VitalChek Reviews 254

Horrible customer service
Defaulted to most expensive shipping and ripped off customers
unable to cancel order or fix default shipping method.
Customer service gives no phone number only chat and they dont help at all..

After spending most of the day on the phone, and being told what I needed to send in. I had everything needed, then I told I have to fill out a verification form. Only after hours of being on the phone with them. Kyle, the last person I spoke with, wouldn't let me describe my issue. Then he tells me I'm being unreasonable. That kid needs a new job. Customer service isn't really his fortè. There needs to be a simple way, like it use to be. You don't break something that works perfectly fine. Getting sticky from their red tape made me cranky.

Worst customer service you could possibly imagine. Website often does not work to check your order status, and refers you to their phone line, which never ever gets answered. You could wait on hold for 8 hours and they still do not pick up. Going to try and file a class action lawsuit against this abomination of a company!!

Paid over $79 for a birth certificate that never arrived. When I called VitalChek to complain, they gave me two phone numbers to call to verify that the birth certificate was processed and both establishments confirmed they never received my order, VitalChek refused to give me a refund. Save yourself the headache and contact the right business you need for your documents (e.g. Health Department etc etc)

SCAM supported by Washington Stata Department of Health.

Ordered from England, paid the extra "expedite" fee and fast shipping, for a total of £85; 5 days later they email me to ask for more info.

Can't login with their details.

Nobody answers after 30 minutes (£15 cost) long distance on hold.

Won't reply by email.

How is this a state sponsored service?

Avoid at all costs.

Paid over 60 dollars for my birth certificate. They then emailed me and told me they needed information but would not tell me what information. They gave me an order number and pin but neither of them worked. I’ve been waiting on hold for around 30 mins and still no answer. I will be disputing this charge as they never provided the product.

If they could be given below zero they would be.

Absolutely despicable. This is a for-profit private entity that multiple states have forfeited data distribution rights of US citizens most personal important information. This company practices exploitative and unclear pricing practices and provides terrible service. There is probably large legal room to shut this company down and charge the politicians responsible for this arrangement with treason against the American people.

Very poor customer service!

Order a divorced certificate on 12/29/22 got a no record certificate on 3/28/2024 due to then placing my birthday as event day don't wasted your money on nonsense unprofessional site go to courthouse

My child managed to graduate from Highschool in the time that it took for someone from this crap place to get around to answering the fricken phone

Terrible service! I paid $63.25 for a marriage cert. Ordered 3/1/24. Never arrived. Waited as instructed, then went to link which directs to website.
Inserted order # and Pin, and just get routed to their main webpage. Go to support they say it's been processed. Had to search through multiple pages for a phone #. You can't get a meaningful answer when you report your order never arrived. I now have to wait til a weekday to get a human being on the phone. What a waste!

I ordered a long form birth certificate February 2023 in order to get a passport for a planned trip July 2023. I paid $68.50 and expected delivery date was within 6 months. Since that would not allow enough time I reached out to the county clerk from the county I was born in. She was very helpful, found my records and mailed a long form birth certificate within 1 week. On the other hand, this website VitalChek was a complete fraud. I just received a letter from them ONE YEAR later that “they” searched over a two year span and show no record of my birth,… along with no refund due. Do NOT use this website!!!

Scammed my 76+ mom. She was trying to get a copy of her brother’s death certificate. They kept her money and called HER a fraud. Told her they couldn’t honor her notarized request? What?! These are NOT good people. She lost money she couldn’t afford to lose. Awful and disgusting.

Ordered death certs in early Nov 2023, submitted requested documentation and got a "documents approved" email a few days later, then.... nothing. Called several times, each time getting a different answer and a promise for a call back that never happens. Today is Jan 26 2024, called and got a robo-operator to confirm the order was cancelled. No reason, just cancelled. Verified with the website as I never got to talk to a human being. Checked my credit card, have a refund for $100. I was charged $115, which includes a $15 service charge. I realize it's only $15, but being charged for completely screwing up my order ticks me off. Never did get to a human so I gave up..
I thought the government was good at screwing things up. These people are the champs. They should be running the post office and dmv.

Going for an LA County Birth Certificate. They conceal the fact that they charge a fee of $27.50 until after you complete all of your information. You have to print out and complete the exact same mail-in form so the only value of that fee is that I don't need to stamp an envelope. I still have to print and notarize a document. What a joke.

I began filling out an application to receive a new birth certificate after I thought that I lost mine. I was on the last page and had filled everything out but had not submitted the application. I closed the page and decided to wait and see if I could find it. I did eventually find it, and decided not to submit my application. They still charged me even though I didn't submit the application and refused to give me a refund after I called them.

I never received my birth certificate, so I looked up Order Status on VitalChek's website and it stated that my order was canceled. They were initially charging me $38, but then showed that they kept $6 for the cancellation. I have no idea why my birth certificate order was canceled and why they kept $6. I still plan on running through my bank statements to see if the initial $38 was charged to my credit card. I would not trust this organization to get a copy of your birth certificate.

If I could give VitalChek negative stars, I would. My attempt to obtain a California birth certificate turned into an absurd carousel of incompetence and blatant deceit. Not once, not twice, but thrice, my orders were unceremoniously cancelled for reasons that can only be described as farcical. Each cancellation was a masterstroke in bureaucratic nonsense, leaving me bewildered and without the document I urgently needed.

But it's not just the inefficiency that grates; it's the brazen financial exploitation. Each cancellation was accompanied by a fee - a clear indication that VitalChek’s business model thrives on customer misery. It's as if they are orchestrating these cancellations to extract every penny from customers under the guise of administrative errors.

Their customer service is an oxymoron – there's no service to speak of. Responses are robotic, unhelpful, and frustratingly circular, leading nowhere but back to square one. It's a loop of despair, where you're made to feel like a mere pawn in their moneymaking scheme.

VitalChek's practices aren't just unethical; they border on scam. They exploit the necessity of vital documents to run what seems like a well-oiled machine of deception. Their lack of transparency, hidden fees, and a seemingly deliberate ploy to prolong processes is nothing short of scandalous.

I implore anyone needing vital records to steer clear of VitalChek. There are surely better, more honest services out there that respect their customers and understand the importance of these critical documents. VitalChek is not one of them. They are a textbook example of how a service should not be run, treating essential documents and their customers with utter disdain.

I placed an order for a Birth certificate in April. I was told I would receive it in mid November. I thought that time frame was crazy but had no other choices. Then when it did not come when it said it would I called the number. I sat on hold for 10 minutes finally hung up. Sent email! I was told it was delayed bc they were behind on their end. All of the testimonials I read on website said how fast everyone received their documents. Literally days or weeks. I have waited way too long. Most places would refund your money or at least a discount. They would do something to make it right. I was told they were sorry for the inconvenience. By the time I actually receive it it will be over 8 months I have waited. Totally unacceptable!