I just received my order, and the VIOSSI team did a great job—everything is perfect. My Navy Slim- Fit Tuxedo fits me perfectly. I feel like I was right there with them for the measurements. I am so... Toon meer
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Lees wat reviewers zeggen
I have recived wrong size not one size down but more than two size down, when the size measurement taotally wrong (not acceptable) Viossie need to foucus to get it right. Bad Packaging I have never se... Toon meer
Bedrijf heeft geantwoord
This company has been supplying me with top notch suits for over 3 years. I’ve been extremely impressed with the quality of the suits & the professional customer service that I’ve received throug... Toon meer
Bedrijf heeft geantwoord
After giving them my measurements, they messaged me telling me that their fitting specialist recommended a different size for me so I went with what they said. The suit ended up being too small for me... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our mission is to provide the highest quality men's suits that are both stylish and timeless. We strive to create a personalized and unparalleled customer experience by offering exceptional craftsmanship, premium fabrics, and impeccable tailoring.
Contactgegevens
Denver, 80230, Aurora , Verenigde Staten
- +14156499398
- info@viossi.com
- viossi.com
3,3
Gemiddeld
171 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Happy client
I just received my order, and the VIOSSI team did a great job—everything is perfect. My Navy Slim- Fit Tuxedo fits me perfectly. I feel like I was right there with them for the measurements. I am so happy for the good quality.
Lesly C from USA.
5 maart 2026
Review zonder uitnodiging
Horrible customer service
I purchased a blazer from this company, and it did not fit. They do not tell you that their sizes run small. I emailed them several weeks later to see if I could exchange it and they told me it was passed their two week return window. For 100$ more I could exchange it. There is no way Im giving them anymore money. That is a horrible way to treat customers. I would advise not to use them.
1 december 2025
Review zonder uitnodiging
Antwoord van VIOSSI - Men's Slim Fit Suits
I certainly recognize your disappointment and frustration regarding the manual exchange fee, and the team truly wants to share some helpful context on why this is necessary. We absolutely stick to our return and exchange policy to ensure we are fair to all of our valued customers.
Looking at the timeline for your order:
- The order was delivered on Thursday, November 6, 2025.
- We initially replied to your email about a return and sent you the link to our return portal on Friday, November 14, 2025, giving you the opportunity to start the return within the standard window.
- However, you waited until Friday, November 28, 2025, to let us know you wanted to exchange again, which was after the return window had already closed.
We truly want to help you secure the correct size, which is why we offered the manual exchange option! If the team were to make exchanges outside of the return window (and outside of REDO coverage) without charging for the additional labor and logistics required for manual processing and shipping, our company would unfortunately be losing money and wouldn't be able to stay open long. The $100 fee is solely to cover our costs for handling this specific exception.
We genuinely hope you can understand our position, and the team is still here to help process that manual exchange if you decide to move forward!
Poor quality and service
After giving them my measurements, they messaged me telling me that their fitting specialist recommended a different size for me so I went with what they said. The suit ended up being too small for me and unwearable. The suit was also very poor quality for being that expensive. They didn't let me return it either. Stay away from Viossi. You've been warned!
24 augustus 2025
Review zonder uitnodiging
Antwoord van VIOSSI - Men's Slim Fit Suits
We certainly recognize your concern regarding the fit and quality of the suit, and we want to address your comments for others who may be viewing this review.
To thoroughly investigate your experience, including the recommendation from our fitting specialist, the quality concerns, and the matter of your return, we need to locate your purchase details. We kindly ask that you provide your order number so we can double-check the specifics of your transaction.
Our team has checked all possible orders under your name in our system and found no record of emails or chats regarding the complaints mentioned in this review.
We stand by the quality of our garments and want to ensure every customer has a positive experience. If you would like to further discuss this matter, please email us directly at info@viossi.com.
VIOSSI Customer Support Team
The quality of their suits is very…
The quality of their suits is very poor. Thin material and poor fit. Thin lining. Initially customer service was good until we requested a refund or actually exchange. They refused as a “button was broken” when in fact it was not when we sent it back. The quality is very poor. Despite paying for their “RE-DO” they didn’t accept the return. We are stuck with a cheap quality suit that cannot be worn that cost 400 bucks. Very very poor customer service. Do not fall for this scam.
4 juli 2025
Review zonder uitnodiging
Antwoord van VIOSSI - Men's Slim Fit Suits
We certainly recognize your strong feelings regarding the quality of the suit and the outcome of your return request for Order #11886. The team wants to clearly address your concerns, as many others look to these public reviews.
We take all feedback about our product quality seriously. Regarding your order, we want to confirm that throughout your experience, the team provided you with dedicated customer support, including:
- Assistance from our fulfillment team upon placing your order based on your height and weight.
- Detailed sizing information and instructions on how we measure our suits.
- Immediate assistance with your request for an exchange to a larger size to bypass the refund restocking fee.
- A formal investigation by our senior team regarding the condition of the returned item upon your request.
The reason your return was ultimately refused was not arbitrary. After a thorough internal review, the team confirmed that the jacket was received at our facility with a damaged/detached button, which was against our standard Return & Refund Policy. Our policy clearly states that we cannot accept returns for items that arrive back to us in a damaged condition, as they must be in brand new, unworn, and resellable condition. While you noted that the button might be an easy fix, once an item is received damaged, it cannot be sold as new, and the logistics and costs involved in restoring it are significant.
Despite the policy violation, the team made an exception to assist you with the damaged part by:
Shipping the suit back to your preferred address.
Shipping new buttons from Turkey at our expense after you confirmed a piece was missing upon receiving the item back.
The team's efforts to send you replacement parts, even after the return was denied, show our genuine commitment to assisting you. However, we must remain firm in adhering to our return policy regarding the condition of returned goods.
If you would like to further discuss this, please email us at info@viossi.com.
VIOSSI Customer Support Team
Don’t trust them. It’s a huge pain
Really disappointed with my experience. I wanted something suave and classic before my brother in laws wedding and although I was nervous to order from them, thought their website and clothes looked pretty professional. At first the communication with Josh from Customer Service was very helpful so I thought, why not give the new guy a shot.
When I got the suit, the quality wasn’t bad but pants were stitched in a way that went up my butt and I could barely walk in them much less sit or dance. so instead of having a great time with friends and family at a destination wedding, I had to run around town two days before the wedding to find a suit. I instead had to spend 1500 on a bonobos suit and have it rush delivered to make it on time.
I could have forgiven that but when I contacted them with videos and pictures requesting an exchange or refund and they gave me the run around for MONTHS basically telling me I didn’t know how pants were supposed to fit then offering me less than I paid for the suit and negotiating with me about the price of the return (so much for “easy returns” on their website).
What’s even WORSE is that I finally agreed to have them take the suit back after weeks of arguing about the refund price, and although I paid to ship it back, they said they “never received it” although UPS said they handed it to someone and confirmed the receipt.
I was really excited to use them in the future but wow did the experience cause so much of a pain in my ass.
5 mei 2024
Review zonder uitnodiging
Antwoord van VIOSSI - Men's Slim Fit Suits
We certainly recognize your extreme disappointment and the issues you experienced with the fit of the suit and the subsequent challenges with your return. We truly regret that your experience caused you such a great inconvenience, especially right before a wedding.
To properly investigate every detail you've described—from the initial fit concerns and the communication regarding the return to the crucial claim that we "never received" the suit despite a UPS delivery confirmation—we need your order number.
The team takes claims of this nature, especially regarding the receipt of returned merchandise, with the utmost seriousness, and we must examine the specific records associated with your purchase to address this thoroughly and fairly. Once you provide the order number, we can look into all correspondence and shipping records immediately to provide you with a resolution.
If you want to further discuss this, please email us at info@viossi.com.
VIOSSI Customer Support Team
Not for MEN with muscles
Honestly the only thing this company has going for it is beautiful, well made, products. Everything else is quite frustrating. Customer service is not existent. No one ever answers the phone. These tuxedos are the smallest "slim fit" I've ever tried on in my life, I have 17" arms (which is average) and there is just no way to move them in these sleaves. This product is meant for toothpicks, if you are of average build or lift any kind of weights, do not order unless you want to try 3 sizes larger and risk paying a 20% restocking fee.
7 maart 2025
Antwoord van VIOSSI - Men's Slim Fit Suits
We recognize your specific feedback regarding the fit of our "slim fit" tuxedos for athletic builds, especially concerning the arm and sleeve tapers, and we appreciate you sharing your experience with others, including your high praise for the quality and craftsmanship of our products.
It is clear from your experience with Order #11309 that our "slim fit" cut did not meet your needs, despite your best efforts and multiple attempts to find the right size. We want to clarify the timeline of events to show that the team worked diligently to assist you throughout this challenging process:
- Prompt Exchange Assistance: When you initially contacted us with your size issue and urgent wedding deadline, the team immediately provided options for an instant exchange and committed to checking the expedited process to meet your timeframe.
- Sizing Clarification: We addressed your concern about the snug fit by explaining that our designs adhere to a true slim-fit cut which may differ significantly from the more generous "vanity sizing" used by some other brands.
- Dedicated Follow-up: Despite the need for multiple exchanges, out-of-stock issues, and a subsequent refund request, the team consistently followed up, provided tracking information, and handled the request for your second item's return.
- Refund Resolution: Although there was a delay due to system tracking issues with the return (which required you to provide the tracking number and detailed timeline), the refund request was escalated to our finance team and successfully processed.
While we regret that our distinct slim-fit tailoring did not accommodate your build and resulted in you having to return the item (and incur the associated restocking fee), the team was committed to providing a solution at every step of your journey.
We genuinely value your feedback on the fit for muscular builds, and we are still here if you have any questions about your final refund.
If you want to further discuss this, please email us at info@viossi.com.
VIOSSI Customer Support Team
Antwoord van VIOSSI - Men's Slim Fit Suits
We are thrilled to receive your positive feedback and are so glad you found our products to be "Very clean and original!"
Thank you for choosing us. We work hard to offer distinctive designs and are pleased to know that our efforts resonate with our customers.
VIOSSI Customer Support Team
I normally ware a 44L
I normally ware a 44L, I ordered a 46 because the tuxedo came in slim. Needless to say the suit was still too tight. I’m having to spend another 120.00 buck on alterations and go on a diet before my event just to wear it. Could have returned it, and paid a 20% restocking fee plus and return shipping cost. I chose to keep the suit in that the total cost was about the same. My opinion, these suits are designed for slim folks only.
11 februari 2025
Antwoord van VIOSSI - Men's Slim Fit Suits
We appreciate you sharing your experience regarding the fit of the tuxedo.
We do advertise that our suits are designed with a slim-fit cut, and we understand that this specific tailoring is meant to provide a closer, more streamlined silhouette. While we regret that the sizing you selected still required further alterations, we acknowledge your decision to keep the suit and tailor it to your exact preferences.
Our suits are indeed designed for individuals who prefer this modern, slim-fit look. We hope the final result after your alterations is exactly what you were aiming for.
If you want to further discuss this, please email us at info@viossi.com.
VIOSSI Customer Support Team
Packaging is horrible could definitely…
Packaging is horrible could definitely do a better job with that.
31 januari 2025
Antwoord van VIOSSI - Men's Slim Fit Suits
We acknowledge your feedback regarding the packaging quality.
We take note of all suggestions related to our product delivery and continually look for ways to optimize our processes.
In reviewing the history of your Order #11240, the team was dedicated to assisting you through every step, including immediately confirming your decision to proceed with the order after a temporary cancellation request and providing the necessary tracking information. When you had an issue locating the package, we provided the detailed carrier delivery information and advised you on the steps to follow up with the shipping company, as the delivery location itself is handled by the carrier.
If you want to further discuss this, please email us at info@viossi.com.
VIOSSI Customer Support Team
Antwoord van VIOSSI - Men's Slim Fit Suits
We are delighted to receive your positive feedback regarding our "Great Customer Service," "Fast feedback," and "Great quality suits."
Thank you for choosing us and for taking the time to share your positive experience!
VIOSSI Customer Support Team
When you see good quality on the…
When you see good quality on the internet without seeing it in person. It never look how you want it when you put it on. I was amazed on how it looked in person and when I tried it on. The fit was perfect and the look was awesome. I made the right choice and the delivery was quick
11 februari 2025
Antwoord van VIOSSI - Men's Slim Fit Suits
We are thrilled to receive your excellent feedback!
We understand that ordering clothes online can be a leap of faith, and it is wonderful to hear that the suit surpassed your expectations when you saw it in person and tried it on. Knowing that the fit was perfect and the look was awesome confirms that you made the right choice, and we are glad the delivery was quick as well.
Thank you for choosing us!
VIOSSI Customer Support Team
Overall i am happy with the purchase
Overall i am happy with the purchase. However quality of the clothing is a little sub par.
31 januari 2025
Antwoord van VIOSSI - Men's Slim Fit Suits
We are pleased to hear that you are overall happy with your purchase.
We also appreciate your honest feedback regarding the quality of the clothing. We take all comments about our garments seriously and continuously strive to deliver products that meet our customers' expectations for both style and quality.
If you want to further discuss this, please email us at info@viossi.com.
VIOSSI Customer Support Team
I’ve purchased a few times from this…
I’ve purchased a few times from this company and their products are high quality and modern. I live in Canada and the shipping is fast. I’m very happy with the whole experience..thank you Viossi!
24 januari 2025
Antwoord van VIOSSI - Men's Slim Fit Suits
We are absolutely thrilled to hear that you have purchased from us a few times and that you are very happy with the whole experience!
It's wonderful to know that you find our products to be high quality and modern, and we are especially pleased that the shipping to Canada has been fast for you. Thank you for your continued business and for sharing your positive feedback!
VIOSSI Customer Support Team
Happy customer
Packing and delivery of item was wonderful just be sure to check your measurements as I believe your items are smaller than my measurements would be.
24 januari 2025
Antwoord van VIOSSI - Men's Slim Fit Suits
We are pleased to hear that the packaging and delivery of your item were wonderful.
We also appreciate you sharing your advice for future customers to double-check their measurements. We clearly advertise that our suits are designed with a slim-fit cut, and we provide detailed sizing information and measurements on our website to help customers choose the best fit for their needs. You can view our size chart here: https://viossi.com/pages/size-chart.
VIOSSI Customer Support Team
Don’t buy…
The fact that you can’t return a final sale item for at least an exchange when it’s the wrong size is insane. It’s a final sale so I get no returns but not allowing people to exchange it for the right size is a horrible business model. Especially when someone has never bought a suit from your store and has no idea how it will fit. And yes I put my measurements in and bought the size your site recommended. I was offered an exchange but had to pony up another 100 bucks plus shipping costs to return a $199 suit as a “special favor”. No thanks! I will never purchase from your site again and will review your company to make sure nobody else gets taken.
24 januari 2025
Antwoord van VIOSSI - Men's Slim Fit Suits
We recognize your frustration that your purchase of Order #11225, which was a Final Sale item, could not be returned or exchanged without an additional cost.
For the benefit of others viewing this review, we want to clarify that the items purchased were part of a heavily discounted Final Sale collection. As clearly stated in our policy, which you can review on our website, Final Sale items are nonrefundable and nonexchangeable due to their significant price reductions.
Despite the firm policy regarding this special collection, the team acknowledged your situation as a first-time customer and decided to make an exception by offering you a manual exchange for a different size or style. This offer was made as a "special favor" because we genuinely wanted to assist you in finding a garment that worked.
However, processing returns and exchanges for heavily discounted items, which fall outside of our standard policies, requires manual labor, special processing, and reshipping costs. The $100 fee was presented solely to cover these associated costs for the special exception we offered, not as a profitable negotiation.
We stand by our policies for Final Sale items but will continue to look for ways to assist customers on a case-by-case basis when possible, as we did in your situation.
If you want to further discuss this, please email us at info@viossi.com.
VIOSSI Customer Support Team
There should be an easier way to return…
There should be an easier way to return merchandise.
24 januari 2025
Antwoord van VIOSSI - Men's Slim Fit Suits
Hello Arastoo,
Our refund policy provides clear instructions on how to proceed with a return. The process is fully automated: simply submit the request, after which our fulfillment manager will review and approve it, and you will receive a shipping label.
A 5-star rating reflects the overall experience, including shipping speed, product quality, and ease of use on our website. We respectfully disagree with the 1-star rating, as the return process is a small component of the full customer experience. We would greatly appreciate it if you could consider updating your rating to reflect your complete experience with us.
Service client déplorable
J'ai commandé un ensemble costume/chemise sur le site de Viossi, pour lequel je n'ai reçu que la chemise et pour lequel j'ai payé 50€ de frais de douanes. N'ayant pas reçu de nouvelles du costume, il a fallu que j'envoie un message au service client pour déclancher la livraison du costume, pour lequel j'ai payé cette fois un supplément de 30€ de droit de douanes. Si je ne les avais pas relancé, je n'aurais jamais reçu le costume. Aucun geste commercial ne m'a été accordé après avoir demandé à plusieurs reprises une compensation pour les droits de douanes (qui n'étaient pas clairement mentionnés à l'achat), et les problèmes de livraison.
7 januari 2025
Antwoord van VIOSSI - Men's Slim Fit Suits
Dear FZ,
Please note that our Shipping Policy (https://viossi.com/pages/shipping-policy) clearly outlines that customs duties may apply to international shipments, and we make every effort to ensure customers are informed about potential additional charges at the time of purchase.
If you'd like to discuss this further, please feel free to reach out to us directly.
Antwoord van VIOSSI - Men's Slim Fit Suits
Dear Otto,
Thank you for taking the time to leave such a positive review! We're thrilled to hear that you received your order quickly and that everything met your expectations.
We truly appreciate your support and look forward to serving you again in the future!
Quality and size ! Fits perfectly!
This is my sencond suit ! I loved it so much and I get lots of compliments when I wear them! Thank you !
7 januari 2025
Antwoord van VIOSSI - Men's Slim Fit Suits
Dear Adriel,
Thank you so much for your kind words and for choosing us for your second suit! We're thrilled to hear that you love it and that you're receiving so many compliments. It means the world to us to know our products are making you feel great.
We truly appreciate your support and look forward to serving you again soon!
Bad a Quality
Buy 2 suit , one was a great Quality , other bad bad a quality
Can't return items
Return policy viossi Sucks
28 december 2024
Antwoord van VIOSSI - Men's Slim Fit Suits
We recognize your feedback regarding the differing quality between the two suits you purchased and your concern about our return policy.
We appreciate you noting that one suit was of great quality. However, we take comments about the quality of the other item seriously. To properly address the specific quality concern and review the situation regarding your eligibility to return the item, we kindly ask that you provide your order number so the team can investigate.
Regarding our return policy, it is well-advertised on our website, and we adhere to it consistently to ensure fairness for all of our valued customers.
If you want to further discuss this, please email us at info@viossi.com.
VIOSSI Customer Support Team
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