Bilt Labs | Custom Orthotic Insoles Reviews 548

I ordered custom orthotics from BILT Labs through my FSA's store. During the checkout process, I was offered the option to add an additional pair of insoles at a low price, which I accepted.

BILT Labs did not provide an invoice for the additional products, only an email confirmation. This raised concerns with the FSA administrators, Navia Benefit Solutions, who informed me that a letter of medical necessity is required before I can use my FSA funds for custom orthotics. According to their policy, I would need to visit a podiatrist who would prescribe the custom orthotics on my behalf.

Unfortunately, my FSA account was charged without the required letter of medical necessity being submitted. I am uncertain about the potential consequences or whether a refund will resolve the issue. It is important to note that I accessed the FSA Store through my FSA website, and purchased BILT Labs' products from the FSA Store. BILT Labs' website indicates that their products are eligible for FSA reimbursement and encourages customers to use their FSA cards.

Update: BILT Labs has issued a refund to my FSA debit card. I will now proceed with resolving the matter through the FSA. I hope the situation can be clarified and addressed in a way that minimizes any negative impact on customers in the future.

I will continue to update this review if there is more activity.

The service was above and beyond. The staff is very caring. More businesses should treat their customers this way. I felt very valued.

Fully fixed my plantar fascietis.
Great customer service, have bought 4 initially and come back to buy 3 more.

I've used custom orthotics for 24 years. I needed new ones for years, ordered a pair through a local vendor and that didn't turn out well. The fit, comfort, timeliness and price of the orthotics from Bilt Labs was excellent. As a result, I ordered another two pair

Ordering was easy. The molds were easy to set. Turn around time was about what I expected. The inserts seem to be working over about 8-10 weeks.

The process was very straightforward and easy. The insoles arrived on-time and well packaged. Overall, a great experience and my lower back pain is gone.

Overall great customer service and a positive experience with the shipping process. Absolutely will go back again.

Manufactured and shipped my orthotics sooner than promised. Product is wonderful! They were also very quick when I requested a copy of the receipt.

The orthotics fit great and are reasonably priced

Excellent customer service. Easy to follow instructions and postage/return to get 3D molds going. Great quality of inserts. Durable and well made. Reorder incentive pricing and overall A+ experience

This company offers excellent customer service and turnaround time. They will work with you to fit the arches to your needs. If by chance their product does not work out for you their return policy is set to very high standard. I was very pleased with company.

My orthotics are superb! They fit well and help me walk well each day

I use the insoles for Pickleball. Over the past 5 years I have tried many shoe/insole/insert combinations to make my feet happy and could not get anything to work well. My Achilles tendon pain was pretty bad at times. With the custom orthotics from Bilt my feet have never been happier. No more Achilles pain!

I have been impressed! It is nice to have custom fitted orthotics as I have Size 15 feet! The provision X or XL size doesn't cut it!! Their process is great: well explained and updated as the process moves forward!
Very pleased with the insoles, very comfortable and well fitted!

Great Customer Service, Product is great, changed my mind on the lining of the Orthotic. They took my original pair, put a new lining on it to match the other two pair I bought. Very Happy with Product and Service.

Don’t know why I waited so long to get orthotics. It was the best move. I ever made in my life. Love them so much. They ordered a second pair to put in my work sneakers. You guys are the best.

Knowledgable and helpful staff. Listened and the finished product was comfortable. Better than ones ordered in doctor's office.

Bilt Labs tweaked my orthotic to perfection and I walk with so much more comfort now. I highly recommend them!

I found Bilt labs by looking for an alternative to Dr appts and medical protocols when I knew I needed orthotics. I had orthotics prescribed when I was 30. They wore out and I never got new ones. The Bilt labs process is easy and effective! Use it!

I initially ordered one pair of custom orthotics to support my very high arches. When I received them, I was pleased to find that they were very similar to the much more expensive orthotics that a podiatrist had made for me a few years ago. I was so happy with the fit and pricing of the Bilt Labs orthotics, that I decided to order 3 more pairs. Now I have orthotics in all the shoes that I regularly wear, so I no longer have to swap out the orthotics when I change shoes.