Bilt Labs | Custom Orthotic Insoles Reviews 548

Mary was super responsive and helpful. I had forgotten to use a discount code and she applied it for me after purchase.

I was a bit anxious spending so much money on orthotics from someone other than my podiatrist. Drug store orthotics have been a total waste for me and my foot issues are both legion and unique. But I gave Bilt a try and am now ordering more pairs for more shoes.

I have high arches and very painful PF. My store bought attempt failed in a big way. I found bilt labs via google and went for it. Now I'm buying 3 more pair. I worked the back acreage yesterday and was very happy with the return to being a functional person and not thinking about sitting down to take the pain away... I don't want to say like normal!! my relatives might find this reivew ya know!

I have ordered my custom orthotics from Bilt thru my employer and I can honestly say the pain I was in has subsided drastically! I contacted Bilt to see if they offer gift certificates and Mary M. was so kind to assist. I am looking to get my children gift certificates for their custom orthotics. My daughter has flat feet and stands on her feet all day. My son does have an arch but would like him to NOT develop the issues us girls have been cursed with LOL. If you have a FSA ordering these custom orthotics will be one of the best investments you'll make. The process is super easy and the turn around time was around 2 weeks or so to get them back.

Awesome customer service quick response time

Mary gave a quick and helpful response to my issue. I'm very satisfied with the outcome.

The process was straight forward and didn't take much time. The insoles were delivered in a short amount of time and are great quality.

I have worn orthotic inserts for many years, but this was the first time I wore any from Bilt Labs. These are so comfortable and durable! Thank you for helping me to feel my best.

Customer service saw that I made two ordering errors and they reached out to me and made it right! It would have worked on in their favor, but their integrity and customer service won the day! And this customer for life!

Had a hiccup with 1 of 2 mold kits getting delayed with USPS. Reached out to y’all, and Mary responded with a game plan in case it was forever lost. Fortunately, the 2nd kit arrived a few days later so we’re all good. Appreciated the reassurance from Mary that I was in good hands if needed. Thank you!

I've been ordering from Bilt for years(formerly Urthotics when I first ordered) and the insoles have been amazing for work. I can walk all day and my feet don't have any pain! It's a decent deal too once they have your foot imprint.

Amanda, was phenomenal! She had thought of questions I didn't think to ask, and made sure all my needs were met. I'm so glad I purchased two pairs: one for work and one for everyday. Overall, the process has been easy and the team has been extremely communicative. I would recommend Bilt labs to anyone with feet issues, even me with no arch, long, skinny feet! Thank you, Amanda.

Getting an invoice for insurance was quick and efficient. Great Customer Service!

The Customer Service has been great from day one, when I wanted to make a change to my order. More recently I had a call with Amanda as there was something with my order they wanted to confirm. It was a very small thing that I don’t think most companies would have even noticed, but they still wanted to call me and confirm. And Amanda was really nice to talk with. Loved her attitude and demeanor.

I’ve had plantar fasciitis off and on for several years. But for the past year and a half I’ve had plantar fasciitis that just would not go away. After receiving my inserts. After a few months of using the inserts. I am finally pain free . Thank you

If you are in need of custom orthotic insoles, do not hesitate to use Bilt Labs! I have spent two years and too much money going to doctors trying to get custom insoles to correct multiple problems. When I received my insoles from Bilt Labs, I experienced instant relief. Yes, after two years, instant relief. Bilt insoles have helped me correct plantar facilities, a shin splint, supination AND pain in both hips when walking! Now I can actually walk for exercise without any pain. I am so happy! If you think this is all too good to be true, it’s not. Believe me when I say, the insoles are sleek and custom made to meet your specific needs. Mary in customer service is outstanding. You will not be disappointed.

Mary M,
Has been such a blessing in this endeavor of my wife and I sending in our molds or foot castings.

5 Stars have been earned at this point, but I am sure that when we receive the final product, ALL will remain the same.

There was a couple of details that We needed corrected to insure in the end our Items make it to us with out delay, as in we required an address change, as well as a FEW other things.

I contacted customer service and my contact turned out to be Mary M.

I am so happy that is was Mary, because she NEVER offered a Tone ( Via email ) as though She was annoyed with my several emails.

Mary even asked me two questions that I felt were a security check to assure that I was who I truly am, and in the business that I am in.
I LOVED the questions.

My point, the customer service Mary M has provided Has 💯 approval from me.

In today's world it is hard to find that type of kindness, and customer service when you make a phone call, or send a email to a company.

Thank you..

Amazing product & awesome, highly responsive customer service

I was looking for custom orthotics to give my feet some extra support for sports practices and competitions. Before seeking help my feet would ache after every practice and match, but since having the inserts my feet truly have not bothered me at all! The process was also super user friendly. The instructions are clear on how to do your molds from home, the shipping time was really fast and once I got my inserts ( about a week after I shipped my molds out) they came with a full breakdown of how my orthotics were specifically helping my needs. I love how simple, fast and effective Bilt Labs made my experience! I would certainly recommend them to anyone who needs custom orthotics!

I have had foot pain and issues fitting shoes for over 5 years now and seen numerous doctors. They have tried all different store inserts, stretching, PT and even injections with only very little benefit that never lasted. A friend told me I had to try custom inserts made from Bilt Labs. I called them and they were extremely friendly and very knowledgeable and they were VERY AFFORDABLE! My custom orthotics came in super fast in a VERY PROFESSIONAL package with easy instructions on what I need to do. I have been wearing them now for a while now and ALL my foot pain, knee pain and even back pain that I didn’t even realize is all GONE!! They fit into all my shoes I love to wear and I now also have no problem long wearing these shoes anymore!! Thanks Bilt Labs and now know why you are the #1 Custom Orthotic maker in America!! God BLESS!!