Bilt Labs | Custom Orthotic Insoles Reviews 548

I had an issue regarding using the remaining funds of my FSA to purchase a generous deal through Bilt Labs. Though busy, an associate of Bilt Labs took the time to call and help me successfully place my order. Thank you, Laura. Your time, help, and kindness are greatly appreciated.

This was the best decision! My feet feel great and excellent customer communication. Highly recommend.

At every point in the process - from ordering, to fitting, to adjustments - your representative, Laura, took the time to carefully listen to all my concerns. She was knowledgeable in her answers and very patient with me. I truly appreciated her help. So glad that I found your company.

I needed documentation to substantiate my charge to my insurance provider. I emailed the company and Laura M. responded really quickly and got me exactly what I needed. Outstanding service, much appreciated.

I recently had an issue with the mold kit package. I sent an email out on a Sunday night, and first thing Monday morning Laura M. had me all taken care of. She was awesome, and sent out a new package promptly. Hope the actual insoles are as good as the customer service! Pleasure doing business with y’all!!

IMPRESSED in all capital letters doesn't come close to describing my experience with BILT Labs. Delivery and quality of the product are exceptional. Customer service is at a superior level. They truly care about their clients. I recommend them without any hesitation.

Great company to work with, Laura provided exceptional customer service.

Bought a pair for my wife 2 yrs ago and she loves them. Has ordered another style a year ago and she has ask for another pair for Christmas. They were easy to work with and the mold making process was easy. Much cheaper than the pair that she ordered from the podiatrist and came quicker and were of better quality.

Laura was super helpful

Laura was very helpful in my order for Refurb order, as well as answer all my questions before placing the order. I am a return customer and will continue with this type of customer service.

The process with Bilt Labs was seamless throughout. They provided a timeline at the very beginning explaining the custom nature of the orthotics I had ordered. They stayed on track and even shipped my custom orthotics a little early.

Communication is what made the experience top notch. Laura from Bilt Labs communicated with me every step of the way. She was super responsive and it was her every time I reached out! Not a different customer service person every time. This made for extremely smooth communications.

The orthotics are excellent quality. Better than my previous custom orthotics by far. They don’t skimp on quality one bit.

I tried a pair with metatarsal pads but my feet didn’t like them. I reached out to Laura again and she fixed the situation quickly and painlessly. Again, Laura was excellent to work with. I can’t say how nice it was to have consistent communication from the same person throughout the process.

I can recommend Bilt Labs without hesitation. Quality, amazing service, and saved me a ton of money!

Laura has been exceptional. She's terifically helpful, and her concern and obliging attitude makes all the difference. I'm so glad my feet are in her hands.

Laura, was a great help! She answered my questions and responded quickly and efficiently. Great customer service through her!

The customer service I received from Bilt Labs was outstanding! They advise you every step of the way and are professional in the making of the orthotic.
My customer agent, Laura, was very helpful and guided the process in a most friendly manner. She kept me apprised of each step and when I needed an adjustment it was handled easily.
I would highly recommend them to anyone.

While I chose not to use the insoles in the end, the service was well done from beginning to end and response time to any contact was immediate. It was a no-hassle refund after being given the option to have them reworked. They were comfortable but the cut wasn't quite right and I had no foot issues so not a strong reason to try to keep getting them adjusted. Thank you Laura!

I was taking a trip to Wyoming when I injured my Archille's tendon where it meet the heel bone. Bilt labs was able to rush my insoles order and ship it out to me in time for me to break them in, prior to leaving.
Customer service was very helpful, kind, and even rushed the shipment. I would use them again.

I have been wearing custom orthotics for most of my life and I have never had a pair that fit as well as these. The difference was in their customer service. They responded quickly to every email. They allowed me to make 2 modifications, and this has made all the difference in the way they fit. These are better than anything I have gotten from a podiatrist. I highly recommend them. I am not going anywhere else.

They were awesome to work with. The initial set was not quite what I needed or wanted. The set was beautifully done but more arch support was needed. They worked with me to get the arch support just right in a very timely manner. The final product was beautifully completed and just what I wanted. They were professional, friendly, timely, and efficient in completing the work. I recommend them 100 percent.

Laura was an amazing help! Very quick and clear communication and quick resolution to my issue! Thank you!