I recently took out cat insurance with Vetsure and everyone I spoke to there were kind, courteous, and efficient. In particular Eva and Joanne both of whom were very helpful. The insurance itself... Toon meer
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Lees wat reviewers zeggen
It was good to be able to talk to a knowledgeable person when deciding what level of insurance to buy. I am glad that I was given the option to talk a representative rather than fill in forms on line.... Toon meer
Bedrijf heeft geantwoord
I have been with Gibson & Jones practice for about 8 years. While raising Guidedogs puppies on behalf of Guidedogs, prior to finding the practice I must of been to at least 12 or more around the... Toon meer
From the start of the call, Ally was friendly, professional and knowledgeable about the insurance details. I feel everything I wanted to know was explained and I didn't need to ask anything. Highly r... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Winner of Financial Services Company of the Year at the British Business Awards 2025. We only offer lifetime pet insurance and work with a network of trusted vets all around the UK. Visit www.vetsure.com for more info!
Geschreven door het bedrijf
Contactgegevens
1st Floor, Helios Court, 1 Bishop Square, AL10 9NE, Hatfield, Verenigd Koninkrijk
- 0800 050 2022
- info@vetsure.com
- vetsure.com
4,8
Uitstekend
1K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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I have been Gison&Jones. I have found the best in the West!
I have been with Gibson & Jones practice for about 8 years. While raising Guidedogs puppies on behalf of Guidedogs, prior to finding the practice I must of been to at least 12 or more around the Swansea area. I can list at least 6 major problems with different vets without the heated talks trying to explain that they were not my puppies ( I normally have them for just 1 year)
This practice while both treating the dogs gave them the best care and attention while also giving the best treatment and attention.
I have now become the owner of one of the retired dogs, so needed to insure her, I had no hesitation where to go when I asked about insurance they did not push me to Pet sure they just gave me a leaflet saying this is what we have here and this is what our recommendation is. No sales pitch.
I brook a week comparing and when I called the one number questions were answered and the whole thing was done over the phone.
Yes there were questions asked why insure a 6 year old dog now? What I had payed? Was there any current injuries or problems? As I have all the paperwork and history of treatment the lady on the phone went through the form filling out, for me the easiest and most efficient experience over a phone ever.
10 april 2026
Antwoord van Vetsure Pet Insurance
Hi Jacqui,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Hilary was able to help you . We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Ruby’s journey.
Kind regards,
Lee and The Vetsure Team
Great service and we saved money!
15 april 2026
Antwoord van Vetsure Pet Insurance
Hi Sallyanne,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Joanne where able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Billie’s journey.
Kind regards,
Lee and The Vetsure Team
Insuring by phone
The operator on the phone was very patient and explained everything in detail to help us get the right level of insurance for our new puppy.
14 april 2026
Antwoord van Vetsure Pet Insurance
Hi Pamela,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Jake was able to help you. We’ll be sure to pass on your kind feedback to him.
Thanks again for choosing us, we’re so pleased to be part of Sapphire’s journey.
Kind regards,
Lee and The Vetsure Team
Antwoord van Vetsure Pet Insurance
Hi Angela,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Harriet was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Duggie’s journey.
Kind regards,
Lee and The Vetsure Team
Good afternoon
Good afternoon,
I just wanted to make you aware of the experience of my call today. Your employee Vanessa went above and beyond for your company today and I need to make you aware of this.
I already have a British shorthair with you I needed to add my new cat to my account.
I couldn’t access my account online as I needed to add my new addition. so I called asking for help with this. Vanessa helped me through the process and set everything up for me. I had difficulty understanding how the policies work. Vanessa took her time with me to read everything out and helped me understand this.
I also asked Vanessa, if she would kindly send me a paper copy of my plan in which she has also done this for me for both my cats. She was kind and polite and took her time with me. I didn’t feel rushed at all. Vanessa is a credit to your business and this should be taken note off. Thank you very much.
14 april 2026
Review zonder uitnodiging
Antwoord van Vetsure Pet Insurance
Hi,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Vanessa was able to help you. We’ll be sure to pass on your kind feedback to her.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Lee and The Vetsure Team
Excellent
Excellent - easy application form and fully recommended by my vets - Donaldsons
14 april 2026
Antwoord van Vetsure Pet Insurance
Hi David,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of Ozzie’s journey.
Kind regards,
Lee and The Vetsure Team
Uncomplicated and paid vet directly…
Uncomplicated and paid vet directly very promptly.
20 maart 2026
Review zonder uitnodiging
Antwoord van Vetsure Pet Insurance
Hi Rachel,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had such a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Lee and The Vetsure Team
Very friendly customer service
10 april 2026
Antwoord van Vetsure Pet Insurance
Hi Prajwal,
Thank you so much for taking the time to leave us a review. We’re delighted to hear you’ve had a positive experience with Vetsure and that Vanessa was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Luna’s journey.
Kind regards,
Lee and The Vetsure Team
Vetsure took the stress out of my pet…
Vetsure took the stress out of my pet being unwell and liaised with my vets. The process was simple and for me meant I didn’t have to worry about the treatments and test my pet needed.
I thoroughly recommend Vetsure as insurance for pets. Thank you
10 april 2026
Review zonder uitnodiging
Antwoord van Vetsure Pet Insurance
Hi Andrea,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had such a positive experience with Vetsure and that the team have been able to assist you whilst your pet was unwell.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us.
Kind regards,
Lee and The Vetsure Team
Fantastic friendly service
8 april 2026
Antwoord van Vetsure Pet Insurance
Hi Sue,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Hilary was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Chip’s journey.
Kind regards,
Lee and The Vetsure Team
Lovely staff great value
Lovely staff who supported me explaining the policy breakdown and so surprised to receive a free hamper as a bonus! Great value for money and that the insurance and pet plan is also affiliated with my vet.
8 april 2026
Antwoord van Vetsure Pet Insurance
Hi Elly,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Joanne was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Flo’s journey.
Kind regards,
Lee and The Vetsure Team
Antwoord van Vetsure Pet Insurance
Hi Paul,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had such a positive experience with Vetsure and that the team have been able to assist you.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us.
Kind regards,
Lee and The Vetsure Team
Aids treatment I wouldn't be able to afford
With the help of the vet nurse & Vetsure my claims go through when I need them to. Having a rescue as a pet leaves them with unforeseen issues as they age. The awful treatment she received as a young dog has impacted on her older years. I am doing all I can with my vet to ensure she is without pain for as long as possible. I wouldn't be able to do so without Vetsure.
8 april 2026
Review zonder uitnodiging
Antwoord van Vetsure Pet Insurance
Hi Lorraine,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had such a positive experience with Vetsure and that the team have been able to help you with your recent claims and dogs treatment.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us.
Kind regards,
Lee and The Vetsure Team
Great service
Couldn't wish for better. Submitted the claim form for my cat and paid out very quickly.
Always easy to get through on the phone if neccessary and helpful and friendly
9 maart 2026
Review zonder uitnodiging
Antwoord van Vetsure Pet Insurance
Hi Irene,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had such a positive experience with Vetsure and that the team have been able to help you with your recent claim.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us.
Kind regards,
Lee and The Vetsure Team
Joanne made the purchase of pet…
Joanne made the purchase of pet insurance a breeze. All our questions were answered, competitive price and there was no hard sell!
Very happy 😊
7 april 2026
Antwoord van Vetsure Pet Insurance
Hi Janine,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Joanne was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Bumble’s journey.
Kind regards,
Lee and The Vetsure Team
Cat Insurance
I recently took out cat insurance with Vetsure and everyone I spoke to there were kind, courteous, and efficient.
In particular Eva and Joanne both of whom were very helpful.
The insurance itself was of a favourable rate and cheaper than a lot of competitors.
All in all, I’ve had only good experiences with them.
Long may it continue
3 april 2026
Review zonder uitnodiging
Antwoord van Vetsure Pet Insurance
Hi Steve,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that both Eva and Joanne where able to help you. We’ll be sure to pass on your kind feedback to them.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Lee and The Vetsure Team
I have been working with Vetsure Pet…
I have been working with Vetsure Pet insurance for a few months and I am very satisfied with the service coverage and the monthly price. I can't wait to go to the vet and pamper my little boy Thank you!
11 november 2025
Antwoord van Vetsure Pet Insurance
Hi Emanuela,
Thank you so much for taking the time to leave us a review. We’re delighted to hear you’ve had such a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us.
Kind regards,
Lee and The Vetsure Team
Everything was easily explained how…
Everything was easily explained how the pet insurance works and what's involved
Very knowledgeable and patient agent to help
30 maart 2026
Antwoord van Vetsure Pet Insurance
Hi Inge,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Hilary was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Cody’s journey.
Kind regards,
Lee and The Vetsure Team
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