Bilt Labs | Custom Orthotic Insoles Reviews 548

I couldn’t be happier with my experience in working with Bilt Labs. Their customer service is second to none and the orthotics themselves are fantastic. No more foot pain here. Thanks!

I am VERY impressed with the customer service provided by this company. I had an issue that was resolved so quickly and politely, I really felt like they want my orthotics to really work for me, not like they just want my money! Will definitely use again!

I purchased 3pairs of these inserts about a year ago. They did provide relief from my plantar fasciitis after a fairly short while. I’ve also been doing achiles tendon stretches and the pain I had hasn’t come back, so good results!

Have not been disappointed by Built Labs. Custom orthotics that work and have made my feet stop hurting. Can't ask for anything more than that! Great company with a great product. Get yours today, don't wait. Completely worth it!!

I like fact that they ask about specific areas of your feet you have pain or discomfort in and they are custom made for your feet. I recently ordered 3 more pairs… and someone called to check to make sure it was a reorder and not for a new patient, I thought that was great, and they were very friendly.

I found Bill Labs a company of great integrity!

Unfortunately, in this day and age a rare occurrence. I was very hopeful that the orthotics would aid in my knee replacement recovery. They were not helpful, in fact they caused pain.

I braced myself for a "difficult discussion" to be able to return them and receive my refund, as is the common experience these days......

I am delighted to say my experience was completely the opposite. Laura could not have been kinder or more understanding. I was offered an opportunity to see if they could adjust them. I really appreciated that, but chose to return them instead.

There was NO pushback and the kindness and ease of process continued.

WHAT A DELIGHT! Although the orthotics didn't work for me at this time, I will be happy to recommend Bilt Labs.

I have wore orthotics in shoes for years, paying a lot of money when I found this company to make them a lot cheaper by cutting out middle man , and dealing with great people to get fitted correctly . Thanks

Great customer service. Answered all
of my questions and explained things well. Removed metatarsal pads as part of complimentary adjustment.
Never made me feel rushed. Would highly recommend!

Laura was very helpful, customer service is great

Support Rep remembered me by name, answered all my questions and was attentive to ensure I received great customer service. Laura is excellent!

I ordered two pairs of orthotics. One needed a bit more adjusting for a different type of shoe. The technician spoke with me directly to get the details just right. In the end, my shoes are more comfortable and my feet feel better!

When I messaged the company to ask whether they would be able to add more cushion and an anti-friction layer to insoles I had purchased previously, a staff member called me to ask about my issues, listened to me, and offered to make a free adjustment. The updated insoles are so comfortable and supportive. This is a great company, with great people.

I have reordered from Bilt Labs once or twice over the last couple of years after losing my insoles or having them chewed up by a puppy. I have always been happy with the results. They make my hikes and long walks much more enjoyable for my joints and I cannot recommend them enough. The customer service is incredibly kind and helpful when answering questions and have helped me out in a pickle when I needed to get them in before a trip. Great company, great product!

What a wonderful company! My first contact with the staff person was terrific. He took his time and gave me as much information as he possibly could about the product and whether or not it might work for me. He also assured me that if it did not work, there would be no problem getting a refund.
With that information and assurances, I did purchase the orthotic kit. I found out from my specialist that, unfortunately, this orthotic would not be right for me. I called and spoke to Laura, who was absolutely fantastic in her response. The company, Bilt Labs, is only concerned that their clients get the kind of care they need. And Laura had no problem refunding my money immediately.
If you are considering getting orthotics, I highly encourage you to call Bilt Labs.
Sue-Rita

Laura responded to my questions on a timely matter and help me a lot tying to accommodate what I needed. I am very happy with the customer service for Bilt Labs.

I have plantar fasciitis, and we have been shopping for a new pair of tennis shoes that would fit my condition. Then my son sent me the link to Bilt Labs (BL) for an extra pair of insert for the new shoes so I don't have to switch them. I was doubtful about this new company, however I wanted to give it a trial, Bilt Labs did not disappoint me with their product and customer service. I was very impressed with their above and beyond professionalism and caring of their product. Along with my new pair of insert, BL sent along the measurements and their findings from the mold. I was very surprised! Also BL pricing was very affordable!
That has been my experience with BL. I am hoping to enjoy my new insert with no issues. Thank you BL. Please keep up with your good work and professionalism, it goes a long way!

I ordered 2 pairs of the Everyday Comfort Plus several months ago. I am going through the Plantar Fasciitis healing process and these insoles have made my life livable again. Excellent construction and amazing in how much they are helping to relieve my foot pain. Getting ready to order 2 more pairs to put in additional footwear.

Knee pain alleviated. Knee and leg feels stronger walking

So easy. So affordable. And when I wear out a pair playing tennis I just logon and order more. Big Fan.