Virtualmacosx Reviews 

35
TrustScore 1.5 uit 5

1,7

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Beoordeeld met 2 van de 5 sterren

We tried the service, the machine speed quality is really bad and you don't have admin access to install anything. Worst part is that after requesting to stop the service we are still getting c... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

a day before my subscription renwal date I contacted support to cancel my subscription. However I received no reply and they withdraw the money from paypal on the next day. I send another email... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 2 van de 5 sterren

Looks like a half-baked automated system. I had to cancel after a month as the system is quite slow and quite unresponsive. After cancellation, I was still charged and only after complained th... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 2 van de 5 sterren

I've had a problem with activation but customer service was ok, responded within a day. What I found unusable was a speed. It's super slow for me, even typing is nightmare, there is a big latency. The... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Webhostingbedrijf

Informatie afkomstig van verschillende externe bronnen

We host virtual Mac OS X Servers and Desktops with affordable pricing. Check out our fully managed Xcode Development Desktop for rapid iOS development and hosted Xcode IDE/SDK. Multiple Data Center locations for optimum connection.


Contactgegevens

1,7

Zeer slecht

TrustScore 1.5 uit 5

35 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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1,7

Alle reviews

(35)

1 review in de afgelopen 12 maanden

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Beoordeeld met 4 van de 5 sterren

No answer from support team.

No answer from support team.
Did not cancel my order although I asked for cancelation over the ticketing system.

Updated: Thank you for your answer, yes my business email was not working for a while. Same address is now functional.

25 juni 2020
Review zonder uitnodiging
Logo Virtualmacosx

Antwoord van Virtualmacosx

We attempted to contact you several times but our emails bounced. Is it possible the email address in your account was incorrectly entered? We can help you sort out your problem if you contact us again with a connectable email address.

Update: Thanks for the update on your review. We'll reach out to you again through email.

Beoordeeld met 4 van de 5 sterren

A little slow, support is ok

It's a little slow, but I succeeded to compile an app in less than an hour. There are times when the speed is worse, I guess just a question of finding the best time to connect. Support is pretty neat too.

24 juni 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Thanks for the great support as I set…

Thanks for the great support as I set up my dev environment. I appreciate your patience with my many support requests. Thanks.

13 juni 2020
Review zonder uitnodiging
Logo Virtualmacosx

Antwoord van Virtualmacosx

No problem Ben that's what we're here for!

Beoordeeld met 1 van de 5 sterren

Thieves and scammers

Canceled their service within the first week (because it sucked), still they are stealing money thru PayPal.

7 juni 2020
Review zonder uitnodiging
Logo Virtualmacosx

Antwoord van Virtualmacosx

We refunded your money once you made us aware that you hadn't cancelled your paypal recurring payment as required by the cancellation policy. The service may not have worked out for you but we have many satisfied customers.

Beoordeeld met 1 van de 5 sterren

Truly junk

Truly junk. Paid for the 1 hour shared plan but I never received my login details. Logged into the client area and was told that the bill was unpaid - even though the payment was cleared from my bank. AVOID AT ALL COSTS!

3 mei 2020
Review zonder uitnodiging
Logo Virtualmacosx

Antwoord van Virtualmacosx

We don't have record of you in our Client Database. Did you use a different name at signup? Did you contact support about your issue?

Beoordeeld met 1 van de 5 sterren

A very bad service and no return money

A very bad service. I bought this service for 5 days and my account is still inactive. There is no response to any support record. no refund. I made an experiment with demo accounts. the mouse is about 50 seconds to play. I definitely do not recommend. stay away. Please answer and return my money!

17 maart 2020
Review zonder uitnodiging
Logo Virtualmacosx

Antwoord van Virtualmacosx

We don't have record of you in our Client Database. Did you use a different name at signup?

Beoordeeld met 1 van de 5 sterren

Very bad performance, no money return

The service is super super slow to the point that it is not possible to be used. For example if you move mouse it will take 30 seconds the mouse cursor to move in the remote desktop machine.
On top of that THEY DO NOT RETURN YOUR MONEY.
Zero reply from them.
Do not step into this trap.

26 februari 2020
Review zonder uitnodiging
Logo Virtualmacosx

Antwoord van Virtualmacosx

Please submit a support ticket through the billing portal. If the environment is reacting slowly it can be caused by latency introduced by geographic distance. Support can help determine whether the root cause of the performance issue is based on latency.

Beoordeeld met 1 van de 5 sterren

Scammers take my money and then ignore…

Scammers take my money and then ignore me without giving me any service.

16 februari 2020
Review zonder uitnodiging
Logo Virtualmacosx

Antwoord van Virtualmacosx

Please submit a ticket through the billing portal. It's possible that your login details came to your spam/junk folder. We can resend the login details if you didn't receive them.

Beoordeeld met 1 van de 5 sterren

a day before my subscription renwal…

a day before my subscription renwal date I contacted support to cancel my subscription.
However I received no reply and they withdraw the money from paypal on the next day.
I send another email to the support but still no reply.

I was hoping to cancel this subscription in order to subscribe for another bigger one but now this chance if very slim.
if anyone knows how to get to their support o I can get my money back please let me know

9 januari 2020
Review zonder uitnodiging
Logo Virtualmacosx

Antwoord van Virtualmacosx

Hadeer, did you cancel through the billing portal. Once a cancellation request is received in the billing system credit card payments will not be processed. Paypal payments must be manually cancelled before the start of a new billing period.

Beoordeeld met 1 van de 5 sterren

COMPLETE SCAM

COMPLETE SCAM. Service is for sh@t and no way to cancel. They put me on revolving payment through paypal and now I'm in dispute. DO NOT USE THIS COMPANY - EVER! DO NOT GIVE THEM ONE PENNY! RUN DON'T WALK AWAY FROM THIS SCAM.

30 december 2019
Review zonder uitnodiging
Logo Virtualmacosx

Antwoord van Virtualmacosx

In order to cancel the customer just needs to contact us and cancel their paypal recurring payment before the beginning of a new subscription period.

Beoordeeld met 1 van de 5 sterren

stay away this service

stay away this service! Site looking professional but there is no any cancel subscription and there is no any device manager panel. Their just billing and payment services work well

6 december 2019
Review zonder uitnodiging
Logo Virtualmacosx

Antwoord van Virtualmacosx

Your initial payment has been refunded and your subscription has been cancelled. There were no support tickets in our system indicating that you had a problem with the service. I suggest that you should reach out to support before reviewing a service.

Beoordeeld met 2 van de 5 sterren

Read their cancelling terms carefully

I have bought their cheapest service and was not satisfied with it, long response time of VNC, it had practically no use for me to develop apps on there. I cancelled my service a week before next billing period and my card was still charged, but they returned the money.

13 mei 2019
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Money stolen by virtualmacosx.com

I needed to test some software on Mac and as I don't have one I rented one from virtualmacosx.com in February.

I did my tested and cancelled the subscription a few days later. So I paid for a month but only used the service for a few days. Fair enough.

I received a cancellation notice on 22 Feb.

March rolled by with no problems. Then in April I received a notice from paypal: "Your Merchant has reactivated the following recurring payment. "

So paypal actually allows the merchants to reactive payments out of your account!! This makes paypal absolutely useless.

Anyway, what's more is that this scam company also renewed it at a much higher rate. Their advertised rate is $19/m but the renewal was at $28/month.

I tried contacting them but received no reply. Paypal deemed this not to be unauthorised so they wouldn't help.

Do not trust this company. Any company who is happy to help themselves to your money and then not reply should be avoided.

10 april 2019
Review zonder uitnodiging
Logo Virtualmacosx

Antwoord van Virtualmacosx

This was an accounting error caused by a Paypal recurring payment that was suspended (rather than cancelled). User has been communicated with and refunded.

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