UPGUYS has changed my life. Their discrete, courteous, professional and prompt service is commendable. For example, when they reach out to check in on my needs, they immediately fulfill my requests. N... Toon meer
Bedrijf heeft geantwoord
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As a 58-year-old male in Canada, I suffered for years with low testosterone and the depression that came with it because my regular GP lacked the knowledge and was hesitant to prescribe TRT. Finding... Toon meer
Bedrijf heeft geantwoord
Amazing service, quick delivery, reasonable prices. The easiest way to get your test in check! No complications, hidden fees or other undesirable surprises. They listen, and do everything in their pow... Toon meer
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The experience so far has been very positive. There is so much information available and I haven’t had a question yet that hasn’t already been answered. I found the video tutorials especially helpful.... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
UPGUYS is Canada’s leading platform for testosterone replacement therapy (TRT) and hormone optimization, trusted by 170,000+ Canadian patients nationwide. Founded in 2019 and headquartered in Burnaby, British Columbia, UPGUYS was ranked #8 on The Globe and Mail’s 2025 list of Canada’s Top Growing Companies with 3,052% revenue growth over three years, and co-founders Mat Rezaei and Ramin Behzadi were both named 2026 EY Entrepreneur Of The Year® Pacific Region finalists. UPGUYS operates two licensed Canadian pharmacies — one in Burnaby, BC (West) and one in Toronto, ON (East) — that ship prescribed medications to patients across Canada, and works with a network of Canadian-licensed practitioners authorized to provide care to patients throughout the country. Rated 4.8/5 on Trustpilot and 5.0/5 on Google Reviews, UPGUYS has become the platform Canadian men trust for TRT and hormone-focused healthcare.
Contactgegevens
224-3989 Henning Drive, V5C 6P8, Burnaby, Canada
- +1 833-400-3868
- hello@upguys.com
- upguys.com
Canada’s TRT & Hormone Platform
4,9
Uitstekend
341 reviews
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TRT Hydrogel from Upguys is garbage!
I've been on the testosterone replacement therapy for around 5 months now. I've been taking the hydrogel which is absorbed threw the skin.
My results have been terrible with this product. My energy levels have been lower then before I was taking this product. I'm tired during and after my workouts. This product is garbage.
When contacted by customer service there response was because it's a medication results will vary and that they would not provide any compensation for their terrible product.
They do not tell you in your constellation that some men are not able to absorb the hydrogel. Apparently my body will not absorb the product. I've spent $600 on 2 prescriptions of this product in 5 months with no results and I feel completely ripped off.
22 juli 2026
Review zonder uitnodiging
Antwoord van UPGUYS
Hi Mike,
Thank you for taking the time to share your feedback. We're sorry to hear that your TRT treatment experience did not meet your expectations. We understand how frustrating it can be to invest time and money into testosterone replacement therapy without seeing the results you were hoping for.
Every individual responds differently to TRT care, including topical hydrogel treatments, and absorption can vary from person to person. Our goal is always to monitor progress through follow-up care and lab work so that treatment can be adjusted when appropriate. We're sorry to hear that you feel this was not communicated clearly during your experience.
We'd appreciate the opportunity to review your concerns further and better understand what happened. Please reach out to our care team directly so we can look into your experience and discuss your treatment journey in more detail.
UPGUYS Care Team
Antwoord van UPGUYS
Hi William,
Thank you for your review! We're glad to hear you've had a great experience so far. We appreciate your trust and look forward to continuing to support you.
UPGUYS Care Team
Should have done this earlier
Although I’ve only just started my TRT journey recently, the experience has been phenomenal. The service is exceptional and the phone consultations with the doctors and pharmacists was very informative. My bloodwork panel was reviewed with me thoroughly and the medications were explained to me in detail. I highly recommend anyone that has been on the fence about starting TRT to do it.
25 juni 2026
Antwoord van UPGUYS
Hi Frank,
Thank you for sharing your experience. We're so glad to hear your TRT journey has started on such a positive note. It's great to know our doctors and pharmacists took the time to thoroughly review your bloodwork and explain your treatment, helping you feel informed and supported from the beginning.
We truly appreciate your recommendation and are grateful you chose UPGUYS for your testosterone replacement therapy care. We look forward to continuing to support you on your men's health journey.
**UPGUYS Care Team**
Great so far
Easy to deal with quick delivery. Nurse and pharmacist were both great. Cost was good as well, they don't differ bill from my insurer so I had to submit receipts afterwards but it was all covered. Nothing bad to say here
15 juli 2026
Antwoord van UPGUYS
Hi Michael,
Thank you for your kind review. We're glad to hear you've had a great experience so far and that our nurse, pharmacist, and delivery service met your expectations. It's also great to know the process worked well with your insurance coverage, even with submitting receipts afterward.
We appreciate your support and look forward to continuing to provide you with quality care.
**UPGUYS Care Team**
Amazing service, quick delivery, personalized approach.
Amazing service, quick delivery, reasonable prices. The easiest way to get your test in check! No complications, hidden fees or other undesirable surprises. They listen, and do everything in their power to help normalize your levels. Their plans are personalized, no cookie-cutter approach. So glad I found this type of service in Canada.
15 juni 2026
Antwoord van UPGUYS
Hi Eric,
Thank you for your fantastic review. We're thrilled to hear you've had such a positive experience with our service, from the quick delivery and transparent pricing to the personalized approach from our care team.
It's especially rewarding to know you felt listened to and supported throughout your TRT treatment experience. We appreciate your trust in UPGUYS and are proud to provide accessible, personalized men's health care to Canadians.
Thank you again for your recommendation.
**UPGUYS Care Team**
If you are just checking these guys out…
If you are just checking these guys out do yourself a favour and just fill out the damn form and before you know it just like skip the dishes product will be at your doorstep. I really can’t believe how quickly and convenient this process is. I feel like I’m in my 20’s again and thought my best years were long in the past until I went out on a limb and reached out to UpGuys.
1 juli 2026
Antwoord van UPGUYS
Hi Doug,
Thank you for sharing your experience. We’re glad the process felt quick, convenient, and easy from start to finish. It’s especially rewarding to hear that reaching out to UPGUYS has made such a positive difference in how you feel.
We truly appreciate your trust and recommendation.
UPGUYS Care Team
Very open and detailed on all aspects…
Very open and detailed on all aspects of how to use there product. So fare feeling more energetic and getting better sleep
17 juli 2026
Antwoord van UPGUYS
Hi Daryl,
Thank you for your review. We're glad to hear you felt well informed throughout the process and that everything was explained clearly. It's also great to know you're already feeling more energetic and sleeping better.
We appreciate your trust and look forward to continuing to support you on your journey.
UPGUYS Care Team
Exceptional Service
Great people to deal with-very Discreet and Trustworthy! I highly recommend UpGuys-
17 juli 2026
Antwoord van UPGUYS
Hi Paul,
Thank you for your kind words and recommendation. We're thrilled to hear you found our team professional, discreet, and trustworthy. Providing a seamless and confidential experience is something we take great pride in.
We truly appreciate your support.
UPGUYS Care Team
Hands down, top-notch
UPGuys has been great: customer service, delivery, timeliness, gentle prompts make it a great experience, far better than a competitor I tried before. There has been zero stress utilizing their service as opposed to the competitor where it was very narrow on the competitor's interpretation of good service and ease of use. Plus my results have been astounding. Weight loss, muscle mass gain (not too much!), mood improvement and, of course, intimate relations improvements.
17 juli 2026
Antwoord van UPGUYS
Hi Rick,
Thank you for your thoughtful review. We're delighted to hear that you've had such a positive experience with our customer service, timely delivery, and ongoing support. Knowing we've been able to make the process simple and stress-free means a lot to our team.
We're also pleased to hear you've experienced such positive results, and we truly appreciate your trust and recommendation. Thank you for choosing UPGUYS to support your men's health journey.
UPGUYS Care Team
Private and the product works
Private and the product works, and the staff is amazing to deal with.
17 juli 2025
Antwoord van UPGUYS
Hi Trevor,
Thank you for your review! We're glad to hear you appreciate the privacy of our platform, that the product is working well for you, and that you've had a great experience with our team.
UPGUYS Care Team
I’ve found everyone on the UpGuys team…
I’ve found everyone on the UpGuys team to be prompt, professional, and helpful. It’s been a friction-free experience from the start.
22 juni 2026
Antwoord van UPGUYS
Hi Todd,
Thank you for your kind words! We're glad to hear your experience has been prompt, professional, and friction-free from the start. We appreciate your support and look forward to continuing to provide great care.
UPGUYS Care Team
Legit life changing experience with…
Legit life changing experience with Upguys. Incredible communication throughout the entire process. It is very easy and smooth to navigate. They are there right away and respond immediately to any questions.
17 juli 2026
Antwoord van UPGUYS
Hi Brent,
Thank you for your incredible feedback! We're thrilled to hear you've had such a positive experience with UPGUYS. It's great to know our communication, responsiveness, and easy-to-use platform have made a difference. We truly appreciate your support.
UPGUYS Care Team
service excellence
I was referred to UpGuys through my GP. UpGuys has been such an amazing experience. They're prompt, organized, professional, and helpful!
17 juli 2026
Antwoord van UPGUYS
Hi Justin,
Thank you for your kind words and for trusting UPGUYS with your care. We're glad your experience has been prompt, professional, and helpful from the start. We truly appreciate your feedback and your recommendation.
**UPGUYS Care Team**
Fast and concise
Fast and concise! Everything was well packaged and organized nicely. Everyone I interacted with was well informed and polite. Actually have real appointments in a proper schedual. Thanks guys!
15 juli 2026
Antwoord van UPGUYS
Hi Brad,
Thank you for the great review! We're glad to hear your experience was fast, well organized, and that everything arrived nicely packaged. It's also wonderful to know our team was knowledgeable and polite, and that you appreciated having scheduled appointments. We truly appreciate your support and are grateful you chose UPGUYS.
UPGUYS Care Team
Outstanding Service and an Easy, Stress-Free Experience
I've had an excellent experience with UGUYS.com. Their customer service has been outstanding—they've taken the time to answer all of my questions thoroughly, and I've never felt rushed. The ordering process is simple, convenient, and it's great being able to take care of everything from the comfort of my own home.
If you're looking for a company that's responsive, professional, and easy to deal with, I highly recommend them. They've made the entire experience smooth and stress-free.
16 juli 2026
Antwoord van UPGUYS
Hi Mike,
Thank you for your thoughtful review! We're delighted to hear you've had such a positive experience with our team. It's great to know our customer service took the time to answer your questions, and that you found the ordering process simple, convenient, and stress-free. Providing responsive, professional care and making men's healthcare more accessible from home is exactly what we strive for.
We truly appreciate your recommendation and your trust in UPGUYS.
UPGUYS Care Team
J’adore mon ajustement de testostérone
J’adore mon ajustement de testostérone, ça me donne plus d’énergie et de erformsnce au niveau des sports
15 juli 2026
Antwoord van UPGUYS
Bonjour Francis,
Merci beaucoup pour votre commentaire! Nous sommes ravis d'apprendre que votre ajustement de testostérone vous apporte plus d'énergie et vous aide dans vos activités sportives. Merci de votre confiance et de votre soutien.
UPGUYS Care Team
Great service and easy to deal with any…
Great service and easy to deal with any questions I had were answered is a timely fashion
15 juli 2026
Antwoord van UPGUYS
Hi Jeremy,
Thank you for your review! We're glad you found our service easy to use and that all of your questions were answered promptly. We appreciate your support.
UPGUYS Care Team
Antwoord van UPGUYS
Hi Andre,
Thank you for your kind words! We're glad you had a fast, personalized experience with our team. We appreciate your support.
UPGUYS Care Team
Great, simple, convenient communication
Friendly, efficient, quick, and great communication!
15 juli 2026
Antwoord van UPGUYS
Hi Matt,
Thank you for your kind review! We're glad you found the experience friendly, efficient, and convenient. We appreciate your support and are happy to hear our communication made a positive impression.
UPGUYS Care Team
Bonnes informations et suivis
Les accompagnateurs donnent des informations précises et minutieuses, aussi on montre des vidéos pour faire nous mêmes les bonnes procédures et restent disponibles s’il y a de questions
15 juli 2026
Antwoord van UPGUYS
Hi Victor,
Merci beaucoup pour votre excellent commentaire. Nous sommes ravis d'apprendre que vous avez apprécié la qualité des informations, les suivis ainsi que les vidéos explicatives. C'est important pour nous d'offrir un accompagnement clair et de rester disponibles pour répondre à toutes les questions.
UPGUYS Care Team
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