Vacuumdoctor Reviews 

Extremely professional handling of my enquiry regarding a Shark vacuum cleaner. The problem was fixed in under half an hour. Thank you, Darren.

Although I was happy with the servicing of 2 Shark vacuum cleaners and the price I was less than impressed when we went to clean the filters. In both cleaners the filter sponges and housings had not been replaced. Despite numerous text messages, phone calls and telephone conversations nothing has been done to rectify this over the last 2 weeks. A shame really as I have a good review after the initial servicing. Very disappointing, very unprofessional.

The service that I received from the Vacuum Doctor was unprofessional, rude, aggressive and I WOULD NOT recommend the company. I was charged £20 but my cleaner was not even looked at. Some screws had been removed and, when the cleaner was returned, these same screws had not been replaced! The screws that were in the cleaner, were still in the same places! I had to make several journeys to get my cleaner due to their mistakes and carelessness (wrong part being put on my cleaner and missing parts). They were rude and aggressive on the phone (several times they said they would phone me and never did) and rudely told me that "I would be able to get a new cleaner anyway". I have been left with a broken cleaner which has missing parts and have paid £20 for nothing. When I emailed to complain and ask for a refund, I have had no response! Very poor service!

I tried to contact this company twice, they didn't bother to respond at all.
I was completely ignored, so I went elsewhere.

Seems like this company is picky about what customers they want.

I'd advise potential customers to look elsewhere for a company that actually wants their business.

Just spoken to Darren and he was brilliant at giving me good advice regards my damaged Dyson handle replacement part. Thank you so much.

First class service
Darren solved a problem instantly would definitely recommend.

The servicing of 2 x SEBO Vaciuum cleaners happened while i went off for a coffee and they have come back better than ever .

Darren gave me expert advice over the phone and helped me fix my Shark handheld hoover.

I was contemplating get it a new one but a quick 5 minute call with Darren saved me time and £££.

Much appreciated

Darren provided very useful advice to help with my Henry

Thank you so much for your fantastic assistance. You could quite easily ripped us off but instead you provided free advice, and pointed us in the right direction as to how to contact shark directly regarding our 5 year warranty. Shark actually sent us a new vacuum within 24 hours. Thank you vacuum doctor .

Fantastic advice provided (for free) by Vacuum Doctor on the phone. Was told that my 4yo machine should hold a 5 year warranty from Shark, who are obliged to replace anything faulty. Contacted them and demonstrated the issue with the on/off button via video call - also brilliant customer service. Shark are sending me a £75 replacement handheld part for free. I would not have considered this route without such excellent insight from the Vacuum Doctor. Thank you Doc.

Made an enquiry to fix the stand on our Shark. Kindly pointed us in the right direction for a free part. Super helpful and absolutely correct. Cheers mate

My iRobot Roomba and charging station were sent to Vacuumdoctor. The repair needed was in the charging station, which was done quickly even though it was over the Christmas period. Communication is great and now it’s like I have a new roomba. I’d definitely recommend vaccuumdoctor.co.uk, as I would prefer not to need you in future, but, I’m reassured that if I do need you in future I will be able to easily speak to you, discuss options and get a resolution. Thanks for doing what you do it’s made a big difference in knowing where my roomba was going, whereas if I’d gone through iRobot there’s no information and no communication other than send and receive. Brilliant! 🤩