VendulaLondon Reviews 

Ordered an item for a friend's birthday online. Easy to order. Confirmed and despatched the same day. Delivered within 48 hours. Well packaged. The quality of the purse is the best. If all the products are this good, they're onto a winner. 5 stars 🌟

I love the bags & owned a few but the fancy strap that I bought separately is not adjustable & way too long, I stand at 5'3". My bad for not checking the description thoroughly prior to ordering. Its a pity that I have to cut out quite a bit of the strap that has fancy details just to shorten it.

I reached out to Vendula regarding options for repair or replacement of the handle on my Grace bag. The handle has split and cracked along its entire length, resulting in the covering detaching and exposing the underlying padding.

The bag has been consistently stored in its protective cover and used infrequently. Considering the limited use and proper care, I am surprised and disappointed by the premature deterioration of the handle. I believe the bag should uphold the standards of quality and durability associated with your brand.

Vendula’s response was as follows: “Unfortunately, as the Grace Bag’s handle is not detachable, we don’t hold any spare handles for this style and so we’re unable to offer a replacement part. All we can really suggest is to either talk to a handbag/shoe repair specialist to see if they'd be able to re-coat the fabric for you, or we've seen some people use something called cotton handlebar tape with great results! I've also personally used fabric or a scarf to tie over the handles to cover imperfections, and it can really elevate the bag to a new level.”

This response indicates that there appears to be ongoing faults with Vendula’s products that customers have sought independent solutions to, even though the fault is with the quality and longevity of Vendula bags.

Customer service with this company is non-existent. So be aware if a fault develops after the first year, or after 6 months if the purchase was a sale purchase you will receive no support.

Considering I have bags that are decades old and in better condition than the Vendula bag I would not purchase from this company.

The designs and customer service both online and in the London shop are really good. The gal at the shop was very helpful and showed me a few of your new designs.
I have 6 or 7 Vendula grab bags plus one Coronation Bag and I love them all!! The compliments I get from people are a reflection of Vendula's creativity.

I love my Grab Bags but definitely prefer the two handled zip grab bag over the current one handled bag with the metal clasp. The two handles plus zip design is definitely more secure than a single handle. I do not feel secure with single handle and clasp design because it all rests on the one clasp. If that clasp should break or fall open, you are out of luck. With the two handled design, the zip doesn't need to be fully closed and the contents of your bag are still safe.
Please can you review this with your design team and bring back the double handled zip grab bags in the near future?? Thanks for listening!!

Massive fan of Vendula. My beautiful bags always get compliments wherever I go. Recently purchased again and despite having a warning it may be a few days to dispatch etc my bag arrived really quickly. The packaging and presentation is amazing, really luxurious and well done. My bag is a piece of art, quirky, fun and hard wearing. I use my bags daily and they are still looking great. Sale prices are exceptional too. Thanks so much! Will be begging my hubby for another one (or two) for Xmas ! :-) x

Commande passée, sac jamais reçu. Aucun service client.
Commande enregistrée, mais le sac n’a jamais été expédié (le suivi est bloqué depuis des semaines). Malgré plusieurs relances, aucune réponse du service client. Aucune information sur un éventuel remboursement.
Une expérience déplorable. Cette boutique semble peu fiable, voire douteuse. À fuir absolument.

I placed the order very quickly and it was processed immediately. The presentation made in images and video is real and you can get an idea of what you want to buy for.
The team is awesome, and answers any questions you have immediately.
Personally, I love Vendula.

A beautiful bag that arrived well packaged and with a dust bag however, I found the placement of some of the writing on the bag a little disappointing.

The bag is from the Purlesque range and has a lovely little sign that says "House of Purlesque" but when the bag is closed which would be most of the time some of the sign is cut of which is a real shame. Ive since noticed this on a few of their other bags too. Sort this out Vendula please!

Otherwise a beautiful, high quality bag.

Hmm I may have an addiction, I now have 10 handbags (with matching wallet) and a couple of phone wallets. Absolutely love my handbags and always get lovely comments about them.

Love my Vendula bags - I have 10+ so far - they are stylish, fun & great quality. I get compliments whenever I take one out. Highly recommend to anyone who likes to stand out from the crowd!!

Loving my cats & corgis purse. It's so cute and all the details are really super. It's as per the photos and descriptions, yet they don't do it justice. The quality is as expected based on previous Vendula purchases. It was exactly what I wanted and really enjoying using it. As itwas purchased in the sale its a real bargain 😃💕

Bought a few things in the sale.Everything I wanted was sent in a good strong box ( I reuse them for storeing my bags) Well packed in their dust bags and the plastic bag to keep them neat and secure. No damage. Like the added tissue paper which makes the order feel more special. Also like the little bag the keyrings come in. Thanks!

Bags always come well package with quick delivery. I have been buying these bags and purses for several years now and absolutely love them. Everywhere I go people and ask where they are from.

Ordered. Money taken. No order arrived. No response to messages sent.

Vendula bags are lovely and beautiful designed and the Web site is so easy to use. Quick delivery and always wrapped so well. I get excited as I know when I get that pink box that there is something great inside. The bags are beautiful and I always get a positive comment on my bag every time I go out. I always get asked where did I get my bag from. I love the satchel bags. They are my favourite. I have a number of bags now and always display them when not using them.

Such a beautiful bag
I’m so very pleased with it.
It arrived quickly and well packaged

I own over 20 Vendula bags, and since I bought my first, I simply haven’t been able to stop. Each one is a masterpiece — beautifully crafted with unique details that make them truly stand out.

It’s not uncommon for complete strangers to ask me, “Where did you get your bag?” And every time, I respond with the same joy and admiration, always happy to share the story behind the brand. These bags seem to resonate with everyone — they’re irresistible!

Vendula’s customer service is outstanding, and I’m truly grateful to the entire team, especially the designers, for creating such inspiring works of art. Their creations don’t just accessorise — they uplift.

Vendula has a remarkable way of making every woman feel special, confident, and beautifully herself.

I love the unique ranges which are made to a very,very high quality. Being able to like a certain range then choose the style of bag and purse to match is fantastic. There are a,ways comments from the public admiring the bags.

My wife loves the unique bags. Having got one for our anniversary as a gift from myself.
She intends to visit the shop when we go to London next year on our holiday

Great customer service, fast dispatch and delivery.
Its a gorgeous bag, one of my favourites, so pretty and very practical.
I would recommend the bag and the company and will and have definitely purchased more, thank you Vendula.