It seemed a little more difficult than necessary to track the package. Motel also is quick to reach out for me to take a survey for them but curiously quiet about updating shipping information.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I had to exchange my order for a different size. I appreciate that Motel Rocks offers this and makes the process so easy for the customer. I was a little surprised that they charge a fee to make that... Toon meer
Bedrijf heeft geantwoord
Jeans were different size, then they asked me to send them pictures, had to go back and forth and then they gave me instructions on how to measure. Unclear and ineffective Communication, also slow re... Toon meer
Bedrijf heeft geantwoord
Every single clothing item is absolutely beautiful and comfortable too! My package came quite quick and well packaged! I’m already looking forward to order more! Love this place so much!
Bedrijf heeft geantwoord
3,1
Gemiddeld
200 reviews
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Crazy inconsistent sizing
Received two pairs of the same pants and different colors. One was way too big and the other was way too small. Terrible quality assurance in this day and age. Super frustrating and now an annoying return.
4 mei 2026
Antwoord van us.motelrocks.com
Hello, I am very sorry to hear that you have experienced an inconsistency with the sizing of your items - please make sure to reach out to the customer service team with some more details of the issue so that they can help out. I apologise for the inconvenience caused.
Motel x
Genuinely terrible customer service
Genuinely terrible customer service. They sold out of the swimsuit I ordered so they sent me a different one. I’ve been emailing and calling for 2 weeks to fix this and they completely disregard my situation. The swimsuit was supposed to be a birthday gift for my sister. If I’m spending $90 on a swimsuit set, I expect to get the swimsuit I ordered. I’m all for small businesses, but this one really did me dirty.
24 april 2026
Antwoord van us.motelrocks.com
Hi Chloe, I am very sorry to hear that this has happened with your order. I can see that due to an error within the warehouse you were shipped the incorrect item, we have addressed and resolved this with our teams. It looks like you have spoken with our customer service team and they have provided you with a resolution - if you have any further problems please make sure to reach out again. I apologise for any inconvenience caused.
Motel x
Motel x
Fast and easy ordering, downside they don’t last long !
Fast and easy ordering. My niece loves them. Only bummer is they a rip on the backside at the pocket. Third time I had to reorder.
1 mei 2026
Antwoord van us.motelrocks.com
Hi Ashley, thank you for leaving a review. I am glad to hear that your niece has been happy with the item but am very sorry that you have experienced a fault - please make sure to reach out to the customer service team to see if they can help you out!
Motel x
So good delivers so quick and the jeans…
So good delivers so quick and the jeans are sooo cute
1 mei 2026
Antwoord van us.motelrocks.com
Hi Angela, thank you for leaving a review. I am so glad to hear that you have been happy with your jeans and the delivery service provided - I hope to see you shopping with us again!
Motel x
Took so long and don’t even know where…
Took so long and don’t even know where my package is now as it wasn’t delivered and no pickup address available
23 april 2026
Antwoord van us.motelrocks.com
Hi Camila, I am sorry to hear that your delivery too longer than expected. I can confirm that the pick up information will be shown on your Canada Post tracking link, which is available on the DHL tracking page we have provided you with. If you have any problems please just reach out to the customer service team who will be happy to help out. I apologise for any inconvenience caused.
Motel x
Super quick delivery
Super quick delivery. All of my items are perfect and I can't wait to wear everything!!
30 april 2026
Antwoord van us.motelrocks.com
Hi Tabitha, thank you for leaving a review. I am so glad to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
The ease of which I returned what…
The ease of which I returned what didn't fit makes all the difference. My email was answered immediately. I'm excited for my size to he restocked so I can order again. Thank you!
29 april 2026
Antwoord van us.motelrocks.com
Hi Sunny, thank you for leaving a review. I am so pleased to hear that you have been happy with the service provided and I hope to see you shopping with us again!
Motel x
In between sizes but overall nice jeans
I really liked these pants and had been looking for a good white staple jeans for the spring/summer season. However neither of the two sizes I tried on fit right. I may have just got unlucky being in between sizes or if it’s a sizing gap issue. I got the W28xL30 and the pants fit very snug and were flattering but too tight around the pelvic area. I knew it would be uncomfortable if I kept them. I sized up and exchanged for the W30xL30 and the waist band was too big. I could slide out of the pants without unbuttoning them. I think I’m just going to have to find a tailor for them. For reference, 28 petite sizes usually fits me just right (abercrombie and fitch has a similar shape and style for comparison that is perfect). I’m 5’3 and 135lbs also. But aside from that for the quality price was to be expected and the exchange process was really straightforward too.
22 april 2026
Antwoord van us.motelrocks.com
Hi Angelica, thank you for leaving a review. I am sorry to hear that you had experienced an issue with being in between the sizing we have to offer - I am glad that you have ultimately been happy with the quality of the product and the exchange service offered. If you ever need any help with sizing please make sure to reach out to the customer service team who will be happy to answer any questions and provide specific measurements for you!
Motel x
Unfair shipping
I paid extra for express shipping for the package to come several days later and after the event I needed it for. I was provided zero updates or explanation after they delay and feel like I wasted my money for quicker shipping when in reality I was receiving standard shipping.
28 april 2026
Antwoord van us.motelrocks.com
Hi Maddie, I am sorry to hear that you have not been happy with the shipping service provided - I can confirm that you have placed your order with our 3-4 business day service and the tracking shows that the parcel was delivered within this time. If you have any problems please make sure to reach out to the customer service team.
Motel x
Antwoord van us.motelrocks.com
Hello, thank you for leaving us a review. I am so pleased to hear that you have been happy with your jeans and I hope to see you shopping with us again soon!
Motel x
Haven’t heard from any customer service…
Haven’t heard from any customer service people.
28 april 2026
Antwoord van us.motelrocks.com
Hi Hayley, I can confirm that we advise to allow 24-72hrs for a response from our customer service team - they are available Mon-Fri. I apologise for any inconvenience caused and we will make sure a member of the team is in touch with you today.
Motel x
Antwoord van us.motelrocks.com
Hi Natalia, thank you for leaving us a review. I am so pleased to hear that you have been happy with the service provided and hope to see you shopping with us again soon!
Motel x
Antwoord van us.motelrocks.com
Hi Julie, I am sorry to hear that you have not yet received your order - I can see that you are currently speaking with our customer service team regarding this delivery so please make sure to keep in touch so that this can be resolved as soon as possible. I apologise for the inconvenience caused.
Motel x
Antwoord van us.motelrocks.com
Hello, I am sorry to hear that you have not been happy with your experience.
I can see from the tracking information that your parcel is currently at the post office - it does not look like you have reached out to our customer service team so please make sure to email, call or chat if you need any further information as the team will be happy to help!
Motel x
Fast shipping & good quality
Item arrived so quickly and looked just like the image. I'm obsessed!
22 april 2026
Antwoord van us.motelrocks.com
Hi Jazzy, thank you for your review. I am glad to hear that you have been happy with your item and the delivery service provided - I hope to see you shopping with us again!
Motel x
Fast delivery
Fast delivery, cute item. I am usually a size 25 and the size 24 fit fine.
22 april 2026
Antwoord van us.motelrocks.com
Hi Asinda, thank you for leaving a review. I am so pleased to hear that you have been happy with your item and the delivery service provided - I hope to see you shopping with us again!
Motel x
Love your shop
Love your shop and customer service. My dress didn’t work out for me BUT your service and products will keep me returning
21 april 2026
Antwoord van us.motelrocks.com
Hi Ashlee, thank you for leaving us a review. I am so pleased to hear that you have been happy with the customer service provided and this kind feedback will be passed on. I hope to see you shopping with us again soon!
Motel x
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