VendulaLondon Reviews 

Excellent customer experience, thank you for all your support. Very happy with our resolution. Beautiful bags and merchandise, I cannot recommend enough !! My only problem now is trying to decide which one to buy next ☆☆☆☆☆☆solution reached bought two in the black Friday sale yippee.

Vendula support was absolutely fabulous in ironing out a long and drawn out problem, the problem wasn't their fault, it was the fault of the receiver of my purchase. I can't say how much I was impressed with their fast, courteous service. They don't put their name in, but mine service operator was top notch. I will be purchasing another one very soon.

I absolutely love the highly unique designs of the Vendula London bags that are sure to be eye-catching! The customer service team was very responsive and helpful to see to my query as best they could. I believe this wouldn't be my last purchase with them!

Vendula bags are so cute, unique, and beautifully designed! I’ve already bought several bags and always receive lots of compliments whenever I use them. Their designs are truly eye-catching and full of personality. The customer service is also excellent, with quick and helpful responses. Highly recommended for anyone who loves something special and different! ❤️

I Email Vendula London regarding a enquiry I had. I received email the next day. Found them to be very helpful with my quest. The lady was great.

Una meravigliosa esperienza di cortesia e gentilezza

I love my Vendula handbags they are so very well made and always a talking point wherever I go. This morning I had a question which I emailed over and was answered in less than 4 minutes. Brilliant service. I’ve just placed an order and cannot wait to receive my next Vendula bag.

Vendula has the most adorable collection of bags! I usually purchase them from their shop in London when I visit. But when I was notified they had a new online store, I was really happy. I just received my online order a few days ago and it is a gorgeous autumnal themed flower shop bag and wallet. Great customer service too when I enquired about the delivery date of my order. They were friendly and helpful. Great company with unique & quirky products!

The bags are absolutely stunning. I am very happy with them and receive lots of compliments when I use them. The customer service is second to none. Very helpful staff. Any problems are sorted immediately. I would highly recommend this brand.

My sister and I own few pieces of their luggage’s: several bags, a purse, a small bag, phone case and a pouch. We never had any issue with the quality unless with my latest purchase three months before.
Their customer service was really polite and friendly. They obviously asked for a proof but if bought in the store they can find your ticket. They asked for pictures.
Without exaggerating they told me two days after that they will send me another brand new bag for free and did it a couple of days later.
All the employees I talked to, including the gentleman in the store were professional, respectful and helpful.

A very professional team and great products. I have lived in London so these frontbags, and not only those, make me very happy.
The service support team helped me very much and very quickly.
Thank you Vendula London🙏🏻

The bags are gorgeous and online support is fantastic!

Great customer service! I had an issue with my rewards points and they sorted it within a day. Phew! I was revealed it was fixed so quickly.

Customer service that I honestly would never expect. My bag arrived on time - and is beautiful - but then I was mistakenly refunded too. I contacted them to let them know, and was surprised when they apologised for the error and told me to keep the refund. I’ll be spending it on another bag when the new season drops!

I adore Vendula. Both their products and services. I now have over 70 Vendula items, even though I only discovered them last year!, all gorgeous and always get people asking where my bag/purse is from.
I’ve had an issue recently with not being able to use a provided discount code, Vendula sorted it within a couple of days for me and their staff are always professional and friendly over messages. Will certainly be buying from them again and would definitely recommend (already have!)

I contacted vendula customer service for support with a problem i have with a recent bag purchase. They were in touch with me straight away. Given 2 options to deal with the problem. The service I received was second to none. Would recommend buying from vendula every time.

The bags from vendula are stunning and the quality exceptional. I own 4, different styles, sizes and love each of them equally.
I had a problem with one of the bags where the stitching design at the back came away, this didn’t affect the usage, but spoiled the look for me. As it was within a few months of purchase, I contacted with regards to the warranty and my enquiry was handled efficiently and fuss free. Thanks vendula for being so fantastic

Initially, I loved Vendula’s designs and purchased six bags within two months. Unfortunately, my experience with both product quality and customer service has been very disappointing.
The first bag I received was defective, after one use, the leather and colour started to wear off. I contacted them, and they offered a goodwill discount, which I accepted.
The last bag, (around £150) arrived with very stiff, “pumped” leather. I followed their advice to reshape it, but it didn’t work, so they exchanged it,They offered again points for about £15 discount for next order and I returned the first one and kept the replacement as i liked it. The replacement arrived with the same issue, and after just one use, the leather and colour deteriorated again.

When I contacted them, I was not asking for a discount but reporting a repeated defect that should be explained. Instead, they told me they had already offered a discount before. Then, without consulting me, they informed me they had removed the discount from my account after “checking with the manager” and decided that Ihe offer from them is to to return the bag for a refund, even though I never asked for a refund and was not given a choice. I was raise my concern for quality issue.
They also initially asked me to return two bags, despite the fact that I had already returned the first one a month earlier using their own return label, which shows poor case handling.
They said we offered you discount before, a £15 discount for next purchase from them as well on a £150 bag with a repeated defect is not reasonable. This is clearly a quality issue, and it should be treated as such.
Very disappointing experience, both in terms of product quality and customer service. I will not purchase from Vendula again

Love the bag! Had an issue with a missing chain link connecting the front to the back of the bag and emailed customer service and they sent out a new link within a week of me emailing them. The details in the bags are gorgeous

Acquistata una borsa arrivata danneggiata ho richiesto come poter fare tramite messaggio e mi è stato proposta o la restituzione (ma era un regalo per natale e non avrei fatto in tempo a riacquistarla) oppure un vaucher di 3000 punti da usare per un altro acquisto. Ho accettato il vaucher per poter compensare acquistando il relativo portafoglio. Ma dopo aver accettato scopro che per un acquisto puoi usare al massimo 2000 punti (20€) ed essendo un prodotto di valore inferiore ai 100 € avrei dovuto comunque pagare una spedizione di 11€. Dopo aver accettato ho riscritto Piu volte al supporto senza ottenere alcuna risposta. Pessima esperienza per borse che costano un patrimonio essendo di plastica !! (altro che pelle vegana). Così ho una borsa danneggata e 30€ di rimborso non spendibili !!