Village Hat Shop Reviews 

Hätte ich lieber mal vorher bei Trustpilot nach gelesen!

Die Stetson Flat Cap, die mir geschickt wurde, ist komplett mangelhaft, kam an mehreren Stellen mit losen Fäden an, dazu noch deutlicher Farbunterschiede auf der Cap selbst. Zudem hat die Größe überhaupt nicht gepasst, obwohl mein Mann schon mehrere dieser Kappen besitzt. Kundenservice unmöglich, ich habe nicht eingesehen, hierfür selbst Retourkosten zu tragen. Über eine Woche hinweg mehrfacher Mailverkehr sowie meinerseits mehrere Nachfragen erforderlich, bis ich endlich das Retourenlabel erhalten habe. Unmöglicher Laden!

I initially bought one fedora hat for my husband and was very happy with the quality. Thereafter I ordered a Fedora hat for myself and a third hat for my husband. They are exceptional quality and very well packaged. I do not understand where the negative comments are coming from.

I got a hat delivered today that looked nothing like the pictures on the website. It was all flattened and creased and too big even though I ordered my correct size. It's made from the most disgusting artificial material too. Village hats is an awful fraud company.

I recently purchased a hat for a special occasion and I was very pleased with my gorgeous hat and received many compliments !
Well packed...arrived on time....service was flawless. Highly recommend Village Hats.
Thank you

Die Lieferung hat 10 Tage gedauert. Leider hat die Mütze von der Größe her nicht gepasst, und für die Rücksendung muss man selbst 3,90 € bezahlen.

Ganz ehrlich: Im Jahr 2026 finde ich sowas bei Online-Bestellungen in Deutschland einfach miserabel.

I did this the wrong way around, paid and bought a product before reading the reviews and thankfully, I don't have a bad word to say like those in so many reviews previously.

Thankfully all I have to say about Ghelter is positive. I had an old cap that has become warn and dirty. Despite this I was looking for the same hat to replace it as I liked the style. Ghelter was the only supplier that I could find who still sold the hat so I made a purchase for two hats in the style I wanted, but in two different colours.

Ghelter kept me informed at every stage of the process. The order was placed easily, I recieved an email to say the order was accepted, being prepared and then dispatched. I only waited about a week for the order to be delivered.

The order arrived in a plastic package which I thought was acceptable as a box would have been expensive and less environmentally friendly due its weight.

Any downsides? My caps were a bit pricey, but I knew the cost beforehand so I can't really complain. If it was a little cheaper I would have given 5*.

Thankfully I haven't had to use the return service. I do feel for the price you pay it would cover the cost of a return without impacting the business without the need for paying more for a return as some others report.

So for me Ghelter was good and I am more than happy to use them again.

3 stars for nice hat but medium way too big even when adjusted. Nearly £6 for return! Will not be using village hats again. Now waiting for refund.

Bestellung und Lieferung problemlos und relativ schnell. Artikel wie beschrieben. Aufgrund negativer Bewertungen im Internet bezahlt über Paypal (Käuferschutz). Das Retouren und Erstattungen dauern können, darauf wird man hingewiesen. So ist das halt, wenn man außerhalb der EU bestellt. Da ich keine Retoure benötigt habe, kann ich nicht bewerten, wie das abgelaufen wäre, zur Not hätte ich das über Paypal geregelt.

I returned an item, tracking and signature both confirmed return was recieved yet no refund! I've emailed and had no response!! Top tip avoid this retailer!

I've been buying hats from this site for years, and I liked the idea of ​​doing so. Unfortunately, my latest purchase turned out to be a size too big, and to return it I had to pay €27 for shipping on an item I'd originally paid €35. Plus, UK customers get discounts compared to international customers. I asked them to find a solution, but after kindly reiterating that I'd arrange shipping at my own expense, they never responded. I'm writing this review to warn consumers.

My experience was flawless. I called to confirm that they had a Stetson Open Road in the colour and size I needed in stock. I ordered it and it came promptly.

It was in the Stetson box, which for extra protection was put inside a bigger box, which I appreciate.

It's too bad the Long Beach location is closed! Then I could walk in and get a hat in person without driving to San Diego.

Bought a Kangol and I’m very happy with my purchase ! Very fast delivery service. Had an issue with my payment method but costumer service was 100% with fast response and very helpful. I’ll buy again from them definitely

The product is great .
Customer service is appalling.
I orderd a hat they sent me the wrong hat. They apologised as it was a rare problem.
They asked me photos of proof . I sent them proof .
Then said they would not send me the right hat until I returned the wrong hat and a replacement? hat would be sent .
They sent me a return label to print I requested a QR code as did not have a printer.
Nothing happened so sent them another email requesting what was happening .
They replied we sent you a label you've not returned the hat.

I then rang and spoke to the Head of customer service who in my opinion is very rude .I explained what was happening they apologised again saying it was a rare error they should have sent a QR code.
Once I sent a the wrong hat the would send me a replacement hat.
I said its not a replacement as you sent me the wrong hat I don't want replacement hat .I want my hat that I ordered .
I was codensending.

Eventually I asked for compensation as this had been 2 weeks .She replied we given you a free return label as compensation .
So my compensation is a free returns label that I needed to have because you sent me the wrong hat and thats fine in your judgement .
Yes she replied .
Eventually after explaining how ridiculous this was she begrudgingly said I could have refund of initial post and packaging.
Still no QR Code still no hat .

PAYPAL - WHO BLOCKED PAYMENT WHEN I WANTED TO BUY 2 HATS - RAN A SECURITY CHECK AND DID NOT PASS IT FOR THIS COMPANY!!

When I rang PayPal they said they did an automatic security as usual, and this company failed.

I also tried calling the 0800 number to be told no one was available to take my call and hung up!

Coupled with all the other negative reviews.. I say DON’T BOTHER WITH THIS SO-CALLED COMPANY

Absolutely shocking service. Hats didn't arrive, they don't answer emails or phone calls. I'll be contacting bank to claim fraudulent transaction

Never recieved the hat i ordered, customer service is awfull. Requested my purchase and no response. This company clearly dont conform to the consumer act requirments.

Habe die bestellte Ware wegen Nichtgefallen auf eigene Kosten retourniert. Warte seither (ca. 4 Wochen) auf die Rückerstattung des Kaufpreises. Der Shop kann eindeutig nicht empfohlen werden.

I ordered a hat on November 9th, and as of November 23rd, I'm still waiting for it. I have emailed Village Hat Shop twice and have not received a response to either one. I won't be ordering from them again in the future.

I ordered a bucket hat from village hats unfortunately I didn't write the address out properly and ybe posts office sent it back. I emailed them to ask if they voukd resend it yo the correct address and they did with no problem and no extra charge for delivery again customer service had already sent it back out when I updated my address. I was so pleased it made shopping with them a real pleasure. I love my bucket hat the quality is excellent and well made perfect fit is they have a size chart so I can order the correct size. I would definitely recommend them to anyone who want to but a hat for any occasion and I will definitely be buying from them again. Thank you Village Hats 😃

Lieferungszeit gut, Hüte hübsch und gutes Preis-Leistungsverhältnis, aber für die, die ich zurückgeschickt habe, habe ich das Geld erst nach 5 Wochen, mehreren E-Mails, einer negativen Bewertung hier und bei den Produkten auf deren Internetseite bekommen.