It seemed a little more difficult than necessary to track the package. Motel also is quick to reach out for me to take a survey for them but curiously quiet about updating shipping information.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I had to exchange my order for a different size. I appreciate that Motel Rocks offers this and makes the process so easy for the customer. I was a little surprised that they charge a fee to make that... Toon meer
Bedrijf heeft geantwoord
Jeans were different size, then they asked me to send them pictures, had to go back and forth and then they gave me instructions on how to measure. Unclear and ineffective Communication, also slow re... Toon meer
Bedrijf heeft geantwoord
Every single clothing item is absolutely beautiful and comfortable too! My package came quite quick and well packaged! I’m already looking forward to order more! Love this place so much!
Bedrijf heeft geantwoord
3,1
Gemiddeld
200 reviews
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i love the quality!
20 mei 2026
Antwoord van us.motelrocks.com
Hi Sori, thank you for your review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again!
Motel x
great overall
My jeans were too big originally. The return was pretty easy and new pair of jeans came perfectly
20 mei 2026
Antwoord van us.motelrocks.com
Hi Adrieane, thank you for leaving a review. I am so pleased to hear that you have been happy with the returns service provided and I hope to see you shopping with us again!
Motel x
I ordered this dress for my high school…
I ordered this dress for my high school graduation. I payed extra for 2-3 day shipping and it didn’t come on time for my graduation. I ordered it on the 19 and it came on the evening of the 23. Very disappointing.
19 mei 2026
Antwoord van us.motelrocks.com
Hi Nili, I am sorry to hear that your parcel did not arrive when expected - please make sure to reach out to the customer service team if you have any delivery issues as they will be able to take a look into this further for you. I apologise for the inconvenience caused.
Motel x
came in quick
came in quick, looks just like the pictures on the website and the quality is extremely comfy. especially for the mesh shirts, i could sleep in them if i wanted to!!
4 mei 2026
Antwoord van us.motelrocks.com
Hi Carley, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
i didn’t get my package and i can’t…
i didn’t get my package and i can’t even track it. i never buy expensive clothes for myself and this was supposed to be a treat to myself and i have no idea where it is
11 mei 2026
Antwoord van us.motelrocks.com
Hi Danica, I am sorry to hear that you are having trouble with your shipment tracking . It looks like the tracking link provided with your order confirmation has recent updates - if you need any further information please make sure to reach out to the customer service team.
Motel x
My shirt showed up with a ripped seam…
My shirt showed up with a ripped seam under one of the armpits and the picture showed a zipper on the back, but the zipper was on the side and didn’t filly unzip.
18 mei 2026
Antwoord van us.motelrocks.com
Hi Lex, I am sorry to hear that this has happened - I can see that you have reached out to the customer service team and someone will be in touch with you as soon as possible to get this resolved. I apologise for the inconvenience caused.
Motel x
My package has no new info after a week…
My package has no new info after a week and a half
18 mei 2026
Antwoord van us.motelrocks.com
Hello, I am sorry to hear that you have not yet received your parcel - it looks like there has been a tracking update within the last few days. Please reach out to the customer service team so that they can provide you with any further information you need!
Motel x
My package is nowhere to be found…
My package is nowhere to be found…. Not in my front door and not in my mailbox. Please get back to me
18 mei 2026
Antwoord van us.motelrocks.com
Hi Paige, I am sorry to hear that you have not been able to locate your parcel - I can see that you have reached out to the customer service team and they will take a look into this further for you as soon as possible. I apologise for any inconvenience caused.
Motel x
Wrong item
Sent me the wrong item and now I have to return it, and the item I originally wanted is now out of stock.
15 mei 2026
Antwoord van us.motelrocks.com
Hi Lee, I am very sorry to hear that you had received the incorrect item and that this has now sold out - we will be reviewing this with our warehouse and I apologise for the inconvenience that this has caused.
Motel x
Quality of the product was very good &…
Quality of the product was very good & it came in a timely fashion!
15 mei 2026
Antwoord van us.motelrocks.com
Hi Mary, thank you for your review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
return/exchange
jeans were so well made sizing is so accurate and has such a great range, also my return/exchange was made so easy!!
8 mei 2026
Antwoord van us.motelrocks.com
Hi Adele, thank you for your review. I am glad to hear that you have been happy with your order and the returns service provided - I hope to see you shopping with us again!
Motel x
I didn’t receive my package even though…
I didn’t receive my package even though it says delivered!
13 mei 2026
Antwoord van us.motelrocks.com
Hi Amulya, I am sorry to hear that you have not received your parcel - please make sure to reach out to the customer service team so that they can help you out. I apologise for the inconvenience caused.
Motel x
Antwoord van us.motelrocks.com
Hi Alex, I am very sorry to hear that you have not received your order - I can see that you are currently in touch with the customer service team regarding this issue, please make sure to keep in touch so that they can get this resolved as soon as possible for you. I apologise for any inconvenience caused.
Motel x
Loved the clothes
Loved the clothes, happy to see that it shipped in my mailing box. Will buy again!
6 mei 2026
Antwoord van us.motelrocks.com
Hi Simone, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again soon!
Motel x
SHEIN QUALITY
SHEIN QUALITY. Makes sense because everything is from china but genuinely some of the worst quality pieces i've ever felt. Overpriced SHIT
11 mei 2026
Antwoord van us.motelrocks.com
Hi Zoe, I am very sorry to hear that you have not been happy with your order and your feedback will be passed on to the relevant team. I apologise for any inconvenience caused.
Motel x
runs way too big
I bought two pairs of pants in my usual size and after referring to the size chart, and they were SO big and long! My initial thought was maybe they sent the wrong size. Sizing was also very inconsistent between the two styles.
11 mei 2026
Antwoord van us.motelrocks.com
Hi Anna, I am sorry to hear that you have experienced an inconsistency with the sizing of your items - please make sure to reach out to the customer service team with some further details of the issue so that they can help you out. I apologise for any inconvenience caused.
Motel x
sizing
sizing is different then regular places, but if you know your size then their jeans fit great!!
11 mei 2026
Antwoord van us.motelrocks.com
Hello, thank you for your review. I am glad to hear that you have found your fit in the jeans and hope to see you shopping with us again!
Motel x
I always buy the same pants in the same…
I always buy the same pants in the same style, not sure if it’s the material or what but my most recent purchase didn’t fit me. Very wide and long. I always get the same size. I had to alter them myself.
11 mei 2026
Antwoord van us.motelrocks.com
Hi Bianca, I am very sorry to hear that your most recent item did not fit as expected - please make sure to always reach out to the customer service team if you experience an issue like this so that they can help out. I apologise for the inconvenience caused.
Motel x
great fit fast shipping and delivery
4 mei 2026
Antwoord van us.motelrocks.com
Hi Ethel-Jana, thank you for leaving us a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
The color of the jeans shown in the…
The color of the jeans shown in the picture looks nothing like in person. They look like completely different jeans
4 mei 2026
Antwoord van us.motelrocks.com
Hi Jennie, I am very sorry to hear that you have not been happy with your jeans - please make sure to reach out to the customer service team with the details of the issue so that they can help you out. I apologise for the inconvenience caused.
Motel x
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