vilno.co Reviews 

127
•
TrustScore 3.5 uit 5

3,4

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Beoordeeld met 5 van de 5 sterren

As a co-founder of Vilno, I want to assure you that here we're trying to maximize our client's happiness by improving sitting posture, better spine health & productivity through the power of... Toon meer

Beoordeeld met 1 van de 5 sterren

Ordered a footrester 2.0 via their kickstarter. Never received a shipping confirmation and all attempts to contact via email have been ignored. On their kickstarter they encourage folks to email them... Toon meer

Beoordeeld met 5 van de 5 sterren

The Vilno kneeling chair provides excellent support for my hips while promoting good posture. I also love the rocking motion, which helps me stay alert and focused. As someone who spends a lot of time... Toon meer

Beoordeeld met 5 van de 5 sterren

Recommended by physiotherapist on better chairs for us desk workers and glad to found one made of proper wood! This is a fairly light and comfortable chair. I like that the cushion is thick and un... Toon meer

Bedrijfsgegevens

  1. Kantoormeubilair winkel

Geschreven door het bedrijf

vilno.co is a family-run company dedicated to improving sitting posture, better spine health & productivity through the power of active sitting on the rocking kneeling chairs! Our brand of gorgeous ergonomic kneeling chairs was created in 2020. We sit all day. That's why we care about the back feeling! Since 2020 we received a lot of stories that this ergonomic home&office kneeling chair is life-changing!


Contactgegevens

3,4

Gemiddeld

TrustScore 3.5 uit 5

127 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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3,4

Alle reviews

(127)

9 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

The Vilno kneeling chair provides…

The Vilno kneeling chair provides excellent support for my hips while promoting good posture. I also love the rocking motion, which helps me stay alert and focused. As someone who spends a lot of time sitting at a desk, I’ve struggled with back pain and discomfort for years. The Vilno chair has helped me to improve my posture and reduce pressure on my lower back, which has made a big difference in my comfort leve

1 mei 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I recently purchased the Vilno kneeling…

I recently purchased the Vilno kneeling chair, and I have to say, I’m very impressed. The chair is beautifully crafted with high-quality materials, and it feels very sturdy and supportive. The rocking motion is a nice touch – it helps me stay focused and engaged throughout the day. But what I appreciate most about this chair is how comfortable it is. The angled shin rest and contoured seat make it easy to maintain good posture, and I’ve noticed a significant reduction in back pain since switching to this chair. I can highly recomdmend the Vilno kneeling chair to anyone looking for a comfortable, supportive, and aesthetically pleasing seating option

2 mei 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Helping resolve issues with my back

I asked my company to buy the chair following issues with my back. Since using the chair, my back issues have improved. I would recommend this to anyone who spends long periods sitting at their desks. If I now need to sit in a normal office chair, I find it uncomfortable and my back does begin to ache again.

24 april 2023
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Low quality, not as described.

Extremely disappointed with the quality of this chair. My concerns where raised as soon as I saw the packaging, which did not feature the ‘Vilno’ company branding and didn’t match the pictures I’d seen on the company website reviews. My concerns were then realised once I started to assemble the chair:
1) The main seat cushion screw holes didn’t line up with the frame so couldn’t be attached. It seems like one side of the frame is warped.
2) The cushion and knee pads are very low quality and not as described or illustrated on the website.
3) The chair itself is a different design than what appears on the website. The top cross member at the rear beneath the cushion is missing along with the company branding.
4) Then cushion and knee pad are also a different shape vs what was described on the website.
I’ve attempted to arrange a refund as the chair is faulty, of poor quality and not as described on the website. They’re trying to make me cover the return costs, which I’m almost certain is against the UK consumer rights act so will be seeking further advice as appropriate.
Edit: I’ve now received a full refund and rightly not liable for courier costs. Whilst my review of the product stands, I will give credit for the prompt customer service and recognition from the company where they’ve done wrong.

19 april 2023
Review zonder uitnodiging
Logo vilno.co

Antwoord van vilno.co

Dear Pierre,

We are sorry to hear that the chair you received did not meet your expectations. We want to assure you that we take product quality and customer satisfaction very seriously, and we apologize for any inconvenience caused.

We would like to investigate the matter further to ensure that we are meeting our high standards. If you could please contact our support team, they will be happy to assist you and work towards finding a solution that meets your needs. Please attach pictures, so we can resolve issue ASAP!

Regarding your request for a refund, we would like to assure you that we take our obligations under the UK Consumer Rights Act seriously. We will review your request and ensure that we are complying with our obligations under the Act.

Please contact our support team and in the case of our mistake, we will cover the shipping costs.

Our support team is dedicated to resolving any concerns that our customers may have, and we would appreciate the opportunity to make things right. We value your feedback and look forward to hearing from you.

Best regards,
VILNO

Beoordeeld met 1 van de 5 sterren

A fake discount?

I used this type of chair long ago in my old job to reduce the back pain. Then I changed job and I could not afford the high cost. So when it was advertised at 50% discount (still £200 = $247 = €228 from £400) I decided to buy it.
The product I received is very flimsy and low quality for the price. The seat and knee pads are badly finished and not comfortable as others egide me have noted. The wooden structure is not really solid. When I rock the knee pad tremble, not a good sign. I see that returning it is very expensive so I’ll keep it. However I wonder if the discount is fake just to induce you to buy it (in 2018 the cost of another brand was around £300. Maybe the other is a better value got money)

After reply: I appreciate the offer and I might take it as I do not feel the seat or knee pads will last long on everyday use. This does not change my judgement of a very expensive chair for the quality of the manufacturing.

After Reply II: despite the offer of sending new knee pads nothing has been sent. The knee pads are now wobbly. The chair will not last. Definitely a rip off.

1 april 2023
Review zonder uitnodiging
Logo vilno.co

Antwoord van vilno.co

Hello!

I'm sorry to hear that you're experiencing discomfort with the cushions on your new chair. Our goal is always to provide high-quality products that meet or exceed our customers' expectations, and we apologize for falling short in your case.

We would like to make this right for you and suggest a couple of options.

First, we can offer to send replacement cushions to you at no cost. We understand that the cushions are the most important part of a chair, and we want to ensure that you have a comfortable experience while using our product.

Please let us know if you would like us to send the replacement cushions and we'll get that process started for you. Contact our support about that: support@vilno.co

Alternatively, if you would like to return the chair for a full refund, we can help you with that as well. We understand that the cushions are not meeting your expectations, and we don't want you to be stuck with a product that doesn't work for you. Contact our support about that: support@vilno.co

Again, we apologize for any inconvenience this may have caused and appreciate your feedback.

Please let us know how we can help to make this right for you.

Regards VILNO

Beoordeeld met 5 van de 5 sterren

Good product and excellent customer service

I brought a kneeling chair ‘on-sale’ for £184, which I think is reasonable value. I wouldn’t have purchased at the ‘non-sale’ cost of over £400. The chair is good quality, comfortable and easily put together.

The first chair was delivered with a wrong part. I was expecting a long and tedious process to sort it out, but I received a personal email within 15 minutes of me reporting the problem and a replacement chair delivered within 2 days. Exceptional customer service (thank you Lisa Baker) and I have just ordered another chair, which says it all really.

23 maart 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I have suffered from really bad back…

I have suffered from really bad back cramps as a result of sitting on a normal chair all day in my office. I bought a kneeling chair and what a difference it has made! Cramps have gone, my core is improving (important for me as I am a distance unicyclist) and general comfort has improved dramatically. It is very easy and comfortable to sit on for my work day and even take it into the house now for evening times. Delivery was great too. I live in Scottish Highlands and another company I had contacted 'refused' to deliver North of Edinburgh!!!! Delivery was great, product was great, easy to assemble and it has really helped my back issue. Highly recommend product and company - thank you

16 maart 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

The padding is not as advertised

The padding is not as advertised. Very uncomfortable chair

13 maart 2023
Logo vilno.co

Antwoord van vilno.co

Hello, Carelle! I'm sorry to hear that you're experiencing discomfort with the cushions on your new chair. Our goal is always to provide high-quality products that meet or exceed our customers' expectations, and we apologize for falling short in your case. We would like to make this right for you and suggest a couple of options.

First, we can offer to send replacement cushions to you at no cost. We understand that the cushions are the most important part of a chair, and we want to ensure that you have a comfortable experience while using our product. Please let us know if you would like us to send the replacement cushions and we'll get that process started for you. Contact our support about that: support@vilno.co

Alternatively, if you would like to return the chair for a full refund, we can help you with that as well. We understand that the cushions are not meeting your expectations, and we don't want you to be stuck with a product that doesn't work for you. Contact our support about that: support@vilno.co Again, we apologize for any inconvenience this may have caused and appreciate your feedback.

Please let us know how we can help to make this right for you.

Regards VILNO

Beoordeeld met 4 van de 5 sterren

The pads on the chair were too thin for…

The pads on the chair were too thin for my comfort. After about 20-30 minutes of using the chair, my shins started to hurt. I can see how the sitting position and rocking would be beneficial in the long term, but the chair needs at least 2-3 times more cushioning to use comfortably. After several emails with support, I was able to get a refund for the chair. Unfortunately, due to warehousing related issues, they weren’t able to accept a return of the item. Hopefully it works out better for others than it did for me.

3 maart 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Lovely service all round

Really quick delivery, easy to assemble. I had a screw piece missing but a replacement was sent out no problems in the post and arrived promptly. Lovely responsive customer service- I would definitely buy again!

17 februari 2023
Beoordeeld met 5 van de 5 sterren

Great customer service!

Review has been edited by me (customer) since initial review was posted.

Fantastic customer service! The white chair is great!
Posture-correcting nature of the chair is legit! Great to combine this chair with a sit-to-stand desk.

Initially, I wasn't very satisfied with my purchase as I found that the kneeling chair quality did not match what was advertised, and the price tag was too high for it was.
However, after raising my concerns to customer service, they did everything in their power to make me a happy customer. Exemplary customer service, especially coming from a small, young company!

18 februari 2023
Logo vilno.co

Antwoord van vilno.co

Hello, Dominik!

I'm sorry to hear that you're experiencing discomfort with the cushions on your new chair. Our goal is always to provide high-quality products that meet or exceed our customers' expectations, and we apologize for falling short in your case. We would like to make this right for you and suggest a couple of options.

First, we can offer to send replacement cushions to you at no cost. We understand that the cushions are the most important part of a chair, and we want to ensure that you have a comfortable experience while using our product. Please let us know if you would like us to send the replacement cushions and we'll get that process started for you. Contact our support about that: support@vilno.co

Alternatively, if you would like to return the chair for a full refund, we can help you with that as well. We understand that the cushions are not meeting your expectations, and we don't want you to be stuck with a product that doesn't work for you.
Contact our support about that: support@vilno.co

Again, we apologize for any inconvenience this may have caused and appreciate your feedback. Please let us know how we can help to make this right for you.

Regards
VILNO

Beoordeeld met 5 van de 5 sterren

What a difference this chair makes!

The chair arrived on time, it was super easy to put together and I just LOVE it. I was always slouching at my desk, I find I sit up straighter and I like rocking back and forwards, using a bit or core!

8 maart 2023
Review zonder uitnodiging
Logo vilno.co

Antwoord van vilno.co

Thank you so much for taking the time to write a review about your new chair! We're thrilled to hear that it has made such a positive difference for you. We're glad to know that you found the assembly process easy and that the chair is comfortable for you to sit in. It's great to hear that you are now able to sit up straighter and use your core muscles while rocking back and forth. Thank you again for your feedback and for choosing our product!

Regards
VILNO

Beoordeeld met 5 van de 5 sterren

Great chair

Great chair, easy to setup and comes with the tool needed. Does take a little time to get used to it especially the lower half of the legs.

8 maart 2023
Review zonder uitnodiging
Logo vilno.co

Antwoord van vilno.co

Thank you for your positive review of our chair! We are glad to hear that you found the setup process to be easy and that the included tool was helpful. We also appreciate your feedback regarding the lower half of the legs and will take it into consideration as we continue to improve our products. If you have any further questions or concerns, please do not hesitate to contact us. Thank you for choosing our chair!

Beoordeeld met 5 van de 5 sterren

I love my new Vilno chair

I love my new Vilno chair! It has totally helped my poor posture and back problems! Would thoroughly recommend to anyone else!

8 maart 2023
Review zonder uitnodiging
Logo vilno.co

Antwoord van vilno.co

Thank you for taking the time to share your positive experience with the Vilno chair! We're thrilled to hear that it has helped improve your posture and alleviate your back problems. Our team takes great pride in creating high-quality products that are not only aesthetically pleasing but also beneficial for your overall well-being.

We're glad that you would recommend the Vilno chair to others, and we hope that you continue to enjoy using it. If you have any further questions or concerns, please don't hesitate to reach out to us. Thank you again for your feedback, and have a great day!

Regards
VILNO

Beoordeeld met 1 van de 5 sterren

Kneeling chair could not be assembled

Kneeling chair could not be assembled. I tried for 3 hrs and then I had an engineer friend. Fairly certain the angles were cut wrong on one of the cross members. I then had an impossible time getting someone to respond. They offered very little assistance and made it impossible to returned (still not returned or refunded). Absolute disaster.

16 februari 2023
Logo vilno.co

Antwoord van vilno.co

Hello!

Thank you for your review!

We're so sorry about your bad experience with our chair. Unfortunately, we can't find any email from you or a phone call.

Please email us on support@vilno.co and tell us more about your problem. We will do our best to solve it!

Please, note that it is entirely normal to experience some discomfort or tenderness in the shins, knees, and back when you first begin to use the kneeling chair, but after 7-14 days of an adjustment period, your shins will strengthen and take most of your weight.

Regards VILNO.CO

Beoordeeld met 3 van de 5 sterren

Early days yet but...

So far I am liking the seating position and can see the benefits. The rocking action is ace. As for the actual product, it feels a little 'rickety' - not all screws have been drilled for decent angles and just feels like it's not going to last (i.e., not sturdy enough).

3 maart 2023
Review zonder uitnodiging
Logo vilno.co

Antwoord van vilno.co

Hello Robert!

Thank you for taking the time to provide feedback on your recent purchase. We appreciate your comments and are sorry to hear that you have concerns about the sturdiness of your product.

We take the quality of our products very seriously and we would like to investigate this further to ensure that our high standards are met. Could you please provide us with some additional information, such as your order number, so that we can look into this matter and take appropriate action?

In the meantime, if you have any specific issues or concerns with your product, please do not hesitate to contact our customer service team. We are committed to providing excellent customer service and will do our best to address any issues you may have.

Thank you again for your feedback, and we hope to hear from you soon.

Regards
VILNO

Beoordeeld met 5 van de 5 sterren

Improved my postur… but it’s a learning curve.

Improved my posture.. but it’s a learning curve.

I received the chair really quickly and all the screws and tools were there no problem. Ever built any think from Ikea? Well, it’s like that but faster and easier. 43 year old man with back issues and no issue building and moving the chair around. Surprised it’s so light!

Make sure you have space on the floor to build this as the unique shape of the chair legs (are they legs 🤷🏻‍♂️) will need extra space as you spin it round as you build.

The first sit was kind of like sitting on a sloped hill, you adjust yourself and think ‘huh, this feels weird but it’s okay, I’m good’ and within a couple of minutes, you are rocking and feel supported. I’m 16 stone and 6ft and no issue with this chair. Expect the shin supports to wobble and move a little. This is normal and will have some flex. I panicked when this happened first time (“Oh god, has my fas ass broke it on day one!?”) but it’s okay. Super strong and sturdy and I suffered from a slipped disc, so this chair has a lot to live up to.

Days 2-14 - I started to feel really achy. Was it the chair? Kind of. Having read a few articles before getting the chair a lot of people suggest not to instantly throw out your old traditional chair and move between the two for around 2 weeks. This really helped as my back and shins were trying to figure out what on earth was happening to them. I found sitting with my buttocks nearer the top half of the sit released the pressure as did the rocking. Within the first two weeks, I had upper back pain and shoulder blade pain as they are being ‘put back’ to the position they should be. My back is fighting with me and the new position that it’s not used to after DECADES in the old chair slouched position.

2 weeks - the old chair has gone (well, from the office at least) as I can tell my shins have adapted to the sitting style. My back too. I would say keep the old chair around for a few weeks but I started to use it less and less.

I LOVE this chair, my posture is better, my wife has noticed I walk less slouched, carry myself and my weight better and because I’m not aching, I can keep working at my desk for longer. I used to look down a lot at my desk and slump forward. No more.

Love this and WILL be getting another as my wife has her eyes on my chair! Haha
Awesome product. Want my next one to be in red.. hopefully 🤞🏻

22 februari 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Love my Vilno

Love my Vilno! I use it in my office and I use it in my Guided Meditation sessions on the weekends.
Waiting on the stand/desk to be delivered but I know it will be perfect in my meditation room.

6 februari 2023

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