How quickly item arrived and sending missing parts (cover caps) afterwards…superb customer service that way! Hard to get in touch over the phone…would be ideal if obvious contact number was available... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
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Lees wat reviewers zeggen
Was a bit dubious to order at 1st as was cheaper than everyone else checked them out and all good,glad i ordered it was seamless from start to finish.ordered a rhino carrier as had them before they a... Toon meer
I wasn't sure if the system I wanted worked with my van. I filled in the form online and Chris contacted me very quickly and cleared everything up straight away. He was really good at communicating an... Toon meer
I was a bit apprehensive using a company that I’d not heard of before. But after buying a Rhino rack from them recently would definitely recommend and personally use again. The updates etc were great.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
vanroofrack.co.uk is an online e-commerce retailer of leading brands of van roof racks, ladder lifters, and pipe carriers. We also sell associated accessories to help you organise your tools and provide vehicle security.
Contactgegevens
Verenigd Koninkrijk
- sales@vanroofrack.co.uk
- vanroofrack.co.uk
4,8
Uitstekend
479 reviews
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Faultless service and after sales
Faultless service and after sales. It’s not always about trying to save that last few pence!
13 juni 2025
Antwoord van Vanroofrack.co.uk
That's fantastic to hear! We're thrilled you experienced faultless service and after-sales support. You're absolutely right, focusing on quality and reliable service over just the lowest price really pays off. Thanks for sharing your valuable feedback!
Pictures on website are incorrect and…
Pictures on website are incorrect and roof bars don’t come with locks, If I had the time I’d be speaking to trading standards about false advertisement.
17 juni 2025
Antwoord van Vanroofrack.co.uk
We're really sorry to hear about your experience with the product images and the confusion over the locks. We completely understand how frustrating it can be when an image doesn't quite match expectations.
While our product descriptions do mention that locks are an optional additional purchase, we understand that specific secondary images might cause confusion if they don't perfectly represent the base product. In this case the secondary product image showed an optional upgrade which the main product image did not show.
This point of confusion is limited to newly listed Rhino Black KammBar roof bars. We will be looking to address this over the coming days.
Great product
Great product, very reasonably priced,with next buisness day delivery thrown in,a pleasure to deal with 👌👍
15 juni 2025
Antwoord van Vanroofrack.co.uk
Thanks for the great feedback. Glad the product's solid, the price was right, and we got it to your van next-day. Cheers for the business!
Excellent van roof rack, excellent service
I purchased a Van Guard roof rack for my L2H2 Citroen Relay. It was a good price and it arrived within just a few days. Great service from Van Roof Racks.
The rack is excellent quality, the instructions were reasonably good and I managed to follow them ok.
It took a between 3 or 4 hours to assemble and amount onto the van but was straight forward enough and I managed it single handedly.
12 juni 2025
Antwoord van Vanroofrack.co.uk
Cheers for the detailed feedback! Glad to hear the Van Guard rack for your L2H2 Relay was a good price and got to you quick. It's great to know the quality is excellent and you found the assembly straightforward, even doing it solo. Appreciate you choosing Van Roof Rack!
Belting service
Belting service. Fast, efficient and very helpful in email when I had to change the quantity of the order . Even though me a free one 😊 thank you . Can’t recommend enough 😊
13 juni 2025
Review zonder uitnodiging
Antwoord van Vanroofrack.co.uk
That's awesome to hear! We're thrilled you got top service that was fast and efficient, and that we could sort out your order change quickly via email. Enjoy the freebie – we really appreciate the recommendation!
Good price and delivery
Good price and delivery. I made a mistake on my order for one of our roof racks and after a couple of emails they sorted it out for me.
Excellent Company.
15 mei 2025
Review zonder uitnodiging
Antwoord van Vanroofrack.co.uk
Glad we could help! It's great to hear you found our price and delivery good, and that we could get your order sorted out quickly via email.
Great Customer Service
Very helpful customer service to get the right roof rack for the van, followed by a speedy delivery . Thanks
18 mei 2025
Antwoord van Vanroofrack.co.uk
Glad we could help you find the right roof rack for your van and get it to you so quickly. Thanks for the shout-out!
Fantastic.
Fast response to ordering the correct parts for my van. Very helpful. Quick delivery. great price. Would definitely check this company out first to get any accessories for my van in future.
11 mei 2025
Antwoord van Vanroofrack.co.uk
Fantastic to hear we got you sorted quickly with the right parts for your van! We're glad you found us helpful, the delivery fast, and the price great. We appreciate you saying you'll check us first for future accessories!
Good communication …
Good communication when I asked a question about the product I purchased. Delivery time was also excellent.
25 april 2025
Communication does not exist
Wanted to return a towstep because I had ordered the wrong version of electrics (the website was not clear) which anyone is entitled to do under the Consumer Contracts Act for online purchases if the return is requested within 14 days of ordering. Emailed Van Roofracks who replied sale is complete. Emailed again, no reply, tried to contact using contact form, ignored. Checked address of company, it appears to be an office at best, no signage and no real contact details. Will now take steps to recover the cost of the towstep using the Consumer Credit Act, if the owner of the company wants to get in touch with me they are free to do so, but based on my experience so far they won't.
Really annoying company, this could have been settled quickly and amicably but this company's policy appears to be to ignore customers and hope they go away.
27 maart 2025
Review zonder uitnodiging
Antwoord van Vanroofrack.co.uk
Apologies that it took us over 24 hours to respond to you. We can appreciate that this can be frustrating and is not good enough on our part. We have now responded to you with details on returning your product.
really helpfull team
really helpfull team, alowing me to order the correct items for my vehicle.
11 maart 2025
Great product easy to fit
9 maart 2025
Easy to order and delivered next day/…
Easy to order and delivered next day/ Item fitted perfectly
6 maart 2025
good quality product.
8 februari 2025
Antwoord van Vanroofrack.co.uk
Thank you for your feedback! We're committed to providing high-quality products, so we're thrilled to hear you're pleased with yours.
Fast polite service
8 februari 2025
Antwoord van Vanroofrack.co.uk
Thank you for your feedback! We'll be sure to share your compliments with our team, who strive to provide fast and polite service to all our customers.
Excellent Product a delight to fit…
Excellent Product a delight to fit highly recommended and my second one I've bought for new van .
15 februari 2025
Antwoord van Vanroofrack.co.uk
Thanks for the fantastic review! We're so glad you're happy with your second purchase. We hope you enjoy it in your new van!
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