UrbanPup.com Reviews 751

The item was ordered very easily using the website, the communication was simple and effective regarding delivery.

The item arrived as ordered,on time and of very good quality.

Lovely collars which arrived very quickly. Thanks

Great job easy to order rapid delivery time got within 2days 👍👍

Excellent customer service. I made an error with my order and forgot to put the personalised details. I hadn’t noticed but was contacted within a few hours to check if I had made an error. It was corrected and all sorted very quickly

Lovely jubilee T-shirt. Nice material really pleased. Maisie May will look the business

Well i guess 5 stars will have to do since i can't score it ten stars.
Fantastic!

Ordered a lovely striped collar and lead, great quality and quick delivery

Fab toys for my pups! They particularly love the fries although one of the three groups of fries has gone missing, presumably buried somewhere in the garden, and the others are absolutely filthy! Dirty fries are a thing though now aren't they?! Arrived in less than 24 hours after me placing the order so 10 out of 10 for delivery!

Great service and communication from this company. When part of my order was out of stock they were quick to contact me and process a refund when an alternative wasn’t available. The order arrived quickly and was excellent quality

Having ordered two items with very similar wording I received two with the same wording and I cannot fault the customer service provided! After a couple of, to be honest, confusing email exchanges I was sent the second correctly worded item along with some treats that the girls love. Thank you. Great products and brilliant customer service.

Fabulous company. Ordered on a bank holiday and it arrived very promptly, well packaged and a lovely collar

I purchased a box of toys - they arrived within 2 days by Royal Mail and were as described.

Unless you know the product will fit I wouldn’t bother with this company as they won’t give you a refund! They sent me a returns form which I sent off with the item, over a month later and I’ve had no refund and they haven’t responded to any of my emails and messages via Instagram but they are posting away on their page. I’m now going to have to accept that I’m not going to receive my refund and I also do not have the item either as it’s gone back to them so lose lose for me. Don’t buy from these company!!!!!!!!!

Very fast service and good quality,more than happy with Milo’s shirt.

Very pleased with my purchase, delivery and communication good. Would recommend.

Harness I initially ordered was to small got an exchange no problem . Absolutely love the product as does Archie my Jackapoo,,,, had lots of lovely comments when out on our walks . Would definitely use this company again !

Very speedy delivery and beautiful quality harnesses. Very happy.

Very pleased with the collar along with the Bling Diamante name. Very quick delivery from order to receiving it at my address.

Lovely well made collar for my JR .Will def order again

I had accumulated some points from buying previously from urban pup so I decided to treat my pooch to a new hoodie with the voucher. It came the very next day and as usual was fantastic. My dog has a bigger wardrobe than me!