VendulaLondon Reviews 

Excellent customer service

Servizio clienti fantastico

Ogni volta che ho avuto necessità di chiedee qualcosa o, l'ultima volta, di cambiare l'indirizzo di destinazione, il servizio mi ha risposto con sollecitudine, cortesia, ed ha sempre fatto di tutto per venirmi incontro. Consiglio a tutti Vendula, anche per gli splendidi oggetti che vendono che non sono come nelle foto, sono ancora più belli!

The customer service dept. was extremely quick in answering my question -- even though it was a holiday when I sent it, I got an answer the next day. The bag I received as a gift is a work of art -- whimsical and the workmanship is incredible. Nothing but compliments on it from friends (and strangers).

I ordered an item from Vendula London and through no fault of their own it was lost in transit. When I raised the issue the customer service were professional, helpful and quick at resolving the problem. A+ service!

Ive been purchasing items from Vendula for years now, my Wife loves their products and their overall service is fantastic

Sprachlos... Meine neue Tasche ist heute angekommen. Sie hat von London nach Bayern 3 Tage gebraucht mit FedEx und Hermes.
Wo soll ich anfangen?
Die Bag sieht in real nochmal 100x mal besser aus. Die ganzen Details waren auf der Homepage nicht wirklich erkennbar. Es handelt sich um Details mit Nieten, Silber, Plüsch und und und. Die unterschiedlichen Materialien hauen mich um. Super sauber und hochwertig gearbeitet, geliefert in einer leichten Tasche zum Schutz der gekauften Tasche. Für den ursprünglichen Preis konnte ich sie mir nicht leisten, jedoch im Sale plus 8€ Gutscheincode ging es klar. Sie wäre definitiv den Preis aber wert gewesen. Mich ärgert, dass ich diese Marke nicht schon viel früher gekannt habe.
Insgesamt würde ich 10 Sterne geben, wenn möglich.

I have purchased 5 different Vendula hand bags with the matching key charms and wallets. I love them all and always receive many compliments while wearing them. The quality and appearance is awesome, they are so creatively designed. I purchased my first in the shop at St Gabriel’s Wharf and the other 4 online. There was a mixup with my last online order of the Mistletoe Lane handbag, wallet and key charm, I received something I didn’t order and did not receive something I did order. I contacted Vendula online and had excellent customer service, I was told to keep the sent article and my missing article was dispatched to me promptly and at no charge. I would not hesitate to purchase again or to recommend them.

Had an issue with a new bag I'd purchased and it was dealt with straight away,very friendly and professional,Will continue to purchase beautiful products.

I have been buying the bags for many years, and love every one. On a visit to the London store, the assistant was friendly,helpful and knowledgeable. Customer service have quickly sorted out a problem with my order today, that was actually my own fault, so they didn't need to help.

I have bought 3 bags from vendula over a period of time, the third was sadly faulty but the customer service was excellent. They weren’t able to sort the issue out by replacing the bag as it was out of stock, but are now processing a refund for me, within a week of my contacting them.

Awful company to deal with . They make errors on bags that cost £140! Spelling mistakes , punctuation and wrong roman numerals on their bags . When you try talk to them about it they lie, delete comments and block you on social media. It has happened to many previous loyal fans.
The bag quality has deteriorated over the past year or two. Bags peel , scuff easy , handles snap and clasps break. Not good enough for the price.

After reading through the reviews here I decided to chance it and order a bag. I'm glad to say I'm absolutely delighted with it! It's exactly as pictured and has a very high quality feel to it. I just received it so I can't speak for how long it lasts yet.

Very nice bags , beautiful design and good quality