I just received my order, and the VIOSSI team did a great job—everything is perfect. My Navy Slim- Fit Tuxedo fits me perfectly. I feel like I was right there with them for the measurements. I am so... Toon meer
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Lees wat reviewers zeggen
I have recived wrong size not one size down but more than two size down, when the size measurement taotally wrong (not acceptable) Viossie need to foucus to get it right. Bad Packaging I have never se... Toon meer
Bedrijf heeft geantwoord
This company has been supplying me with top notch suits for over 3 years. I’ve been extremely impressed with the quality of the suits & the professional customer service that I’ve received throug... Toon meer
Bedrijf heeft geantwoord
After giving them my measurements, they messaged me telling me that their fitting specialist recommended a different size for me so I went with what they said. The suit ended up being too small for me... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our mission is to provide the highest quality men's suits that are both stylish and timeless. We strive to create a personalized and unparalleled customer experience by offering exceptional craftsmanship, premium fabrics, and impeccable tailoring.
Contactgegevens
Denver, 80230, Aurora , Verenigde Staten
- +14156499398
- info@viossi.com
- viossi.com
3,3
Gemiddeld
171 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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Misleading website
Misleading website. I purchased a suit in which the page explains that I’m able to return or exchange the product. Then continues to allow me to purchase the “re-do or exchanges” plan at checkout. I receive the suit and it’s too small, even though I followed their size chart accordingly. The suit also appeared to be used.. stains on the tag inside the right sleeve, pen marks on another tag but they claim that they are brand new suits and don’t sell any used products.. No where on the page does it prompt you to go to a separate page on the website to find their return policy in which final sale products won’t be accepted but sometimes “on special occasions” but they will ask you for 200$ more.
26 augustus 2024
Antwoord van VIOSSI - Men's Slim Fit Suits
We understand your frustration regarding the fit and the exchange process, Jared. The VIOSSI Customer Support Team wants to address your concerns directly and clarify the steps we took to assist you despite the Final Sale nature of your purchase.
When you contacted us a year ago requesting an exchange for Order #10351, we promptly reviewed your request and clearly communicated that the items purchased were Final Sale, as outlined in our Return Policy (https://viossi.com/pages/refund-policy).
However, demonstrating our commitment to assisting customers, we immediately escalated your request to management to explore making an exception for your Final Sale item. We followed up with you a year ago to offer a highly discounted option to cover the costs associated with processing the exchange (including the size difference and shipping) for $200. This was an exception offered to remedy the situation when no return or exchange was guaranteed.
Regarding the suit's fit: Our suits are styled as Slim Fit, and we provide detailed measurements at https://viossi.com/pages/size-chart. We urge all customers to consult this chart before purchasing discounted Final Sale items.
We assure you that we only sell brand new, unworn suits. The marks you noted were likely warehouse handling marks, which can occur during quality control and packing, but they do not indicate a previously worn product.
VIOSSI Customer Support Team
GREAT SERVICE
I needed my suit quick due to last minute shopping for a wedding. This was my first time purchasing from this site so I was very on edge but the suit got to me in a timely manner! Communication was EXCELLENT !
24 augustus 2024
Customer service is terrible …
Customer service is terrible communication there’s none. Products are poor quality
26 augustus 2024
Antwoord van VIOSSI - Men's Slim Fit Suits
Dear Richard Burns,
We appreciate your feedback and are sorry to hear that you are dissatisfied. However, we would like to clarify the situation for the benefit of other customers.
From the moment you placed your order, our team has been in constant communication with you, providing detailed explanations about our policies, including the final sale condition of the suit you purchased. We take pride in our customer service and the quality of our products, and we made every effort to assist you throughout the process.
We understand that not every purchase may meet expectations, but we kindly remind all customers to thoroughly review our policies before making a purchase. This ensures transparency and avoids any misunderstandings.
We stand by the quality of our products and the dedication of our customer service team. We always strive for complete customer satisfaction, and we regret that this situation has led to your dissatisfaction.
Warm regards,
VIOSSI Customer Care Team
Antwoord van VIOSSI - Men's Slim Fit Suits
Dear Ricardo,
Thank you for taking the time to share your experience with our products.
We're thrilled to hear that the quality of the materials has met your expectations and that our shipping times have been satisfactory. Your satisfaction is our top priority, and we're glad to have delivered on that promise.
If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Warm regards,
VIOSSI Customer Care Team
I ordered a Camel Slim-Fit Suit 3-Piece…
I ordered a Camel Slim-Fit Suit 3-Piece in the size of US 36 / Eu 46 / W36 the pants that were sent were a size 30. However , ive been out of the country for 4 weeks taking care of the death of my grandfather im just now returning home I understand that’s there a 15 day process but I have a wedding to attend at the end of August
8 juli 2024
I ordered a suit and thought I ordered…
I ordered a suit and thought I ordered my size but mistakenly when I received the item its was a European size not a Us size so I contacted them via email to see if I could simply exchange it for another one or at very least get a more expensive option and pay the difference and they would not work with me at all… I ordered from them before and understand the policy, but firstly when I ordered the suit I wasn’t under the impression that it was a final sale because I wouldn’t have paid over $200 dollars for it. Now I’m stuck with a suit that’s extremely too small and I’m out of $238 dollars… I will never order from them again, which is a shame because I’ve suggested this site to multiple people and I actually like their suits but them not being able to at least give a one time grace is unacceptable…
12 juli 2024
Antwoord van VIOSSI - Men's Slim Fit Suits
Hello Tyrone,
Thank you for sharing your experience.
You made just one purchase with our company in 2023, not multiple times. In that order, the suit was priced at around $269.00. This time, you were charged for a final sale item, and all the details were clearly stated on our policy page.
After reviewing your communication with our customer support team, it appears that you declined the option to pay the $100 difference for an exchange to another item within that price range. Instead, you chose to leave a negative review. We offered this exchange option as a courtesy, but you opted not to take it. Please refrain from providing misleading information to other customers.
If you are still interested in a resolution, I would be more than happy to assist with an exchange to another item by paying the difference.
You can reach me directly at sales@viossi.com, and I will do my best to help.
Warm regards,
The VIOSSI Customer Care Team
Antwoord van VIOSSI - Men's Slim Fit Suits
Dear Patrick,
Thank you for taking the time to share your experience with our products. We're thrilled to hear that the quality of the materials has met your expectations and that our shipping times have been satisfactory. Your satisfaction is our top priority, and we're glad to have delivered on that promise.
If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Warm regards,
VIOSSI Customer Care Team
You didn't Applied All the percentages…
You didn't Applied All the percentages Discount that you promised Me.
8 juli 2024
Antwoord van VIOSSI - Men's Slim Fit Suits
Dear Thomas,
The purpose of the 5-star rating system is to help others understand the quality of the item, the effectiveness of our customer support, and the speed of delivery. The item you purchased was already part of our sale collection, originally priced at $299 and reduced to $199—a $100 discount. Offering an additional discount would unfortunately result in a loss for us. At our store, we strive to provide the best possible pricing for our customers, but we cannot sell at a loss. We believe that a 2-star rating for not receiving an additional discount on an already discounted item is not an accurate reflection of the situation and may mislead other customers.
All of your orders, including those from the past, have been processed promptly and without any issues.
Warm regards,
The VIOSSI Customer Care Team
Antwoord van VIOSSI - Men's Slim Fit Suits
Dear Tyson,
Thank you for taking the time to share your experience with our products.
Upon reviewing your order, we note that it was placed on July 11th, processed and shipped by July 12th, and delivered by July 18th. On July 29th, you filed a return request and returned the item. After inspection, we found that the item had been used multiple times. Unfortunately, due to its condition, it can no longer be resold. As a result, we will need to either return the item to you or dispose of it if we do not receive a response from you within several days of the email which was sent by our colleague. Item was was returned and used: https://postimg.cc/sGh2WKTt
We have sent several follow-up emails but have not received a reply from you.
If you have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Warm regards,
The VIOSSI Customer Care Team
The efficiency of my order
The efficiency of my order. It was expedited in a very timely manner, and I received it in a timely manner as well. I really love the quality of the merchandise as well as how well it fits. That’s the reason I continue to order from you.
1 juli 2024
Antwoord van VIOSSI - Men's Slim Fit Suits
Dear Jimmy,
Thank you for taking the time to share your experience with our products. We're thrilled to hear that the quality of the materials has met your expectations and that our shipping times have been satisfactory. Your satisfaction is our top priority, and we're glad to have delivered on that promise.
If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Warm regards,
VIOSSI Customer Care Team
Antwoord van VIOSSI - Men's Slim Fit Suits
Dear Slim,
Thank you for taking the time to share your experience with our products. We're thrilled to hear that the quality of the materials has met your expectations and that our shipping times have been satisfactory. Your satisfaction is our top priority, and we're glad to have delivered on that promise.
If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Warm regards,
VIOSSI Customer Care Team
Do NOT Buy from this company!
Terrible quality and fit. Suit jacket has loose strings from garment hanging. Suit was delivered wrinkled which shows poor quality materials.
Tried to exchange the pants as they were too tight and was charged for a new pair. Had to purchase because I’m a groomsmen.
I would never give Viossi another dime. Do not buy from this company!
(Rated 5 stars because sometimes they remove low ratings)
22 juni 2024
Antwoord van VIOSSI - Men's Slim Fit Suits
Dear Dom,
Thank you for taking the time to share your experience with our products.
We come very seriously to the quality and the packaging of our customers. We are not interested in delivering damaged items. Our main goal is to have long term relationship.
Indeed, we can't just separate part of the suit because when you purchase a suit, you are purchasing it as a whole set, not separately. Therefore, we can't exchange separate part. We can easily exchange the whole suit. Also, all these informations are written in our shipping/return policies. Hopefully, I was able to resolve your issues.
If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Warm regards,
VIOSSI Customer Care Team
Antwoord van VIOSSI - Men's Slim Fit Suits
Dear Uchena,
Thank you for taking the time to share your experience with our products. We're thrilled to hear that the quality of the materials has met your expectations and that our shipping times have been satisfactory. Your satisfaction is our top priority, and we're glad to have delivered on that promise.
If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Warm regards,
VIOSSI Customer Care Team
Bad choice !
The quality of the materials used to make this suit
Leaves a lot to desire ! Also I am not happy with the buttons not in alinement on the front of jacket It has become a big hassle to shop on line for clothing reasonably priced and find that the suit that you ordered was made subpar in quality of materials and construction
I wasted money once again on falsely advertised
Clothing. I would not shop this name brand VIOSSI again , period !!! In addition the suits look fabulous in advertisement but they fall flat in using
Inferior quality materials . I work hard for my money
I hate wasting it on failed online merchandise.
10 juni 2024
Antwoord van VIOSSI - Men's Slim Fit Suits
Dear Uchena,
Thank you for taking the time to share your experience with our products.
We are focusing and spending decent time on building our suits. Every detail is build according our technical documentation and every single detail is being controlled on every stage of the production. Every person has different expectations and understanding what is good.
We are more than happy to offer you another suit with decent discount , so you can try and see if our suits are still not expected as you wanted.
If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Warm regards,
VIOSSI Customer Care Team
Great service
Item delivered with speed. Looked exactly as it was presented on their webpage.
28 mei 2024
Antwoord van VIOSSI - Men's Slim Fit Suits
Dear TO,
Thank you for taking the time to share your experience with our products. We're thrilled to hear that the quality of the materials has met your expectations and that our shipping times have been satisfactory. Your satisfaction is our top priority, and we're glad to have delivered on that promise.
If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Warm regards,
VIOSSI Customer Care Team
One of the bests
Found the perfect suit for my wedding. Really fast delivery and top customer service
6 juni 2024
Clothing size
I don't understand why they sell non-standardized sizes! if I order a European size EU 56, I expect this size standardized for European cans and nothing else! If I buy clothes in any store in any EU country, they are always the same size and the clothes fit me (that's why I took the risk of ordering through the e-shop). However, it turned out that the goods came from Turkey, where they probably produce these goods. Why do some manufacturers "mainly from Asia" sew according to other standards, where do they get them??? Nice cut, material and relatively high-quality design, but the suit is completely unusable, it cannot be worn. Too bad money spent. We paid customs duty in the amount of 20% of the goods and if I had to pay postage back, I would be even more in the red. I prefer to use these rags to mop the floor of the house. Be CAREFUL!
6 juni 2024
Antwoord van VIOSSI - Men's Slim Fit Suits
We recognize your deep dissatisfaction regarding the sizing of the EU 56 suits you ordered, the payment of customs duty, and your belief that our sizing is non-standardized.
We want to be clear that our suits are indeed crafted in Turkey, and we are proud of the quality materials and design you noted. Furthermore, we clearly advertise that our suits are slim fit on our website, and we provide detailed garment measurements in our size chart here: https://viossi.com/pages/size-chart. This size chart is essential because slim-fit cuts inherently differ from traditional standardized EU sizing and often require customers to size up.
Regarding your order, #9824, the team took the following steps:
We immediately responded to your initial inquiry on June 1, 2024, regarding the status of your two suits.
We clarified our 3-business-day processing time (in addition to the shipping time) by providing a direct link to our shipping policy.
We want to note that all international orders are subject to local customs duties and fees, which are determined by the receiving country, not by us. We regret that the difference in our slim-fit cut led to your decision not to wear the suits.
If you want to further discuss this, please email us at info@viossi.com.
VIOSSI Customer Support Team
An amazing company and high quality…
An amazing company and high quality tux!!! I was able to talk to customer service through instagram and find my right size tux for my wedding!!! They were very helpful and friendly. I highly recommend and will buy again!!!
28 mei 2024
I like the quality of the suit
I like the quality of the suit, I very much disliked the deception and telling me, I cannot return it when I clearly could.
4 juni 2024
Antwoord van VIOSSI - Men's Slim Fit Suits
We are pleased to hear that you like the quality of the suit.
However, we must clarify your comment regarding "deception" and being told you cannot return the item. Based on the communications we received from you, the team was actively working to assist you with the fit issue:
When you contacted us saying the size was wrong and the jacket did not fit, the team immediately responded to help you.
We asked you to send a picture of you wearing the suit so the fulfillment team could better understand the fit discrepancy.
Crucially, we provided you with the direct link to the return portal so you could file an exchange.
Since we did not receive any further response or follow-up from you after providing the return link, the team was unable to complete the exchange process. We did not tell you that you could not return the item; rather, we provided the means to do so.
If you want to further discuss this, please email us at info@viossi.com.
VIOSSI Customer Support Team
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