vilno.co Reviews 

127
TrustScore 3.5 uit 5

3,4

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Beoordeeld met 5 van de 5 sterren

As a co-founder of Vilno, I want to assure you that here we're trying to maximize our client's happiness by improving sitting posture, better spine health & productivity through the power of... Toon meer

Beoordeeld met 1 van de 5 sterren

Ordered a footrester 2.0 via their kickstarter. Never received a shipping confirmation and all attempts to contact via email have been ignored. On their kickstarter they encourage folks to email them... Toon meer

Beoordeeld met 5 van de 5 sterren

The Vilno kneeling chair provides excellent support for my hips while promoting good posture. I also love the rocking motion, which helps me stay alert and focused. As someone who spends a lot of time... Toon meer

Beoordeeld met 5 van de 5 sterren

Recommended by physiotherapist on better chairs for us desk workers and glad to found one made of proper wood! This is a fairly light and comfortable chair. I like that the cushion is thick and un... Toon meer

Bedrijfsgegevens

  1. Kantoormeubilair winkel

Geschreven door het bedrijf

vilno.co is a family-run company dedicated to improving sitting posture, better spine health & productivity through the power of active sitting on the rocking kneeling chairs! Our brand of gorgeous ergonomic kneeling chairs was created in 2020. We sit all day. That's why we care about the back feeling! Since 2020 we received a lot of stories that this ergonomic home&office kneeling chair is life-changing!


Contactgegevens

3,4

Gemiddeld

TrustScore 3.5 uit 5

127 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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3,4

Alle reviews

(127)

9 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Is this company’s product even real?

I backed the Nobel 2.0 on Kickstarter in April —two chairs — with great excitement to receive these in June. After months of extending the delivery timeframe due to “quality issues” and “wanting to ensure the best product” it is now December…and I am still waiting. The company stated in mid-November that the chairs would be out for delivery in the US within 10-14 days. Then, 13 days later, the company provided another update stating the chairs would be delivered in the US within 10-15 days this time. So basically they keep extending the timeframe more and more, all the while encouraging backers to look into a new product they support on Kickstarter. *snort* Not likely! I’ve sent three emails to the company, I’ve gotten ONE response, and the response did not even answer my question, it just made a vague reference to an even MORE extended wait for delivery into January. Buyer beware, this company does not have it together at all. I’m just hoping at this point that I receive this product eventually…

9 december 2024
Review zonder uitnodiging
Logo vilno.co

Antwoord van vilno.co

Dear Heather,

Thank you for sharing your concerns, and we sincerely apologize for the frustration caused by the delays. During our updates, we did communicate that there were some unexpected delays due to quality improvements and supply chain challenges. However, we’re happy to confirm that all USA orders have now been delivered, and we truly hope you’ve received your chairs by now.

If you haven’t received them, it’s possible there might be an issue with your delivery address. Please contact us as soon as possible at kickstarter@vilno.co, and we will prioritize resolving this for you right away.

Once you’ve had the chance to use the NOBEL 2.0 chairs, we hope they meet your expectations and deliver the comfort and quality we’ve worked so hard to ensure. If you’re happy with the product, we’d be incredibly grateful if you could consider updating your review to reflect your experience with the chairs.

Thank you again for your patience and understanding, and please don’t hesitate to reach out if you need further assistance.

Warm regards,
Nazar & Danylo
The VILNO Team 🌟

Beoordeeld met 1 van de 5 sterren

BEWARE IF YOU ORDER IN EUROPE

Okay so the chair is functionally okay, but the pads are definitely not memory foam and honestly feel a bit flimsy and cheap.

This causes a huge fundamental flaw in that your shins will get destroyed, it feels hard to sit for a substantial amount of time which defeats the purpose of the chair in the first place. I can't believe it's advertised as memory foam and what you get is clearly not...

P.s Actually I've now done some extra research looking at videos and the padding is actually not the same, the product itself looks exactly like Ergonomist's rocking chair (which is priced cheaper even after 50% off), I suspect this is a sister company for their European branch. BEWARE IF YOU ORDER IN Europe as you won't get the same chair as you see in the pictures!

12 november 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Still haven't received

Backed on April 18th Was supposed to be received in August. Then Sept. Then October. It is now November and I Still haven't received anything so I can't really review but I have tried emailing the kickstarter folks and all they say is "its on its way" but here we are getting review requests in November when I still haven't received the 2 I ordered and paid and arm and a leg in shipping for. I would NOT support this company or any of their campaigns again.

18 april 2024
Review zonder uitnodiging
Logo vilno.co

Antwoord van vilno.co

Dear Taylor,

We sincerely apologize for the delays and the frustration they have caused. We understand how disappointing this has been, and we deeply regret the inconvenience. Delays like these are never what we aim for, and we take full responsibility for the impact on your experience.

All orders for the USA should now have been delivered. If you still haven’t received your chairs, it’s possible there’s an issue with the delivery address. Please contact us as soon as possible at kickstarter@vilno.co, and we will investigate this immediately to resolve it for you.

Once your chairs arrive, we hope they meet your expectations and provide the comfort and quality we’ve worked hard to deliver. If you’re happy with the chairs once they’re in your hands, we would greatly appreciate it if you would consider updating your review to reflect your experience with the product itself.

Thank you for your patience, and please let us know how we can make this right for you.

Warm regards,
Nazar & Danylo
The VILNO Team 🌟

Beoordeeld met 5 van de 5 sterren

Powerful Vilno Nobel 2.0 Kneeling Chair

I finally received my Vilno Nobel 2.0 kneeling chair. I'm very excited and quite comfortable with it. Although it's a bit tiring for my back and spine, it reminds me to sit up straight. I hope this product is long-lasting and helps to strengthen my back. I highly recommend it.

22 oktober 2024
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

No reply to multiple emails

I ordered two of the footrests via Kickstarter. We received them without the rubber anti slip pads and we requested those to be sent out. We had them posted to us, but only received 7 instead of 8. On 12th January I emailed and was replied to on 13th January and I was told a replacement would be sent. However, we never received a replacement. Since then I have emailed on 14th April (which I did get an auto reply to but nothing else), 10th June and 23rd June. I have not had any response.

In my email on 12th January, I gave some feedback on the footrests and I was told these were things they would definitely look into improving for the future iterations of the footstool.

We have been using the footstools for the last few months and overall they are pretty good and solid construction. However, one of the points I brought up in January was regarding the four textured rollers in the centre- what we feel is a main feature/selling point.
The issue is that, on both the footstools, a couple (mainly the bottom) roller seems to struggle to rotate as smoothly as the others. On looking at it from above, this seems to be because it is at an angle. This does affect usage (when we emailed the feedback in January we hoped it would loosen and improve) and we tend to not bother even trying to use the rollers that much because the bottom one/ones prevent smooth rotation.

Having used the footstools for the last few months, the fact the rollers don't rotate as smoothly is really frustrating and, considering the cost, disappointing.

Overall, I was fairly happy with the product and customer service to begin with. However, now, I feel the footstools were a bit overpriced and there has been a complete lack of further customer service help.

23 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I love this chair

I love this chair! It keeps my back straight and I'm so used to it now. One of my best purchases! And great customer service Lisa!

4 april 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Knee pain - Poor return experience

Just adding in to the knee pain as suggested in a number of reviews . Requested a refund and read through the returns policy . It mentions a ‘We offer and guarantee easy returns’ agent was quick to respond alternative solution but politely requested to return . Was provided with address of return so packaged up the same day as assembly for return . Having arrived at post office for return advised the address isn’t listed on Royal Mail database so unable to send . Currently sat awaiting response but very poor experience considering the wording of website .

27 november 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Yes it is pricey but worth it

Yes it is pricey, but it is the only rocking chair of its kind that has a weight rating. I use this every day at work, and although it is a tiny bit tall for standard UK office furniture, it gives me so much flexibility to move around during the day and has really reduced my neck and shoulder pain as a result. The mount/dismount isn't pretty, and takes a clumsy person like me a bit to master. But honestly I wouldn't trade it for the world now. Worth every penny.

20 juli 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I love this chair

I love this chair. My friend told me about it and I wondered at first if I could sit in the design for long periods! But I’m keen on posture - and a straight back for energy flow and alertness.
And the brilliant design really does do the job. It’s really comfortable - my posture is excellent and I sit in it working for hours at a time.
I’m delighted. The chair is a game changer.
Only needed to contact customer service as I lost the invoice - and Lisa replied that same evening.
Highly recommended.

16 november 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Heed my advice - DON'T DO IT!!!

I've been trying to get used to this 'chair' since February (it is now the end of October). I bought it on a whim after seeing a '50% off limited time offer' during a bout of lumbago - the 'limited time offer' is ongoing, and so is my back pain.

Before anyone insinuates that I'm just using it wrong - please, take it out of my house, use it 'correctly' for a week or so, and get back to me with an update on how your back feels.

I've tried other, more expensive kneeling chairs before buying this one, but could not justify spending £400+. However, the ones I tried were designed better. They didn't put pressure on my knees with a badly angled seat, or a material that's too slippery.

My physio warned me that this kind of sitting position won't solve my problems, it'll just create different ones, and she was correct.

I will now be getting rid of this monstrosity, and replacing it with something with actual back support. Good riddance!

31 oktober 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great kneeling chair

Great kneeling chair, no regrets with purchasing it. Initially it does get tiring on the shin after a while, so that takes some getting used to. Overall it's a good fit for me. Just for the record, I'm 1.73m and weigh 88kg.

Also would like to give a shout out to customer service. Lisa has been quick to answer my emails about some concerns I had. Top notch, A++!

25 oktober 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Vilno goods come in a nice kit that…

Vilno goods come in a nice kit that feels very solid easy to put together. Had it assembled in about 35 min. Comes with extra hardware. Hardware was good but show wear quickly. Chair works well for even taller person and seat cushions were nice and thick. Would recommend.

15 september 2023
Review zonder uitnodiging
Logo vilno.co

Antwoord van vilno.co

Hello Kayden!

Wow, thank you for the awesome 5-star review! We're delighted to hear you had a great experience with our Vilno goods.

We're thrilled you found our packaging solid and assembly easy. It's fantastic that the chair works well for taller folks, and you liked the comfy seat cushions.

Your recommendation means a lot to us, and we truly appreciate your support. If you ever need assistance or have questions, feel free to reach out. Thanks again for choosing Vilno goods!

Warm regards,
Lisa Baker
VILNO

Beoordeeld met 5 van de 5 sterren

My wife loves sitting on this chair…

My wife loves sitting on this chair from Vilno and reading books while rocking. The chair promotes proper posture and gives you a little workout if you rock it. My wife and l have no problems using it but l have noticed that as a guy l think more of my body weight is higher than hers and we have found that there is a point where if you lean or rock back too far you will go over, and with your legs locked in you are too, and l am able to hit that point way easier than she is. Not really something to be aware of. Overall though the chair went together well, seems to be holding up, and is liked. Overall we'd recomment it

12 september 2023
Review zonder uitnodiging
Logo vilno.co

Antwoord van vilno.co

Hey Milo,

That's fantastic to hear that your wife is enjoying our Vilno chair for reading and rocking! We're thrilled to know it's promoting proper posture and even giving you both a little workout – a win-win.

We appreciate your honest feedback about the chair's stability. It's essential for us to know about these experiences so that we can continually improve our products.

It's wonderful that the assembly went smoothly, and the chair is holding up well. Your recommendation means the world to us, and we're delighted that you're both happy with it.

If you ever have more feedback or questions, please don't hesitate to reach out. Thanks a bunch for choosing Vilno, and we hope your wife continues to enjoy her cozy reading moments in our chair!

Warm regards,
VILNO❤️

Beoordeeld met 5 van de 5 sterren

I was hesitant to order Vilon chair and…

I was hesitant to order Vilon chair and thought it wouldn't work but surprisingly it's actually really nice! My husband uses it throughout his day working at the computer. He switches He between this and a regular chair. He has found that he hasn't been struggling with neck tension as mush and is happy with it. Definitely recommend!

12 september 2023
Review zonder uitnodiging
Logo vilno.co

Antwoord van vilno.co

Hello!


We appreciate your initial hesitation and are thrilled to hear that your experience with our Vilno chair has been a pleasant surprise!

It's fantastic to know that your husband has been enjoying it during his workday and that it's helped alleviate neck tension. We designed it with comfort and support in mind, and it's great to see it making a positive impact.

Thank you so much for recommending us. If you ever have more feedback or questions in the future, please feel free to reach out. We're here to ensure your continued satisfaction with our products.

Thanks for choosing Vilno, and we hope your husband continues to find comfort and relief while using our chair!

Best regards,
VILNO

Beoordeeld met 2 van de 5 sterren

Not impressed

Box arrived crushed and ripped. Chair is not sturdy, I don’t expect it to last very long.

15 augustus 2023
Logo vilno.co

Antwoord van vilno.co

Hello!

We're deeply sorry to hear about your disappointing experience with the delivery and the quality of your kneeling chair. Your feedback is important to us, and we take this matter seriously as we continuously strive to improve our products and services.

First and foremost, we apologize for the condition of the box upon arrival. We understand that receiving a damaged package can be frustrating and certainly not the experience we aim to provide. We will investigate this matter further with our shipping partners to prevent such issues in the future.

Regarding the sturdiness of the chair, we genuinely appreciate your honesty. We aim to provide products that are both comfortable and durable, and it is clear that we have fallen short of your expectations in this regard. We will review the quality of our kneeling chairs to ensure they meet the standards we aim for.

Your feedback serves as a valuable source of insight, and we want to make this right for you. Please reach out to our customer support team so we can assist you with a return or exchange for a chair that meets your expectations. Your satisfaction is of utmost importance to us, and we want to ensure you have a product that you can rely on.

Again, we apologize for the inconvenience you've experienced, and we appreciate your patience and understanding as we work to address these issues. We are committed to providing you with a better experience in the future.

Thank you for bringing this to our attention, and we look forward to resolving this matter for you.

Best regards,
VILNO

Beoordeeld met 2 van de 5 sterren

If in the UK- look specifically at UK reviews

The chair was delivered a little after the timeframe. Take a look at previous UK reviews specifically if looking at this product as it is not the same as the US version and appears to be equivalent to significantly less expensive items on ebay even with the sale discount. The box is unbranded and several of the drill holes were misaligned with the result that the chair felt a bit unstable to start. I contacted the seller who were prompt and polite in responding and advised chair would likely settle with use which it seems to have. I needed to place the knee pads at most forward position to give space for my calves. Unless you have a thin table top without support beams, i don't think you'll be able to to store it by hooking it on to the table. I'm already a kneeling stool convert from previous experience but I haven't found this model comfortable- the wide knee version may suit people with broad frames better. In summer months I've had bare legs too and don't find the material comfortable directly against the skin

5 september 2023
Review zonder uitnodiging
Logo vilno.co

Antwoord van vilno.co

Hello!

Thank you for taking the time to share your feedback on your recent purchase of our kneeling chair. We genuinely appreciate your insights as they help us understand how we can enhance our products and services to better meet our customers' expectations.

We apologize for any inconvenience you experienced due to the delivery timeframe. We aim to provide accurate delivery estimates, and we will certainly work on improving our shipping processes to ensure timeliness.

Regarding the chair itself, we appreciate your detailed observations. It's important to note that our products may vary by region, and your comments will help us better align the offerings to meet the expectations of our UK customers. We're glad to hear that your communication with our support team was prompt and polite and that the chair appears to have become more stable with use.

Your comment about the knee pads and storage options is valuable feedback that we will take into account for future product improvements. We understand that different body types and preferences can impact the comfort of our chairs, and we will consider your input as we work on refining our offerings.

Lastly, we're sorry to hear that you didn't find the material comfortable against the skin, especially during the summer months. We will look into the materials used in this model to see if there are ways to enhance the comfort.

Your feedback is instrumental in our continuous efforts to provide high-quality products and services. If you have any further comments, concerns, or suggestions, please do not hesitate to contact us. We are committed to ensuring your satisfaction and will work diligently to address your feedback.

Once again, thank you for sharing your experience with us, and we hope to have the opportunity to serve you better in the future.

Best regards,
VILNO

Beoordeeld met 5 van de 5 sterren

Comfortable chair!

I have been looking for a more ergonomic chair for while. A lot of the other chairs claim to help with lumber support but I would still find myself slouching and rounding my shoulders. When I sit in the kneeling chair my low back is automatically put into a more upright position and feel much better than slouching in a regular office chair. It is very comfortable and the padding is thick and good quality. The chair was easy to set up and arrived at my home quickly after ordering it. I would definitely recommend! Many of my family members tried mines out and now want their own.

26 augustus 2023
Review zonder uitnodiging

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