feedback regarding product descriptions and imagery. Accuracy and transparency is very important to us, and we’d love the opportunity to improve. If you could reach out to our customer service team at sales@unikitout.com with your order details, we’d be happy to review the contents, descriptions, and images of the items you received.
Wishing you all the best,
Emma
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