I’m so disappointed order a pair of sunglasses last week the communication was perfect via WhatsApp and delivery next day. They arrived damaged. So I did a return. But decided to buy another pair so I... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I recently purchased a navy double breasted tailored jacket online and absolutely love it. I couldn't believe how quickly it arrived as I ordered it on Sunday and it arrived two days later! The quali... Toon meer
Regular customer of VB. Ordered jeans in store Wednesday 29th to be delivered to home address as they didn’t have my size in store. Paid in store but then heard nothing about dispatch details and trac... Toon meer
I love VB clothing and Beauty equally. The products are stylish, unique and always beautiful quality. I’m lucky enough to have the most wonderful contact at the Dover Street Store which makes a wonder... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 2008 with a collection of dresses celebrated for their cut and fit, Victoria Beckham’s eponymous label forms the basis of the modern woman’s wardrobe; versatile and wearable yet rooted in modernity with a sophisticated ease. Developed at the Victoria Beckham atelier in London, today the brand offering includes ready-to-wear, footwear, expertly crafted eyewear, and timeless leather goods.
Contactgegevens
London, Verenigd Koninkrijk
- clientservices@victoriabeckham.com
- victoriabeckham.com
3,6
Gemiddeld
564 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Easy shopping!
Super easy to shop, delivery was very quick! Looooved every item I’ve purchased from VB! From beauty products all the way to clothing pieces! High quality products every time! Thank you for everything! Can’t wait to buy more stuff! 🥰
15 februari 2026
Review zonder uitnodiging
Antwoord van Victoria Beckham
Thank you for your wonderful feedback. We’re delighted to hear that you’ve enjoyed the shopping experience, quick delivery, and the quality of your Victoria Beckham clothing pieces.
Your support means a great deal to us, and we look forward to welcoming you back to explore more of the collection in the future.
Kind regards,
Laura - Client Services
Victoria Beckham
Excellent delivery.. fabulous packaging
THEN.. you go through your @victoriabeckham goodies!!
What’s not to love 💗
8 januari 2026
Review zonder uitnodiging
Antwoord van Victoria Beckham
Dear Patricia,
Thank you for your lovely feedback. We’re delighted to hear that you enjoyed the delivery, packaging, and unboxing experience.
It’s wonderful to know that everything brought you so much enjoyment, and we truly appreciate your support. We look forward to welcoming you back in the future.
Kind regards,
Laura - Client Services
Great online experience for shopping…
Great online experience for shopping and returns. The items were too big so sadly returned most of the order. Very efficient.
19 januari 2026
Review zonder uitnodiging
Antwoord van Victoria Beckham
Thank you for sharing your feedback. We’re delighted to hear that you found the online shopping and returns process straightforward and efficient.
It’s wonderful to know that, even though some items were returned, the experience was positive. We truly appreciate your support and look forward to welcoming you back in the future.
Kind regards,
Laura - Client Services
I love everything about the Victoria…
I love everything about the Victoria Beckham experience, the clothes are superbly made ,stylish but very wearable x
Also VB beauty is excellent x
17 maart 2026
Review zonder uitnodiging
Antwoord van Victoria Beckham
Dear Helen,
Thank you for sharing your kind feedback. We’re delighted to hear that you enjoy the Victoria Beckham clothing collections and that you find the pieces both stylish and wearable.
Your support means a great deal to us, and we look forward to welcoming you back in the future.
Kind regards,
Laura - Client Services
Efficient and well received
Purchased a gift for my partner which was delivered promptly and she loved the gift. Fantastic touch afterwards to receive letter thanking me for first order from the site.
31 januari 2026
Review zonder uitnodiging
Antwoord van Victoria Beckham
Dear Steven,
Thank you for sharing your feedback. We’re delighted to hear that your gift was well received and that you enjoyed the additional personal touch following your first order.
It’s wonderful to know that the experience was positive, and we truly appreciate your support. We look forward to welcoming you back to the Victoria Beckham website in the future.
Kind regards,
Laura - Client Services
Bela Midi Dress in Honey
I now own 7 VB dresses; each bought in the sale as still around £300 each. I can see the fabrics have improved in the two years. I particularly favour Bela and Eve and have bought these in different colours. They are well cut and very flattering. Size up.
7 januari 2026
Review zonder uitnodiging
Antwoord van Victoria Beckham
Dear Sharon,
Thank you for sharing your feedback. We’re delighted to hear how much you enjoy your Victoria Beckham dresses and that you’ve found the fabrics, cut, and fit so flattering.
It’s wonderful to know that you appreciate the Bela and Eve styles and that you’ve built a collection in different colours. Your support means a great deal to us.
Kind regards,
Laura - Client Services
Order and Products Excellent
I found the order process easy, the products are so beautifully packaged and I thought it was very clever to add in a personal card from VB (obviously not written by her but still....) I love the make up and the clothing I have bought to date despite it being very expensive.
5 maart 2026
Review zonder uitnodiging
Antwoord van Victoria Beckham
Thank you for sharing your thoughtful feedback. We’re delighted to hear that you enjoyed the order process, the presentation of your items, and the personal touches included with your purchase.
It’s wonderful to know that you’re enjoying your purchases. Your support means a great deal to us, and we look forward to welcoming you back to the Victoria Beckham brand in the future.
Kind regards,
Laura - Client Services
My new favourite brand
My new favourite brand. Absolutely exquisite fabrication, quality, cut and design. It's clothing I will cherish for years to come...like it's designed with me in mind. Looking forward to building my VB wardrobe.
6 februari 2026
Review zonder uitnodiging
Antwoord van Victoria Beckham
Thank you for your wonderful feedback. We are truly delighted to hear that the style, quality, and design resonate so strongly with you.
It is especially meaningful to know that the pieces feel personal and considered, and that they are items you will cherish for years to come.
We greatly appreciate your support and look forward to accompanying you as you continue to build your Victoria Beckham wardrobe.
Kind regards,
Laura - Client Services
Best shop ever
Best shop ever i love it and everything victoria makes 💖
22 februari 2026
Review zonder uitnodiging
Antwoord van Victoria Beckham
Dear Eloise,
Thank you for your wonderful feedback. We are delighted to hear that you hold the Victoria Beckham brand in such high regard and that the collections resonate with you.
Kind regards,
Laura - Client Services
Great costumer experience
Lovely clothes, high quality and style, great customer experience
9 februari 2026
Review zonder uitnodiging
Antwoord van Victoria Beckham
Dear Ann,
Thank you so much for your kind words! We’re delighted to hear that you’re enjoying the quality and style of our pieces, as well as your overall experience with us.
Your feedback means a great deal, and we truly appreciate your support. We look forward to welcoming you back again soon.
Kind regards,
Laura - Client Services
I think I wrote 3 reviews in my whole life
I think I wrote 3 reviews in my whole life
Victoria Beckham standad is real! Everything is so considerate, every detail, the choices of materials (everything feels luxurious), the thoughful design and just the feeling of using VB is different. You feel seen and special.
I'm a man, I honestly own only one Shearling Jacket (the only thing that fits me from the website - Victoriaaaa, please make menswear or more unisex clothes in bigger sizes!!!!) but I own a lot of her bags, belts, inumerous leather goods and accessories and I love receiving them at home.
Every time I want to treat myself, either I go to VB website/partner websites or Margiela. Both brands know how to make the customer feel special.
I think if the brand work on the customer service (response in 48h max) the brand will have an even better perception from their customers. I would also love it if the brand gave a bit of discount to loyal customers.
11 maart 2026
Review zonder uitnodiging
Antwoord van Victoria Beckham
Thank you so much for taking the time to share such thoughtful feedback. We’re truly delighted to hear how much you appreciate the craftsmanship, materials, and design of the Victoria Beckham collections. It means a great deal to us to know that our pieces help you feel special.
We’re also so pleased to hear how much you enjoy your bags, belts, leather goods, and accessories, and that visiting the Victoria Beckham website is part of how you like to treat yourself. Your support and loyalty really do mean a lot to us.
Thank you as well for your helpful suggestions regarding customer service response times and loyalty benefits. We greatly value feedback from our customers and will be sure to share your comments with the relevant teams.
We hope you continue to enjoy your Victoria Beckham pieces and look forward to welcoming you back again soon.
Kind regards,
Laura - Client Services
Perfect
Amazing , everything is to the high standards , I love Victoria Beckham
19 februari 2026
Review zonder uitnodiging
Antwoord van Victoria Beckham
Thank you so much for your wonderful feedback! We’re delighted to hear that everything met your expectations and that you’re enjoying your Victoria Beckham pieces.
Kind regards,
Laura - Client Services
Victoria Beckham dress orders
I am writing another review. Both dresses were delivered within 4 -5 days. One did not fit. The other one I kept! I got a bit panicked about a return I send back. Not much confirmation. I e.mailed quite impatiently to find out was my return received. All was looked after very well and money in my account within 2 weeks!
I will order from Victoria Beckham again. The dresses are beautiful! As they say in their e.mail it is a small staff and it is a busy time. I think we all need to have some patience!! I look forward to purchasing more from her Website.
6 februari 2026
Review zonder uitnodiging
Antwoord van Victoria Beckham
Thank you so much for sharing your experience and your kind words! We’re delighted to hear that your dresses arrived quickly and that your return was resolved smoothly.
We really appreciate your understanding regarding our small team and busy periods - it truly helps us continue to provide the best possible service. We’re so glad you’re enjoying your dresses and look forward to welcoming you back to the Victoria Beckham website in the future!
Kind regards,
Laura - Client Services
My order was never delivered
My order was never delivered as it was damaged in transit, and I was never proactively informed — I had to chase this myself. I was told the item was out of stock and only offered a refund and generic discount code. The item is now back in stock, but my follow-up emails have been ignored. Very disappointing experience and poor customer service from a premium brand.
17 februari 2026
Review zonder uitnodiging
Do not buy online
Do not buy online, unless you like never ending hassle. Everything is fine until online order is returned. No acknowledgement of return, no refund. This is second time I had to return an item and second time same story. I have confirmation that item has arrived to VB and yet nothing is happening. It’s way past time when refund should be issued and yet still no money. When I check my order online it doesn’t even say it has been retuned. Now I have only automated response that I have to wait until they review my enquiry.
Seriously, cheap shops have better customer service and problem free returns and refunds.
I will never buy again. It’s not worth stress and time.
15 januari 2026
Review zonder uitnodiging
Antwoord van Victoria Beckham
Dear Alex,
Thank you for sharing your feedback. We are very sorry that your experience caused frustration, particularly with the delays in processing your returns and refunds.
At that time, our small team was managing a particularly busy period alongside our ongoing sale, which unfortunately led to longer response and processing times than usual. We completely understand how disappointing this must have been and sincerely apologise for the inconvenience caused.
Please be assured that we have reviewed our customer service and returns processes to ensure timely updates and support for all customers in the future.
We truly appreciate your patience and regret that your experience at the time did not reflect the level of service we aim to provide.
Kind regards,
Laura - Client Services
No order and no customer service!!
I placed an order on the 24th January, I am yet to receive it and I have received no response from the customer service team. Hopefully as I paid through PayPal I can raise a case with them via their website. It seems VB customer service team are non-existent. I wish I read the trustpilot reviews now!
24 januari 2026
Review zonder uitnodiging
Antwoord van Victoria Beckham
Dear Char,
Thank you for sharing your feedback. We are very sorry that your experience in January caused frustration, particularly with the delay in receiving your order and the difficulty in reaching our team.
At that time, our small team was managing a backlog from the busy holiday period alongside our ongoing sale, which unfortunately led to longer response and processing times than usual. We completely understand how concerning this must have felt and sincerely apologise for the inconvenience caused.
Please be assured that we have reviewed our customer service processes to ensure clearer communication and timely support for all customers in the future.
We truly appreciate your patience and regret that your experience at the time did not reflect the level of service we aim to provide.
Kind regards,
Laura - Client Services
*Do not order sale items online*
Do not order sale items online. Money was taken and 2 weeks still heard nothing. No contact phone number for customer services and they don’t reply to emails. No order, no refund and no response. Absolutely appalling.
5 februari 2026
Review zonder uitnodiging
Antwoord van Victoria Beckham
Dear Jodie,
Thank you for sharing your feedback. We are very sorry that your experience in February caused frustration, particularly with the delay in receiving your order and the lack of communication.
At that time, our small team was managing a particularly busy period alongside our ongoing sale, which unfortunately led to longer response and processing times than usual. We completely understand how disappointing this must have been and sincerely apologise for the inconvenience caused.
Please be assured that we have reviewed our customer service processes to ensure timely communication and support for all customers in the future.
We truly appreciate your patience and regret that your experience at the time did not reflect the level of service we aim to provide.
Kind regards,
Laura - Client Services
No customer service at all
No customer service at all. I ordered a dress on 21st January and haven’t anything since. No response to emails, and there isn’t a phone number. I have left messages at the Dover Street store, but no reply. If I didn’t know better I would assume they were scammers. Do I have to go to London and physically go to the store to get a response? Where is my item? Or just give me my money back if you don’t want to sell it to me. You have my money!
4 februari 2026
Review zonder uitnodiging
Antwoord van Victoria Beckham
Dear Nicola,
Thank you for sharing your feedback. We are very sorry that your experience in January caused frustration, particularly with the lack of updates regarding your order and difficulty reaching our team.
At that time, our small team was managing a backlog from the busy holiday period alongside our ongoing sale, which unfortunately led to longer response and processing times than usual. We completely understand how concerning this must have felt and sincerely apologise for the inconvenience caused.
Please be assured that we have reviewed our customer service processes to ensure clearer communication and timely support for all customers in the future.
We truly appreciate your patience and regret that your experience at the time did not reflect the level of service we aim to provide.
Kind regards,
Laura - Client Services
If I could give Victoria Beckham zero…
If I could give Victoria Beckham zero stars I would. I ordered Dress from the VB website over two weeks ago. I received sales confirmation and acknowledgement. Since then I’ve heard precisely nothing from Victoria Beckham other than business as usual selling emails. I have reached out twice to client services and filled in the online form requesting information on the website. As I have heard precisely nothing for 2.5 weeks, I can only assume either that Victoria Beckham does not care about her customers, or that our company is going into administration. If it’s the latter, she should not still be trading if her company is not solvent. This is highly illegal.
I would not recommend anyone buy from this brand as They patently have no regard for their customers.
19 januari 2026
Review zonder uitnodiging
Antwoord van Victoria Beckham
Dear Catherine,
Thank you for sharing your feedback. We are very sorry that your experience caused frustration, particularly with the lack of updates regarding your order.
At that time, our small team was managing a particularly busy period, alongside our ongoing sale, which unfortunately led to longer processing and response times than usual. We completely understand how disappointing this must have been and sincerely apologise for the inconvenience caused.
Please be assured that we have reviewed our customer service processes to ensure timely support and communication for all customers in the future.
We truly appreciate your patience and regret that your experience at the time did not reflect the level of service we aim to provide.
Kind regards,
Laura - Client Services
This is such an unexpected review to…
This is such an unexpected review to make as i did not think id have a problem EVER with this company. In a nut shell once a return was sent back and they have received it, im still waiting for my refund. They make it impossible to speak with anyone and a generic response to my email is that they are experiencing a heavy work load due to sales and it will take longer. They have had the return for 10 days now. I wont purchase from them again and the lack of communication has shattered any confidence i had in purchasing from them which is a shame
4 februari 2026
Review zonder uitnodiging
Antwoord van Victoria Beckham
Dear Victoria,
Thank you for sharing your feedback. We are very sorry that your experience in February caused frustration, particularly with the delay in processing your return and the lack of communication.
At that time, our small team was managing a particularly busy period alongside our ongoing sale, which unfortunately led to longer processing and response times than usual. We completely understand how disappointing this must have been and sincerely apologise for the inconvenience caused.
Please be assured we have reviewed our returns and customer service processes to ensure timely support and clearer communication for all customers in the future.
We truly appreciate your patience and regret that your initial experience did not reflect the level of service we aim to provide.
Kind regards,
Laura - Client Services
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.