Bilt Labs | Custom Orthotic Insoles Reviews 548

I went to the good feet store for relief from foot pain and the min. For 1pair was $1500.00.

Built Lab produces a fabulous insole at a competitive price. The fit is perfect!!!! Communication from order to receiving is flawless. Highly recommend!!!!

Wonderful service and product

Placed order on the 26th and receive acknowledgement of my order 2 weeks later. Then to be told 3 weeks to complete the order when you already have my info on file. Not happy!

In 2022, I purchased a pair of custom insoles in active and everyday wear styles. However, I accidentally ordered the 3/4 size instead of full-length and never wore them. Lauren M. from Customer Service was exceptional, offering a one-time size exchange despite my mistake. Within a week, the new insoles arrived, and I’ve been using them ever since.

This was my first experience with custom insoles, and while it took some time to break them in, the difference became clear once I compared them to regular insoles. Now, I can walk longer distances without any discomfort. The quality and support these insoles provide have truly transformed my daily comfort.

They came thru with everything they said they would do. The product is great and my lower back hasn’t felt this good in years. Great Product.

Jim

Great process. I have gotten my custom orthotics here for many years. Very good customer service, they made adjustments when my right orthotic needed it, working with me directly via email. And the prices are so much better than the doctor’s office, without sitting in a waiting room with people who have problems that are much more serious than flat feet. Thank you!

I have worn custom orthotics from a podiatrist's office for over 10 years. They always had a slight issue fitting into my running and casual shoes. They never resolved or improved my issues with a morton's neuroma, hammer toe and bunion. I recently had morton's neuroma surgery and wanted to make sure I gave myself the best shot at recovery so that I can resume running. I did research and came to the conclusion that the method that Bilt labs uses to make their orthotics may give me the best chance at protecting and supporting my foot once I received permission to start training again. My Bilt labs orthotics arrived just as I was given the go to start my way back into running. As soon as I placed my foot into the shoe with the orthotic it was instant recognition that I had made the right choice in orthotics. I have never felt the support or comfort with an orthotic as I now have wearing Bilt labs orthotic. I just ordered my second pair so that I can rotate them. I ran my first mile today since my surgery September 04, 2024 with no pain or having to stop adjust my shoes laces. It is also the first run in over 3 years with no foot discomfort from my bunion, hammer toe and no post surgery discomfort from the morton's neuroma. I highly recommend Bilt Labs. Thank you for a fantastic product!

I've had issues with my feet from walking on concrete for years. Plantar fasciitis, heal issues, etc. I switched to these insoles and all of my issues went away like magic. Absolutely wonderful.

I did have a quality issue with my soles, but Laura handled it immediately. This is the customer service model every company should follow. Prompt, polite, and professional. Thank you all so much, and keep up the great work!

Laura from Bilt Labs was quick to respond to my questions and was extremely kind and helpful. She helped make ordering my orthotics easy and pleasant :)

These orthotics have changed my life! My feet feel happy again! Bilt Labs is an excellent company to work with. Their attention to detail and excellent product plus customer service is outstanding! Highly recommend.

Best, friendly, most customer focused service one could hope for.

OMG!!! The best customer service-Laura B., ever! I recently purchased a orthotic from Bilt-Labs, however the left foot ortho came apart within weeks of use. I sent an email to their CS and within "minutes" they responded with and apology and solution. I love my Bilt_Labs Orthos and will be a life time customer, honestly because they know how to treat a value customer.

Biltlab is a highly professional group of doctors who will care for your feet and alignment and deal with motion mechanics. The entire experience is seamless and works well.

These are simply remarkable. My callouses have all but disappeared after wearing these for a month. I bought 2 with my HSA, and then 3 others with my 'own' money. I understand why you have to wait weeks to get them, they really put the science in these; they work.

I have very "unique" feet and getting a custom insole to fit right is not easy. Laura M. has been extremely communicative and has owned the process to have my insoles adjusted to ensure maximum comfort. Highly recommended.

Using the Bilt Lab inserts have improved my quality of life. My Knees, back and feet are incredible thankful.

I needed some assistance with a customer service representative and Laura helped me in a minute and half. My time was not wasted and she knew what she was doing. Thanks Laura

On my second try, Bilt Labs got me to send photos and measurements from old orthotics made by another provider and went many rounds of discussion with me to understand my needs. The first time around with Bilt Labs I was not satisfied, and they offered a refund but I opted instead to keep those orthotics and just glue them into a pair of sandals that would not be heavily walked in. A year later I tried again and they got it right. Correspondence with Laura was prompt and effective.

Achilles & Post Tib relief
Bilt labs produced a great insole for a very affordable price. After trying out 1 pair I got an extra 4 pairs so I don't have to move between shoes. At the same time I had a custom made cork insole fitted locally. After trying both I slightly prefer the Bilt Labs, plus they are way more convinient and 1/4 the cost per insole. The insoles reduced my achilles and post tib pain by ~30%.