Bilt Labs | Custom Orthotic Insoles Reviews 548

The insoles are great, it is a game changer, especially for those with arches. Every shoe I buy can now support my foot properly. This is worth the investment. Also customer services is fantastic.

First, I made a mistake in the order, I called and it was fixed with a smile in her voice.
Second, I started a new job and just found out 2 days ago that I was going to be going out of state, (800 miles away), in 10 days. I emailed and asked if there was any chance I’d be able to get the insoles prior to my departure. Laura explained that it is a process but she would see what she could do, 🤯 order shipped today, and I ordered 4 pair, (should mention this was a reorder).

Talk about world class customer service, wow.
Will also say, I have a bunion, plantar fasciitis and ankle fusion, these are BY FAR, the best insoles I have ever purchased and I’ve tried probably 20-30 OTC insoles, these are made for YOUR FEET.

I just walked the Camino in Spain (70+ miles) with my new Bilt Labs insoles. They worked great. Absolutely no foot pain and they were about half the price of what I paid for my previous orthotics. I was a bit nervous because I had no time to "break" them in and with my other orthotics it took me about ten days to get comfortable. But with my BiltLabs Orthotics they were totally comfortable from day 1. I was concerned about pain on the ball of my foot since I would be walking 8 to 16 miles per day but had absolutely no pain or blisters the entire ten days of walking. I would highly recommend BiltLabs Insoles!

I will say bilt labs is freaking Awasome to deal with ! Very helpful , answer all dumb questions I had ! Laura is Awasome with Emails , response time is fantastic ! Very caring place and willing to go the extra mile forsure and they do go the extra mile!!!!

The customer service provided by Bilt Labs far exceeded my expectations. I worked in a health related service oriented business for over 40 years and as such my perspective comes from experience. I honestly believe the orthotics provided by Bilt Labs are the best in the industry from a cost, efficiency, and fit and ofcourse service.

My experience with Luara from Bilt Labs was amazing. She was patient and very knowledgeable. I had a hundred questions, and she answered all of them without trying to sell me anything but gave me the information I needed to make my own decision. I walked away feeling 100% confident that my experience with the company will be great, whether I like the product or not, they will do their best to meet my needs.

Laura great at listening and understanding what is needed

I've never had such an attentive customer service experience. There were a few tweaks that needed to be made and Laura was on top of it every step of the way making sure my needs were met to my unique specifications. Thanks Laura and Biltlabs!

The insoles fit perfect I have very little knee pain after wearing them. I'm 65 still work part time and walk an average 29 miles a week. Well worth the money for sure. Laura was great when I needed a copy of the invoice. Thank you

They delivered as expected. They responded to my questions on time, Laura was especially nice.

Laura was great at answering my questions. She was knowledgeable in knowing that I needed a new return label, and she emailed it to me right away.

Laura listened to my concerns without judgement. She was knowledgeable about how best to proceed. She went above and beyond, offering suggestions and guidance to alleviate the issue.

I called in after hours and Laura saw the call history and called me as soon as she got into the office to get my needs taken care. She got me a pair of orthotics in the mail and was very professional and polite.

Great customer service so far! Before I even received my orthotics, Laura reached out to me to answer my inquiries regarding sizing and provided me with every option imaginable. Bilt Labs will work with you to get your sizing right whatever it takes, right down to you mailing them the actual orthotics of the shoes you are wearing, and tailoring them to match... Thanks Laura for letting me know!

Laura provides excellent customer service and follow through!

1. I would like to say your representative Laura is awesome.
2. Ordering and returning my foot mold were really easy.
3. getting notification of every process of my order is great.
4. I can't wait to try on my new inserts made just for me and maybe no more foot pain going forward.

Ordered on 7/18/25
BILT LABS rec'd on 7/28/25
Estimated ship out date 8/26/25 (B-Day)

Bilt Labs, especially Laura, went above and beyond to try and get my orthotics to fit my left foot. I can't explain why we couldn't get it to feel good but they did everything they could. Their customer service was outstanding. My main contact was Laura and she was my advocate. She tried to help me more than anyone from any other company. Thank you!

The insoles are proficient, however after this company acquired urorthodics ans rebranded and I ordered again they offered three pairs after confirming using my foot mold and then too liberties to change the insoles I ordered to a different style then what I ordered. I explained that I wanted the style I ordered and after email back and forth setup to have the desired insoles made, but did not make clear instructions that later clarified finally resulted in then being made and sent however they reduced the number of pairs to 2 from 3 for reason untold to me....thus they get 2 stars for this slight......update: i was co tact by the company that proceeded to admit their errors in processing and came up with a solution that was satisfactory

The company Biltlabs goes beyond the norm to help you with your orthotics needs. Laura was outstanding in all of her efforts, and it was much appreciated!

Laura was so helpful and provided guidance on my reorder of the everyday custom orthotics. She helped me understand the best solution for this version. I’ve ordered the sport/active version multiple times and they’re perfect! Thought I’d try the every day option for some of my casual shoes. Bilt Labs are the best orthotics and way better than any prescribed orthotics I’ve had before! I have very high arches and insteps and these solve my foot challenges.