Unravelled Reviews 

324
•
TrustScore 4 uit 5

3,8

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Beoordeeld met 1 van de 5 sterren

I realised after receiving the kit to make a throw that the yarn contains polyamide which sheds microplastics. I emailed Unravelled to try to return the kit. I received no reply. I googled a New Zeal... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I felt like I had died and gone to knitters heaven on my very first visit to Unravelled In Waihi 🥰 These two lovely ladies have been nothing but helpful on my knitting adventure. Their yarn suppli... Toon meer

Beoordeeld met 5 van de 5 sterren

I have completed 4 or 5 different patterns/kits from this store, each had different yarns. Not a complaint with any of these. The instructions are clear and detailed, beautiful to create. I love how t... Toon meer

Beoordeeld met 5 van de 5 sterren

Beautiful wools that I have never seen anyone else. The packs that are already made up with patterns etc are great and if short of inspiration are hugely useful. I have knitted a big rug which I am t... Toon meer

Bedrijfsgegevens

  1. Breiwinkel

Geschreven door het bedrijf

Knitting therapy for when life unravels us - Specialising in curated knit kits delivered to your door 🧶


Contactgegevens

3,8

Goed

TrustScore 4 uit 5

324 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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3,8

Alle reviews

(324)

0 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Zero after sales service

I realised after receiving the kit to make a throw that the yarn contains polyamide which sheds microplastics. I emailed Unravelled to try to return the kit. I received no reply. I googled a New Zealand based email, I think for their head office, and received no reply. In the end i returned the yarn including copies of both emails plus a cover letter. That was over a week ago and still no reply.
A decent company may have refused a refund. I don’t know. I do know that a decent company would have acknowledged me. Don’t deal with this company if you care about after sales service. If you care about microplastic be careful about the yarn you purchase.

24 april 2025
Review zonder uitnodiging
Logo Unravelled

Antwoord van Unravelled

Hello Helen,

We understand your frustration with the situation regarding your yarn purchase and concerns about microplastics. we'd like to address the issues you've raised and offer some clarification.

Our records show that we did respond to your email on March 21st, the same day you contacted us. It's possible our reply went to your spam folder or was missed. We apologise for this communication gap.

Regarding the polyamide content in the yarn - this small percentage (10%) serves an important purpose. The polyamide is actually nylon that helps bind the natural alpaca and merino fibers together.

Because alpaca is such a fine and soft fibre, this small amount of nylon is necessary to maintain the yarn's shape and durability in your finished projects.

That said, we take environmental concerns seriously. We're currently developing an updated version of our yarn that will contain 0% polyamide to address these exact concerns.
we'd be happy to:

- Resend our original response to you
- Process your return and refund
- Keep you updated on our upcoming polyamide-free yarn options

Please check your email (including spam folders) for our previous response, and let us know how you'd like to proceed. We value you as a customer and want to make this right.

Beoordeeld met 5 van de 5 sterren

Inspiration in a Box

I have been inspired to get back into my knitting with simple patterns and the prompt delivery of a project kit with everything you need to complete the garment. Beautiful wool, gorgeous colours and very helpful tips.

6 februari 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service, got my knitting as and pretty much expected it.
Just love the kits and the wool that is supplied.

6 februari 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I bought the wash cloth kit

I bought the wash cloth kit, it had everything needed to start knitting straight away which is great!
They turned out fabulous, very happy with my purchase.

17 januari 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fabulous Kit

Excellent service. Loved the contents of my unravelled box! Great kit, quality was excellent and pattern was easy to follow. The finished dish clothes are fantastic!

15 januari 2022
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

I bought the sloth sock knit kit with…

I bought the sloth sock knit kit with needles. I loved the wool and the needles. I gifted one to my daughter-in-law and she loved it too. One small suggestion is to include ALL materials needed for the knit kit as I didn't have stitch markers and ended up using safety pins. Different coloured markers would have been more helpful. Also, I couldn't follow the videos for the casting on so did it my usual way but loosely and it worked well. Over all I loved the experience and I am watching the website for more kits to try out.

12 januari 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fun and Easy Knit.

The kitchen dish cloths are fun and easy to knit. The colours are great and they aren't" just a retty face" They actually work really well as kitchen cloths.

10 januari 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Elfin Wrap

I have started the Elfin Wrap - Unravelled always have the most beautiful wool - so luxurious to knit up - Unravelled is my favourite online knit store fantastic service and nothing is a problem - Wendy Cross - Australia

4 januari 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Easy as

Lovely pattern to follow and a great knit. Wear my product all the time :-)

4 januari 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Loving my washcloth kit

I’m loving my washcloth kit. It was exciting to receive the beautifully boxed kit -a present from me to me! The yarn colours are gorgeous and the cotton feels lovely to knit.

11 december 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Thanks to Unravelled.

I was thrilled to get my kit for the blanket, quick delivery and lovely presentation. It is an enjoyable pattern to knit and the wool is beautiful. It took me about a week, I did however swap the provided needles for a circular needle. just found it easier. Granddaughter has just arrived 12 weeks early so it will be awhile before she gets is enjoy her blanket. Thanks very much. Great product, great service.

11 december 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Beginner friendly kit

I love this beginner friendly kit, the instructions are so easy to follow. I made a practice one using 8 ply merino and wool and turned out it’s perfect for my daughter. Love it!

9 december 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I have just completed the Betty Jacket…

I have just completed the Betty Jacket and am really pleased with it. I made a little modification to the fullness of the sleeve to allow for a 60+ year old wearing it, but it absolutely was a pleasure to construct. Made it in three days. I will send a photo, WHEN I'VE HAD A HAIRCUT !!!

6 december 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Really happy with all my purchases from…

Really happy with all my purchases from Unravelled. At a dead end right now with rotator cuff injury and only knitting half a dozen rows a day. Not a happy knitter!
But, no complaints about Unravelled or the projects I have undertaken.

27 november 2021
Review zonder uitnodiging

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