How quickly item arrived and sending missing parts (cover caps) afterwards…superb customer service that way! Hard to get in touch over the phone…would be ideal if obvious contact number was available... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Was a bit dubious to order at 1st as was cheaper than everyone else checked them out and all good,glad i ordered it was seamless from start to finish.ordered a rhino carrier as had them before they a... Toon meer
I wasn't sure if the system I wanted worked with my van. I filled in the form online and Chris contacted me very quickly and cleared everything up straight away. He was really good at communicating an... Toon meer
I was a bit apprehensive using a company that I’d not heard of before. But after buying a Rhino rack from them recently would definitely recommend and personally use again. The updates etc were great.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
vanroofrack.co.uk is an online e-commerce retailer of leading brands of van roof racks, ladder lifters, and pipe carriers. We also sell associated accessories to help you organise your tools and provide vehicle security.
Contactgegevens
Verenigd Koninkrijk
- sales@vanroofrack.co.uk
- vanroofrack.co.uk
4,8
Uitstekend
479 reviews
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Antwoord van Vanroofrack.co.uk
Thank you for your positive feedback! We're glad to hear that you were satisfied with our service and turnaround time. Please let us know if you have any other questions or requests.
Peugeot Rifter roof racks.
Very helpful company, emailed for advice on the fitting of Partner van roof racks , on to a Rifter. Got back to me straight away. Ordered And arrived next day, nice quality , easy to fit, no problems at all . Can highly recommend this company , thanks CW.
9 augustus 2024
Antwoord van Vanroofrack.co.uk
We're thrilled that our team was able to provide you with helpful advice for fitting your roof bars. We're also delighted that you found the product to be of high quality and easy to install. Thank you for your kind words and for recommending us!
Struggled to put one element together…
Struggled to put one element together and was not as easy shown in the video
13 augustus 2024
Antwoord van Vanroofrack.co.uk
Hello, thanks for taking the time to leave this review. If you could contact us directly and let us know which part of the fit you struggled with we'll contact the Manufacturer and pass on your issues!
Antwoord van Vanroofrack.co.uk
That's great to hear! We're glad you're happy with your product and how it fits. Customer satisfaction is our top priority.
Antwoord van Vanroofrack.co.uk
That's great to hear! We're glad you found the product easy to install and sturdy. That's exactly what we aim for. Enjoy your new product!
Antwoord van Vanroofrack.co.uk
That's fantastic to hear! We're thrilled you gave us a 5-star rating and loved your product and fast delivery. Your satisfaction is our top priority!
Absolutely quality from ordering to delivery well recommended
Easy to order and very fast and efficient on delivery
26 juli 2024
Antwoord van Vanroofrack.co.uk
Fantastic! We're thrilled to hear that your experience from ordering to delivery was top-notch. It's great to know our customers appreciate our easy ordering process and efficient delivery service. Thank you for your kind words!
Antwoord van Vanroofrack.co.uk
That's fantastic to hear! We're thrilled you're happy with both the product and our delivery speed. Your satisfaction is our top priority.
Antwoord van Vanroofrack.co.uk
Perfect! We're glad to hear your order arrived quickly and that you're impressed with the quality. Thanks for letting us know!
Antwoord van Vanroofrack.co.uk
That's fantastic to hear! We're thrilled that you found the best price and enjoyed our speedy delivery. We appreciate your business!
Antwoord van Vanroofrack.co.uk
Reviews like this let us know we're on the right track with providing a smooth ordering and delivery experience. Thanks for letting us know!
Antwoord van Vanroofrack.co.uk
That's fantastic to hear! We appreciate you letting us know you're happy with your purchase.
Exellent. Speedy delivery
24 juni 2024
Antwoord van Vanroofrack.co.uk
Great to hear! We appreciate you letting us know about the speedy delivery.
Antwoord van Vanroofrack.co.uk
That's fantastic to hear! This review confirms the high quality and user-friendly installation process of our roof racks. We're thrilled you're happy with your purchase!
You can trust this company
I was a bit apprehensive using a company that I’d not heard of before. But after buying a Rhino rack from them recently would definitely recommend and personally use again. The updates etc were great. Also received the rack extremely quick. Which was appreciated. 10/10 service. You can trust them with your order.
1 juli 2024
Antwoord van Vanroofrack.co.uk
Thanks for the positive review! We appreciate your trust and are happy to hear you received your Rhino rack quickly with great communication. We strive to provide excellent service and look forward to serving you again in the future.
Antwoord van Vanroofrack.co.uk
Thanks for the review! We appreciate you recognizing our fast service. We're always happy to get you the products you need quickly.
Next day delivery not guaranteed, even when in stock
Ordered over the phone, for next day delivery. Even though this was shown with courier to arrive next day between 8am-6pm item never arrived. When i contacted customer services, was not very helpful when i initially asked for a refund and was told next day delivery isn’t always guaranteed? They where very rude on the phone and even put the phone down on me when i asked to speak to the manager.. in the end after a number of emails to customer services i managed to get a refund. Overall my refund was then processed within 2 working days, but with the added stress of having to phone & email to stress my customer rights for a refund before it was eventually issued. Buyer be aware that next day delivery when needed, will not be guaranteed and poor customer service from the service provider when contacting by phone.
*Update to your response of review:
Thank you for your update and investigating. Yes the exchange of words was fuelled as The attitude of the customer services assistant, was very unprofessional, and would not allow me to have/process a refund, over the phone/during our phone conversation, when i clearly requested to want a refund… thus causing more stress during the phone conversation, and when trying to call your customer services back, after the phone was put down on me, for asking for a manager/more help. The phone just went to answering machine, even though the office was still open to receive calls. It was the day after and a number of emails to request a refund and my consumer rights. That eventually a refund was then processed. This item was already in stock at your Salford depot, which i could and would of collected, but was advised it would be easier just to have it delivered (next day) which i choose. Only for the item to be dispatched, from the Essex supplier, and with the courier down for delivery saying it will be delivered that day, i spent the full day waiting in for nothing. Only to then have your assistant tell me next day is not guaranteed. But would not process a refund when i requested when the item did not turn up on time. The process should never have been such a hassle, wasting a day in with no delivery and then to have no help from your assistant on the phone. Hence one star and having to go elsewhere for the item to guarantee it would be delivered on time and who was nice & helpful during the whole process.
24 juni 2024
Antwoord van Vanroofrack.co.uk
Thank you for taking the time to leave a review. We sincerely apologize for the inconvenience caused by the missed next-day delivery and the initial experience you had with our customer service team.
We understand your frustration and want to assure you that next-day delivery is a priority service we offer, but unfortunately, unforeseen circumstances can sometimes lead to delays. We are always working to improve our service and minimize these occurrences.
We're glad to hear that your refund was processed the next day and you receieved the full refund within two working days. However, we deeply regret that you were initially met with resistance and rudeness from our customer service team. This absolutely does not reflect the high standards we set for ourselves. We will be investigating this incident thoroughly to ensure it doesn't happen again.
Update :
We've investigated internally and understand that during the initial call, there was an exchange of harsh language. While we emphasize the importance of respectful communication on both sides, we also recognize that our customer service representative could have further de-escalated the situation and potentially transferred you to a supervisor.
We will use this incident as a training opportunity to ensure our team is equipped to effectively handle difficult conversations while maintaining professionalism.
To conclude, we remain committed to providing excellent customer service and appreciate your feedback in helping us achieve that goal.
Update :
Thank you for your additional comments. We need to clarify that your comments refer to a period inside the next-day delivery period. The end of the next-day delivery service coincides with our office closing time. This is why you would not have been able to request a refund until the next day. A refund was processed the next day as agreed.
Apologies again for the inconvenience that this has caused.
Quick delivery and as described 👍🏻
13 juni 2024
Antwoord van Vanroofrack.co.uk
Perfect! We're glad to hear your order arrived quickly and exactly as described. Thanks for letting us know!
Antwoord van Vanroofrack.co.uk
That's fantastic to hear we offered the best price and super quick delivery on your recent order. We appreciate your business!
Van roof bars
Although I haven't fitted them to the van yet, the price and delivery was great, everything arrived safely no damage, would buy again in the future if needed thanks
16 juni 2024
Antwoord van Vanroofrack.co.uk
Sounds like a great start! We appreciate you trusting us with your order and happy to hear everything arrived safely and quickly. We're here for you if you need any assistance installing them in the future!
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