We have been with Unitel for many years. They done an amazing job at the beginning putting together an excellent package and website. We have recently wanted to update it and this has been a smooth p... Toon meer
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Lees wat reviewers zeggen
Absolute scam!!! Run far away! They will talk you around to buying their internet SEO packages and will add on extra services you don't actually want without explaining prices or the fact that your co... Toon meer
Bedrijf heeft geantwoord
Melissa in customer care is excellent at her work in liaising with myself and my business. However sadly still after 3 -5 months of been with Unitel Direct the website they have set up for m... Toon meer
Samson has been very helpful during the last few weeks when my internet stopped working. There were several issues, one resolved by OpenReach and one by sending me a new router which should arrive tod... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Unitel Direct are one of the UK's leading and fastest growing Web and utilities suppliers in the UK. We have over 400 staff working for Unitel and our group of companies. We operate one of the most successful switching sites for fuel and telecoms in the UK. Over 5,000 customers use Unitel and our group of companies every month. Our pricing for our utilities are some of the cheapest in the UK
Contactgegevens
Pearson Way, TS17 6PT, Stockton On Tees, Verenigd Koninkrijk
- 03301247118
- trustpilot@uniteldirect.co.uk
- uniteldirect.co.uk
4,0
Goed
3K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 80% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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total waste of time
9 juli 2025
Antwoord van Unitel Direct Ltd
Good afternoon,
I'm truly sorry to see you have felt the need to place this comment.
A senior member of the team will be in touch to discuss your concerns further. I'm certain that, together, we'll be able to come to a positive resolution.
Warmest Regards
Unitel
Austin was fantastic
3 juli 2025
Review zonder uitnodiging
Jason was amazing explaining all the…
Jason was amazing explaining all the steps, reassured my confidence in company. Jason is so helpful patient and calming I would definitely recommend. THANK YOU JASON
7 juli 2025
Review zonder uitnodiging
Austin looks after my account
Austin looks after my account. I get a call from him on a regular basis to make sure I’m happy with the service, which I am.
7 juli 2025
Review zonder uitnodiging
Scam company they offer you the world…
Scam company they offer you the world but when you accept the verbal contract you’re trapped and you won’t receive what you was told at the beginning. Don’t believe the fake positive reviews. They taken their Google reviews down for a reason
4 juli 2025
Review zonder uitnodiging
Antwoord van Unitel Direct Ltd
Hi Gavinder,
You have made some very bold claims here that are simply not true.
As our business relationship had come to an end some time ago, I will wish you the best of luck for the future.
Many thanks
Unitel.
Just paid 1000 on credit card and next…
Just paid 1000 on credit card and next month another 1050.reduced from 3500 odd..please read my previous feedback.if you are dealing with this company be on high alert!! What is on website is not on contract!!! Read everything at least 5 times and then read again you might find the sticking point that they don't want you too find!! Good luck at least I have shared this info so fore warned is fore armed.CHECK DATES OF CONTRACT END!! ITS NOT 30 TOO 45 DAYS ITS THE 15 DAYS INBETWEEN !!! WIsh I had known this!! This is my families money not mine..please please take note of this.i have had assurance that this is the end of any contract I entered into let's see eh..think I may go back and decline every day of the 15 days out of 365 that I am allowed too cancel just too be sure.have read a sad story of a guy that's still in the circle after 8 years!!! That's alot of money and I feel for him!!!
2 juli 2025
Review zonder uitnodiging
Antwoord van Unitel Direct Ltd
Hi Timothy,
Thank you for responding to our request for further information.
This isn't a review I would expect to see, considering you are currently on the first page of Google for both websites we have created for you, something we do no guarantee.
As always, you are also listed on the first page of Bing and Yahoo as per our contract, you have premium listings on all of our directories and have been submitted to around 600 online platforms.
I understand that the basis of your review is regarding the automatic renewal on your account. It's worth noting that our terms were made clear to you when you came on board and after this you went ahead and signed a contract too.
Our Customer Journey team had contacted you every month to check in, I truly wish you had raised your concerns sooner, our Customer Services department would've been on hand to help and we may not be in this situation now. I am however happy to see you have come to a positive resolution with regards to your account.
If you do wish to discuss this further, please don't hesitate to contact our Customer Service Centre.
Warmest Regards,
Unitel.
Jason was helpful 1july 2025
1 juli 2025
Review zonder uitnodiging
Jason has been fanatics and very…
Jason has been fanatics and very helpful and very caring
1 juli 2025
Review zonder uitnodiging
Melissa was very helpful in directing…
Melissa was very helpful in directing me through the document
1 juli 2025
Review zonder uitnodiging
No issues at all with anything
No issues at all with anything. Mellissa goes that extra mile to help with anything needed and if there is she gets it done for you.
30 juni 2025
Review zonder uitnodiging
Jason is really great and keeps me…
Jason is really great and keeps me updated every month
30 juni 2025
Review zonder uitnodiging
Melissa was exemplary in her attention…
Melissa was exemplary in her attention to customer service.
27 juni 2025
Review zonder uitnodiging
I not trust this company
Do not trust this company. Total and utter scammers. Gloves off now. I've been patient with this company. But now the gloves are coming off. I have face book photos of all the posts of people they have ripped of. Web site they built was a joke. Basic site that a child could have done. Constantly threating me with court action. Debt collectors don't seem to understand the law. I've asked the debt company not email, call or message me. My call was recorded. Any more communication will result in a police complaint. Will be reporting to trading standards. Reported to police for harassment. I seriously look forward in Thier reply. They have refused to send myself all telephone conversations with them.
27 juni 2025
Review zonder uitnodiging
Melissa is great!
Melissa is great, she calls me once or twice a month with progress updates and when I request any amendments, She does them on the spot.
27 juni 2025
Review zonder uitnodiging
Many thanks for Jason's helpful advice…
Many thanks for Jason's helpful advice and guidance
27 juni 2025
Review zonder uitnodiging
Well done Melissa 5 Stars
HI, just giving a review for my very supportive customer service provider Melissa, she is very polite, listens to my question and concerns, also has very good knowledge. I have no issues with giving 5 star report. I wish all telephone ops had her mannerism. Keep up the good work.
Chris Moore (Whitehaven launderette).
18 juni 2025
Review zonder uitnodiging
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