Unitel Direct Ltd Reviews 

Scammers-Stay away from them!!!
Got 2 “ packages” from them a year ago. Paid everything upfront thinking they would promote our business on Google page 1 like they said. Never happened. After few months tried to cancel everything so that we can get rid of them even if the packages were paid for a full year. They didn’t accept it. A couple of weeks ago called them to cancel the renewal, asked for the date of renewal for each service they provided and they us gave 2 dates. We cancelled the renewals to find out in September that there was another service ongoing which they failed to tell us about and now they are claiming £2400 to get our website back from them. Raised a complaint weeks ago and hasn’t been resolved or answered to. We will report them to ALL relevant authorities. This supposedly company should not trade in the UK as they are not complying with any regulations. If you experience similar issues report them. They need to be stopped.

Horrendous company to deal with!
Took thousands off me and ran.
Also tried to take our money for renewal, even though we informed them 5-6 times that we weren't renewing after the awful experience.
Stole thousands from us.

After experiencing such appalling business practices it is a relief not to be wasting money for a useless service any more. Please don't waste any money with them as their rubbish landing page and listings on Yahoo and Bing won't get you any customers. See all the other 1 star reviews that say the same thing. Be warned they will ignore you unless you give notice to quit on the right day of the year. Total waste of money. They want you to leave a good review before you realise how bad they are.

Jason was very helpful

JASON VERY HELPFUL.
The service works better for some websites/businesses than on others though. But they do their best

Unitel direct are a scam company, do not trust these reviews. The 'super friendly' staff make you leave a 5 star review. Then you get the terrible products and service. You complain, the 'super friendly' staff are not interested. Then you get the threats from the super unfriendly boss, then they hound you hoping you'll be compliant. If you're not the threats come in thick and fast. Seriously, do yourself a favour, Do not trust Unitel!!!

Now they claim not to know who I am. Surprising as they spent 18 months hounding me. I guess they have done it so often they lose track of who they threaten!

If I could give 0 stars, I would.

Unitel Direct cold-called me several times, claiming they were previously “118 Directories.” Their sales pitch promised me page 1 of Google in 6 weeks by creating a landing page that would redirect to my website. I was quoted £89 + VAT per month, with “guaranteed page 1 Google results.” During the call, the salesperson repeatedly mentioned Google and even showed me supposed Google results.

However, once I agreed verbally, they sent me a welcome pack which only mentioned Yahoo and Bing page 1 results and merely a submission to Google—nothing like what was promised on the phone. I realised I’d been misled and cancelled within 24 hours. I never signed the contract or set up the direct debit.

Despite this, Unitel continued setting things up without my consent. After looking into their reviews properly, I realised many of the positive ones appear to be fake, while genuine reviews are overwhelmingly 1 star. I even found posts from ex-employees admitting they were trained to mislead customers into thinking they’d get page 1 Google results when in reality it’s just Yahoo and Bing.

When I submitted a GDPR request, they delayed sending it and then provided edited call recordings—removing all mentions of “Google” from the sales pitch. In my opinion, this is a clear attempt to cover their tracks.

Unitel then tried to bully me into paying for their misleading services, sending court proceedings and even using aggressive payment enforcement calls. They even tried to have the case moved away from Middlesbrough, but I stood firm and insisted it stayed there. That was vital because Middlesbrough court knows this company very well and is aware of their reputation for rogue trading. I attended, defended myself, and won. In fact, they were ordered to pay me £411 in expenses.

If this happens to you, do not give in. Make sure you attend court in Middlesbrough if possible. Do not be intimidated if they try to move it elsewhere—stand your ground. The courts there are familiar with their tactics and you will get your expenses back.

This company thrives on deception, fake reviews, and bullying small business owners. I have reported them to Trading Standards, Watchdog, and the GDPR authorities for data manipulation.

Unitel Direct—a scam in my opinion, and business bullies. Don’t fall for it.

I have just been on the phone to Jason to sort my account out and he was very helpful. and present

I can't recommend this company, there T&C are far to biased against you, for instance you will NOT get a cooling off period and you only have a 15 Day window to cancel.
There are plenty of companies out there that offer the same service, that have fairer T&C why would you use unitel.

Jason was helpful when I needed assistance and arranged a call back.

happy with customer services
Alan Semple

Great experience. Jason was very helpful

I had dealings with UNITEL DIRECT for the last 16 months. The saleswoman I spoke to (after being put through by 118com) gave me time to decide whether to go with them or not (something they later denied). They immediately activated a direct debit and ripped me for £179.00. In the meantime I did some research on here and Complaints Board.
Within 2 days of them contacting me I emailed them to say I wanted nothing to do with them but I can say without doubt that my experience shows that they are cheats who will provide no value for money and use every device they can to take your money for no effort. You can see my previous reviews on here back in 2024 when it was all fresh.
They reached new depths when they took me to small claims court for £3,466 (without notifying me, despite having my email and phone number). They obtained a CCJ, because I didn’t appear (well I didn’t know about it, so I wouldn’t would I). I discovered this when a bailiff wrote to me. I immediately went to get this overturned (Form N244 if you need it and a fee of £17.50). After 4 months (and a transfer to my local County Court they finally threw the towel in within two weeks of the hearing. I really don’t think anyone should be subject to this stress from a firm that just want to get money out of your endeavours for nothing. I would suggest that anyone plagued by these tricksters gets in touch with National Trading Standards via Citizens Advice.

Alan Semple
recent contact with Melissa & Samson from our customer services department.
They both went out there way help with my account and website

Jason was very helpful

Jason and Samson very helpful

They have stolen money and entered into a false contract this company is a fraud do not use