VitalChek Reviews 254

Terrible customer service - completely unresponsive and useless if your order doesn't arrive.

VitalCheck is another example of failed privatization of government services. I have submitted required documents for a birth certificate which has been delayed with no response. If private industry delivery customer service that is worse at a higher cost, why would we privatize government services?

Just as others have stated- they don’t answer their phone and emailing customer service gets you no where either. I just keep getting emails saying I need to upload documentation which I did immediately (a month ago). Reported the charge to my credit card to hopefully get refunded.

Hours on the phone waiting for customer service that never happened. What a rip off!!!!

Paid to get a birth certificate copy. I notarized and faxed in the required form, then was told the order was CANCELLED. No explanation why. No opportunity to redress. No customer service. Avoid at all costs.

Wow! WHAT A WASTE OF TIME. Two weeks, an hour on hold, $50 charge, and NOTHING! VitalChek tries to get between you and the state office you're trying to reach, then charge you for it! Keep searching, go DIRECTLY to the state office. It will be FAR CHEAPER AND FASTER than wasting your time with VitalChek.

Worst service ever. I've submitted everything to them they needed weeks ago. I have emailed and called several times and no answer from this company. I was on hold for a hour and they never answered. This is the worst customer service I've ever experienced and it's for something so important as a birth certificate.

25 days later and im still waiting for them to approve it. I don't see how I can vote or use my ID or ssn but these guys can't send me only doc. I bet they want more money. Scam!!!!

I was directed to VitalChek by L A County to complete the process to get my birth certificate. I uploaded the document and after 14 days received a notice from them that more documentation was needed. They requested the same document I had already uploaded. No response from their "socalled" customer service. Horrible! LA County Government website should not be linking them.

Non-existent customer service. Vitalchek is great in concept, but they have taken more than the promised 48 hours for document review (by days??)—don’t reply to emails through their support site and won’t answer the phone. Garbage company

Zero stars: Ordered a copy of my Birth Certificate and just wasting time on hold for hours each time I call. Unfortunately my state i was born in uses this service! Tired of hearing how important my call is. This time I called from work in a attempt that would have them answer, made no difference!

Regards

I paid 54.00 to get a birth certificate quickly, and save myself a trip downtown. It never came. No response, just an automatic email.
Depolorable.

I placed an order and then uploaded the documents needed to finish the request and received a confirmation of the order on March 11th. Since then nothing else happened, even though the website stated all documents would be processed in 24 to 48 hours. It is now the 17th and still nothing. I have called them and they just say it is delayed in accepting the doucments. They have already taken the money from the account but have yet to process any order. It takes 20 days for the government to issue the birth certificate but they are unable to tell me when they were even process my documents to be able to get on the 20 day waiting list. They have a non refundable processing fee and now I am waiting forever to get my documents. This seemed like a goverment endorsed scam since the link came straight from a California government website.

I have paid and submitted all my documents and they just keep sending me an email to upload my documents. I have done this THREE TIMES. This company / website is a scam. Beware.

If I could give zero stars I would. Absolutely the worst customer service. Placed an order October 2024. Was told my order had been reviewed and approved. Then an email in November said my shipment was delayed. It's now March 6, 2025 and still nothing. I've called twice. The first time I was on hold for 40 minute so gave up. Now I've been on hold for over an hour and still holding. Email inquiries get no response. DO NOT USE THIS COMPANY - AWFUL!!

I been on the phone waiting for a representative to pick up going on an hour 😩 and Noone has attempted to pick up the phone this is bad business I have been waiting for my birth certificate going on a one month six days I purchased the birth certificate on January 27, 2025 and NO respond yet!!!

Daisy

Date of experience: February 27, 2025

24 to 48 hours? What a joke. I have been waiting 2 weeks. When I contacted them last week, I was told my review would be expedited. Another week has passed, and it still shows in review.

I ordered my uncles death certificate on Feb. 11th. Its now March 5th and its still in review. They don't respond to emails and no one seems to be answer calls. Just sit in a constant loop of messages saying they will get to you shortly.

It’s been six days and my documents are still in review. I’ve emailed them and waited for 40 minutes on the phone and haven’t heard anything back. You promise to review documents in 48 hours, but it’s been 6 days and no word from you?

Poor customer service. I ordered my mother's death certificate over the phone. The gentleman taking my order was so sleepy he could barely follow the conversation. (Said he hadn't had his coffee yet. Was 10:30am)
Low and behold, he put the order in wrong.
I emailed and got no response. I've called 2x and the automated receiver left me on hold 20 minutes each time before I hung up. It's 9 days since I ordered.
Now I'm out $12.95 and have no certificate.
I'll have to start the process all over.