VendulaLondon Reviews 

So this company ships for free to USA and charges
Shipping () £45.00 for Canada? Dissapointing.

This company makes the most beautiful vegan bags and they're made by women so it's all good! I've had two bags from them now - a gorgeous little handbag I took to a wedding and got so many compliments on - and a larger bag that I'm going to use for work.

The themes are so fun, colourful and joyful! The craftswomenship is excellent, such good quality, and the details are incredible! So much to look at!

Communication is excellent too, when I ordered my second bag the address field autocompleted incorrectly. I tracked it (it was with Royal Mail) and it had arrived at my local sorting office but then gone missing / been returned to Vendula so Vendula sent me another one very quickly. (Thank you for that).

I've just ordered a backpack from the 2026 autumn range and can't wait for autumn to come so I can use it!

I wanted to add photos too as the bags arrive in a box with Vendula tape on it and then you open the box to find lots of pink tissue papaer and your bag in a lovely pink Vendula present bag (which I use at the gym!) - it makes it such a lovely experience, like opening a present!

Thank you to all the wonderful people at Vendula for coming up with such cool bag and accessory ideas!! :) The next time I'm in London I'm definitely coming to the shop!!

(I wanted to add photos but couldn't see how...)

Piękna torebka, dobrze wykonana. Szybka wysyłka i wszystkie powiadomienia na czas. Zamawiałam w poniedziałek, a czwartek kurier dostarczył do mnie do Polski. Polecam serdecznie

Depuis 2019 je collectionne certains modèles précis. Depuis cette époque-là, les prix ont DOUBLÉ et sont devenus vraiment excessifs.

Du "cuir vegan", voilà le 1er argument commercial. Formule accrocheuse, mais qui désigne du PLASTIQUE ... donc toxique pour la nature et pour les animaux qui y vivent : on ne les tue pas pour leur cuir, mais en polluant leur environnement. - Quant au 2nd argument commercial : "hand made"... - in China.

Des déceptions au niveau des FORMATS : la plupart des modèles de sacs (sac à main "Grace", sac "shopper") sont peu pratiques : trop petits, trop rigides, de contenance très réduite... Les porte-monnaie à clip ou à zip sont utilisables, mais en revanche les portefeuilles ne peuvent pas être remplis (on peut y mettre quelques cartes, mais il n'y a pas de place pour la monnaie).

Plusieurs déceptions au niveau de la QUALITÉ de la matière de base (le fameux plastique rebaptisé "cuir vegan") : certains modèles de couleur irisée ou pailletée se détériorent très vite en s'écaillant (la matière finit en miettes) ou en se décolorant. J'ai aussi l'exemple de trousses de toilette avec des motifs sur fond de plastique transparent : cette matière est bizarrement et très vite devenue blanche et trouble : impossible à récupérer.

La marque VENDULA se caractérise par ses décors inventifs, truffés de petits détails brodés ou collés, appréciés des amateurs de miniaturisme : vitrines de boutiques, façades de rue ou scènes de genre (série Shakespeare) dans l'esprit des maisons de poupées (détails mobiles : enseignes, portes qui s'ouvrent), toujours animées de chats, animal-mascotte de la marque (mais aussi des chiens, des souris...)
Les décors sont devenus beaucoup plus détaillés au fil des années ; toutefois cela justifie-t-il des prix de vente aussi élevés ? Le modèle de sac le moins cher est à 96€ en 2026.

VENDULA produit surtout pour une clientèle de collectionneurs : certaines pièces disparaissent très vite pour chacune des 2 collections annuelles (printemps-été et automne hiver) ; certains acheteurs font de la spéculation à la revente : ainsi les pièces rares doublent ou triplent de prix sur le marché de l'occasion.

Ho almeno tre borse Vendula, tutte bellissime...ma, appunto, c'è un enorme MA: la loro durata è estremamente limitata e, visto il prezzo, il gioco quasi non vale la candela. Le borse iniziano irrimediabilmente a spellarsi dopo qualche utilizzo e, se pure tenute maniacalmente nel loro sacchettino, questo non basta a preservarle dall'inevitabile declino. Una in particolare delle tre, nera con delle bellissime borchie dorate a forma di testa di micino, sono riuscita a indossarla solo per 3/4 occasioni prima che iniziasse a spellarsi. Che gran peccato!

Excellent quality item at a great price. Fast delivery. Item well received as a gift
I Will use Vendula again in the future.

Borse bellissime, per carità, ma il costo non è giustificato vista la pessima qualità. Questa pelle “vegana” è praticamente un similpelle scadente, che si spella e perde colore solo guardandole. Le ricomprerei solo in sconto almeno del 50.

Soddisfattissima sia del prodotto che del customer care.
Ho ordinato una borsa in limited edition e mi è arrivata in una manciata di giorni - peccato che fosse leggermente graffiata in un dettaglio (cosa su cui avrei potuto anche soprassedere perché era una cosa visibile in controluce perlopiù) e senza tracolla (problema più grande perché senza manico).
Ho immediatamente scritto all'assistenza e con rara celerità Bon ha avviato la spedizione di un pacco sostitutivo, senza nemmeno pretendere il reso di quella fallata.

Il secondo pacco è arrivato con altrettanta velocità e stavolta tutto perfetto!
Ora mi ritrovo una borsa "da battaglia" che posso usare in totale libertà senza paura di rovinarla, e una nuova che quasi quasi metto in una vetrina a fare bella mostra di sé.

Customer care da 10 e lode, fossero tutti così.
Sicuramente comprerò di nuovo.

I love these bags. Soo very different. I have four bags now. Very impressed with quality. Orders always delivered quickly and very well packaged. My only complaint is that I wish they would not send me emails with pictures of more bags!! If you like different….Vendula is for you

Good lord their customer service STINKS! I had a super simple question about whether a bag was in stock in the London store and my emails and Instagram messages were completely ignored. Then when I finally got an answer to the phone, the customer service person was openly rude and said I should email instead. I explained that I had but no one had replied, and could they confirm stock in the store. They refused to answer.
Do better Vendula.

A Vendula wallet I received as a gift deteriorated significantly despite minimal use and being stored only with cards and cash. Customer service acknowledged the issue but offered no remedy beyond loyalty points. Sharing my experience so others can make an informed decision.

Allora,ho acquistato una borsa da regalarmi per Natale.
Non appena è arrivata,ho immediatamente chiesto di fare il reso(a mie spese,come da policy dell' azienda.Ho speso 15€!) perché la qualità della borsa non mi piaceva assolutamente.La borsa è stata spedita il medesimo giorno in cui è arrivata, è poi giunta a destinazione il 22 dicembre ma ad oggi(16 gennaio) nessun rimborso.La loro risposta è che devo aspettare 2 settimane... seriamente??Sono passati 26 giorni,cosa devo aspettare?? Fortunatamente klarna ha messo in pausa il pagamento altrimenti oltre il danno(borsa di scarsa qualità) avrei avuto pure la beffa!

The bag is sponsored as hand made, but once purchased a "country of manufacture:china" will appear in the order page. I purchased it for a gift and then I had to return it and they ruined the gift and my christmas.
Once arrived, you will be able to check for yourself how the PU Leather is the lowest quality, basically cheap plastic. All the decorations are not how they appear in photo and are just flat and wit bad colors. I will NEVER buy again, I feel scammed. Probably the bag can be found in some chinese shop for 5$

Terrible shipping and non-existent customer service. Don't buy. I'm still waiting to find out where my package is and if I'll ever get my money back. My wife's Christmas present fell through.

Love this handbag company for its fun designs that alway get a compliment. It is made of vegan leather which means it is perfect for gifts, whatever the age of recipient. Have bought presents for people all over the world and they now collect Vendula bags too. Every design is a winner. Very reasonable prices.

2 taschen und einen schultergurt bestellt, der gurt ist nicht verstellbar und zu kurz. die taschen zu klein und nicht alltagstauglich, zu umständlich zu öffnen und riechen unangenehm nach chemie da sie vegan sind, das machen andere marken besser. dafür zu teuer und rückversand muss selbst bezahlt werden, ca. 16€. angeblich bekommt man das geld nach 2 wochen wieder, jetzt ist meine tasche schon knapp 4 wochen dort und schon zweimal geschrieben aber jedes mal nur eine standard antwort erhalten, werde nie wieder dort kaufen, keine ehrlichen geschäftspraktiken und nutzloser kundenservice. hoffentlich bekomme ich mein geld über paypal wieder.

Appalling experience with "customer service". I emailed them when I had to return a bag because my friend already had it, and I wanted to purchase a different one - no response. So I checked their return process online, followed it, sending back at my own cost and informing them - still no response. Cue weeks of emailing, phoning, being disconnected - forwarding the proof that my return had been delivered to them - finally getting a reponse from CS that basically said only one person is working so sorry - then an email saying my case was closed! Er, still no refund! I had to open a case with Paypal and then resort to social media to actually get my refund. My friend LOVES these bags, but I would honestly never ever shop with this company again. Their complete disinterest in customers is absolutely off the scale - at the very least their processes/internal comms are completely unfit for purpose. I shop a lot - but never again with Vendula.

I invested in a beautiful bag for my mum. She was 'scared' to use it and put it on her shelf for a year!!

However, this Autumn, she realised how perfectly it matched her new coat, thought s-d it, let's start wearing it.

She wore it twice, got lovely compliments and then the metal part of the strap attached to the bag snapped! She had just a purse, some keys, tissues in the bag. It was not overloaded.

She tied a knot in it and carried on her day. But when I saw it, I said to her, this can't be right - a bag costing over £100 that snaps after two wears.

I wrote to the company, detailing the whole thing, with photos.

I honestly thought they would be disappointed themselves to hear about the snapping of the strap on such light use and would want to rectify the problem straight away.

Instead, I was told, 'great news, you can purchase a new strap here' - with a link to buy one.

Now it wasn't expensive, at £10 + P&P. But it wasn't the point.

Despite me having written a detailed, polite note, they didn't show any concern at their own product quality or inconvenience to me or my mum.

I wrote again, saying I shouldn't have to buy a new strap, surely as a matter of goodwill they should send me one and also 'look into' if their product is faulty, or poor design etc. In other words they should care about their customers and the longevity of their products. Incidentally I'd bought another bag (for me) when I bought mum's, so I had spent a decent amount.

BUT instead of them writing and saying, we understand, we're sorry and you're on this occasion we will send your mum the strap as a matter of goodwill....they just stated that, as it's out of warranty, I have to simply buy a new strap.

Then they went on to say ' we hope you are satisfied' and closed down my 'ticket'.

I was infuriated. I felt so dismissed and couldn't believe the company would do this, for the sake of what would amount to less than £10 for them to make a customer very happy and return again.

I wrote again and said how disappointed I was, stating that at this stage every time my mum got a compliment for her bag, she would probably end up saying something like "I know it's gorgeous isn't it, but look it snapped straight away...".

Instead of saying, "I know it's gorgeous isn't it, I did have a slight problem with it at first, but the fantastic company sorted us out straight away, no problems".

BUT that email's response? None! I got completely ignored. Then a day later an auto email came which said 'your case is closed'.

Absolutely terrible customer service. And honestly I expected better from an independent British company.

I run my own business and every customer is treated with respect and gratitude.

So very very disappointing.

Had multiple rivets pop off bags and was told I would get a $20 coupon for issues with a $340 bag.

A joke. I literally owned this bag less than 8 weeks.

Just taken delivery of the New York phone pouch,it is gorgeous so well made and the attention to detail just love it,all I need now is a nice phone to go with it.
The delivery was fantastic as well really fast will use again for sure.