Customer service (Emma) was fantastic! Issue with my initial order, asked for cancellation and refund email sent promptly. Placed a new order, emailed with required info in which Emma replie... Toon meer
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Lees wat reviewers zeggen
This is the second time im ordering and I couldn't be more impressed. The fast free delivery is insane and I claimed a free Lost Mary from my previous order, sent an email to claim it in my next order... Toon meer
Had an issue with some pods I bought leaking. Emailed and got a response straight away. I was given advise to try a different ohm, replacement pack sent out free of charge. Very helpful, polite a... Toon meer
Just bought 4 complete vape sets with 2 pods in each, on sale. Absolute bargain! Delivered on time, great customer service and I could not recommend this company higher. They answer any questions srr... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Vaping, kept simple. Please leave reviews if you have had a positive experience with vape.co.uk. If we haven't got it right this time, let us know how we can improve!
Contactgegevens
Firdale Tews End Lane, NN127NQ, Paulerspury, Verenigd Koninkrijk
- helpers@vape.co.uk
- vape.co.uk
4,9
Uitstekend
704 reviews
Heeft nog niet op negatieve reviews gereageerd
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Got 2 elf bars for £2.50 on sale which…
Got 2 elf bars for £2.50 on sale which was a very good price and deal I love the flavours too. And a hyola ultra in flavours tropical fruit and kiwi passion and they are amazing for £10.99. I am most definitely ordering from here again.
23 augustus 2025
Review zonder uitnodiging
Antwoord van Vape.co.uk
Hi Isla!
Thank you so much for taking the time to leave this review.
We are so pleased you are happy with your vapes!
Hope to see you again soon :)
All the best,
The Vape.co.uk Helpers Team
Antwoord van Vape.co.uk
Hi Lorraine!
Thank you so much for taking the time to leave this review.
We are so pleased you are happy with our service!
Hope to see you again soon :)
All the best,
The Vape.co.uk Helpers Team
Amazing and a forever customer
I’ve ordered four times (with my fifth on the way) and this store has been flawless every time. You can order as late as 7 PM for next-day delivery, even on a Sunday, with Royal Mail tracking – a huge improvement over other places I’ve used that cut off at 4 PM and NOT deliver on Sundays.
What truly sets them apart is their customer service. There’s a small chat box right on the website, and within 60 seconds, I’m speaking to a real person. This chat feature, accompanied by such an amazing team, is honestly easier than making a phone call. As someone who is disabled and relies on text-to-speech, this is a complete game changer. It’s accessible, efficient, and incredibly reassuring — I’m now a forever loyal customer.
I’ve spoken to customer service every single time I’ve ordered, and they’ve been consistently fantastic. They help you compare products, advise on strengths, and answer questions clearly and quickly. The team is kind, knowledgeable, and genuinely go above and beyond – they’re a real credit to the company.
I don’t usually leave reviews, but this store truly deserves it. With is vast range of everything really and Fast, friendly, reliable, and genuinely supportive – I won’t shop anywhere else.
5 augustus 2025
Review zonder uitnodiging
Antwoord van Vape.co.uk
Hi Danielle!
Thank you so much for taking the time to leave this review.
We are so pleased you are happy with our service and we do really appreciate the time you've taken to leave this lovely review, I have passed this onto the team also as we always appreciate hearing how happy our customers are with the service we have provided!
Hope to see you again soon :)
All the best,
The Vape.co.uk Helpers Team
Quick delivery
Quick delivery, decent prices, but think I chose the worst flavours available.
25 juli 2025
Antwoord van Vape.co.uk
Hi Christine!
Thank you so much for taking the time to leave this review.
We are so pleased you are happy with our service but I am sorry to hear you weren't happy with the flavours you chose, please feel free to contact us when you place your next order and we can let you know our most popular flavours :)
Hope to see you again soon :)
All the best,
The Vape.co.uk Helpers Team
Antwoord van Vape.co.uk
Hi Fiona!
Thank you so much for taking the time to leave this review.
We are so pleased you are happy with our products!
Hope to see you again soon :)
All the best,
The Vape.co.uk Helpers Team
Antwoord van Vape.co.uk
Hi Meeeeee!
Thank you so much for taking the time to leave this review.
We are so pleased you are happy with our service!
Hope to see you again soon :)
All the best,
The Vape.co.uk Helpers Team
Great customer service
I recently ordered some replacement pods for my vape pen. They delivered the next day. Unfortunately my parcel was stolen. I spoke to Rob who said "!no problem, we will make enquiries with Royal Mail, meanwhile we will send your order again". I was overwhelmed.
31 juli 2025
Review zonder uitnodiging
Antwoord van Vape.co.uk
Hi Lynda!
Thank you so much for taking the time to leave this review.
I am so sorry to hear that your order was stolen but so pleased our team managed to get this rectified for you, our top priority is making sure our customers are happy so we always do what we can to ensure they are :)
Hope to see you again soon :)
All the best,
The Vape.co.uk Helpers Team
My go to company
This company is my go to site for all my vaping needs. Never had a problem, always quickly dispatched.
18 juli 2025
Review zonder uitnodiging
Antwoord van Vape.co.uk
Hi Miss Flowers!
Thank you so much for taking the time to leave this review.
We are so pleased you are happy with our products and service!
Hope to see you again soon :)
All the best,
The Vape.co.uk Helpers Team
Just received my 2nd order and as…
Just received my 2nd order and as expected everything went perfect.This is my go to site for my vapes.Flavours are always in stock and the next day FREE delivery is excellent. Thank you for a great service
29 juli 2025
Review zonder uitnodiging
Antwoord van Vape.co.uk
Hi Andrea!
Thank you so much for taking the time to leave this review.
We are so pleased you are happy with our service and products, you are very welcome!
Hope to see you again soon :)
All the best,
The Vape.co.uk Helpers Team
Always amazing and makes you feel so…
Always amazing and makes you feel so welcome
24 juli 2025
Review zonder uitnodiging
Antwoord van Vape.co.uk
Hi Bluseph!
Thank you so much for taking the time to leave this review.
We are so pleased you are happy with our service!
Hope to see you again soon :)
All the best,
The Vape.co.uk Helpers Team
Excellent, fast customer service
Honestly one of the best customer service in Retail in the UK at the moment
22 juli 2025
Review zonder uitnodiging
Antwoord van Vape.co.uk
Hi Sarah!
Thank you so much for taking the time to leave this review.
We are so pleased you are happy with our service, it really does mean alot to us that our customers are happy!
Hope to see you again soon :)
All the best,
The Vape.co.uk Helpers Team
Antwoord van Vape.co.uk
Hi Fiona!
Thank you so much for taking the time to leave this review.
We are so pleased you are happy with our service, that's exactly what online shopping should be, drama free!
Hope to see you again soon :)
All the best,
The Vape.co.uk Helpers Team
Always deliver on time and fantastic…
Always deliver on time and fantastic customer service
24 juni 2025
Antwoord van Vape.co.uk
Hi Jenny!
Thank you so much for taking the time to leave this review.
We are so pleased you are happy with our service!
Hope to see you again soon :)
All the best,
The Vape.co.uk Helpers Team
excellent site i will be using again !
5 juli 2025
Review zonder uitnodiging
Antwoord van Vape.co.uk
Hi Trevor!
Thank you so much for taking the time to leave this review.
We are so pleased you are happy with your vapes!
We look forward to seeing you again soon :)
All the best,
The Vape.co.uk Helpers Team
Antwoord van Vape.co.uk
Hi Justin!
Thank you so much for taking the time to leave this review.
We are so pleased you are happy with our service!
Hope to see you again soon :)
All the best,
The Vape.co.uk Helpers Team
Consistently Great
Reliable, fast and well packaged deliveries. Great prices compared to the high street and always has bundle deals for those that want to stock up. The little chocolate I get with every order is just a wonderful touch. Certainly sweetens the deal!
5 juli 2025
Review zonder uitnodiging
Antwoord van Vape.co.uk
Hi Simon!
Thank you so much for taking the time to leave this review.
We are so pleased you are happy with our service, our chocolate is a big hit so its great to have another happy customer!
Hope to see you again soon :)
All the best,
The Vape.co.uk Helpers Team
Quick & Helpful
Helpful live chat when I struggled through payment screen crashing.
Products were delivered very quickly and all correct. Competitive prices and free delivery.
Thank you. I am very happy with the service provided and products received.
20 juni 2025
Review zonder uitnodiging
Antwoord van Vape.co.uk
Hi Sarah!
Thank you so much for taking the time to leave this review.
We are so pleased you are happy with our service and products!
Hope to see you again soon :)
All the best,
The Vape.co.uk Helpers Team
First class service
This company are quick to deliver and any problems are swiftly dealt with and sorted straight away. This will be my go to vape shop online from now on . First class service
27 juni 2025
Review zonder uitnodiging
Antwoord van Vape.co.uk
Hi Allison!
Thank you so much for taking the time to leave this review.
We are so pleased you are happy with our service and we look forward to dispatching your future orders! :)
Hope to see you again soon :)
All the best,
The Vape.co.uk Helpers Team
Great
Can't fault this company , order 1day arrives next day good deals and prices
25 juni 2025
Review zonder uitnodiging
Antwoord van Vape.co.uk
Hi Lyn!
Thank you so much for taking the time to leave this review.
We are so pleased you are happy with our service!
Hope to see you again soon :)
All the best,
The Vape.co.uk Helpers Team
Reliable and excellent customer service
I’ve made many orders with Vape.co.uk, since I’ve switched from smoking to vaping. What made me go with this site is the amount of info about every product, and if you need help a human is on chat straight away!
One of my last orders had a hiccup and they sorted it out and went above what’s expected from the customer service they could’ve done.
They sent a replacement out, with some extra items and 2 free little chocolates - makes you feel appreciated as a customer. One of my pet hates is companies that take customers for granted, and I didn’t get this vibe at all.
Would like to shoutout Eva for dealing with this in such a friendly and professional way.
It keeps my custom with this site.
Thank you
Hayley
24 juni 2025
Review zonder uitnodiging
Antwoord van Vape.co.uk
Hi Hayley!
Thank you so much for taking the time to leave this review.
We are so pleased you are happy with our service, our top priority is making sure our customers are happy!
Hope to see you again soon :)
All the best,
The Vape.co.uk Helpers Team
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