VitalChek Reviews 254

Vitalcheck is a scam. Do not use this service. I would not recommend.

Paid $43 telling me I need proof list of proof in email . Nope they will only take a valid drivers license and my birth certificate certificate and will cost another $25 plus must drive to Maryland from Pa. Family member who is Power of attorney will not supply death certificate. There was no obituary or services. Body was taken directly to be creamated. Don’t have name of crematorium. Need proof since took bereavement at work place.

Vital Chek is part of a global company called Lexis Nexis Risk. They deliberately place themselves remotely from customers. They make contact difficult or impossible. I live in Europe. I'm seeking a copy of my US birth certificate. You have to pay up front. Weeks later, they want more information which they don't disclose. You have to contact them, by email or phone. You scroll down. The email address of their message is a "no reply." You try to phone. Their system rejects international codes. I use an alternative number. No one answers. I'm paying international phone charges for an hour. Had I known it would come to be so difficult. I would have made an application by guaranteed delivery international letter. Why do public bodies responsible for vital record keeping of their own citizens contract out with companies whose services are incompetent, expensive, time consuming and impossible to contact or change?

Terrible company. Zero customer service. Do not answer CS phone. I have waited 2 weeks. Do not recommend using this service

They keep emailing need more documents, never telling which or what. They never answer they're phones. I lost a lot of money, now got to drive to Houston to get my birth certificate for my Dr license expires on Thursday, today Monday.

I ordered a copy of my birth certificate 3 months ago. After I spent $80 on what typically costs $10 to get straight from the county office, I was THEN told it would take approximately 140-150 days. That's 5 months, which is totally unacceptable. When I tried to cancel my order, they said it's already in process so I can't. It's impossible to reach anyone. This is a total scam.

It's impossible to reach anyone at this company. Been on hold for several hours

UPDATE: Now struggling to get a refund that they acknowledged in an email I am due. Over an hour on the phone, several emails later and I still haven't received confirmation that my refund has been processed. Waiting for a promised email confirmation. Not holding my breath.
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Ordered a death certificate through this company. I opted for UPS as they recommend that method of delivery as safer, for which they charge $18.50. Received the document destroyed, torn in three pieces, only two of which, taped together with packing tape, were in the strangely pristine envelope. When I contacted Vitalchek their solution was that after waiting a month for the document, I should wait two weeks to see what the response was from UPS and if I didn't hear from them after two weeks I should follow up by email. VitalChek had emailed me two days before the delivery that UPS had informed them there was a problem with my delivery. So assuming UPS accepts responsibilty. I will then wait another month for the document to be processed again. If they don't, who knows. When I indicated that this was unacceptable they suggested I call the county office directly to see if they would send me a "courtesy copy." This seems highly unprofessional to me. I hired them to handle this.
Also, I would recommend if you do use them not to opt for UPS especially if you are only ordering 1 document. It doesn't speed up the process or make it more secure. The UPS fees were almost as much as the fee for the document. I would get my document faster at this point if I just ordered another one. The fees I paid to VitalChek and UPS were supposed to make this simple and secure, it has not. Save yourself the fees and just mail your own request directly. Vitalchek can't get the document any faster, they are very unhelpful if there is a problem with your order and in this case it will take significantly longer to receive my document.

VitalChek is just a scam. I ordered a birth certificate through them for a passport which I am still awaiting two months later. I ordered one myself from the state sometime afterwards and have already received that one. I would never again do business with them for anything. They are much slowwwwwerrrr than doing it yourself.

This company is full with incompetent, nasty and rude employees. They have NO CLUE what they are doing and yet will treat you poorly when you call to ask questions. AVOID this company at all costs or you will be sorry.

No customer service follow-up at all. They sent my order the cheapest UPS possible, UPS Saver, where it is not delivered to my home, but to a delivery point. UPS said they delivered it, but the delivery point has no record of receiving it. I contacted Customer Service, they asked if my bank details were still the same, and to verify my address. They said they will look into it right away. Nothing happened. I contacted them again. Nothing happened.

NEVER order from this company! I ordered a certificate from this company and they charged $45 for the certificate + $13.50 as a Vitalchek fee and another $21 as a delivery fee. Then I saw that the delivery date was in about 8 months when I needed this asap so I went down to the city myself and picked up the certificate for $10. So I called Vitalchek to cancel the order and I waited on the phone for about a half hour until someone picked up and told me that they could cancel the order (which was still pending) but their still going to charge me the Vitalchek fee. This company should be shut down. Period.

For a $32 birth certificate, you have to pay a $10.50 fee + $18.50 in shipping + $50 for a notarized document + your time and energy for something that should be provided by the government for FREE.

DO NOT RECOMMEND THIS SERVICE. Horrible experience. I need my birth certificate from California to update my Drivers License to an enhanced drivers license. I completed the document and uploaded a notarized document to prove I am me. The notarized document is very simple, just my name and address and a section for the notary to complete. I paid $25 for a notary and uploaded the completed document to their system. It says the document will be reviewed in 48 hours. That was several weeks ago. I keep receiving emails saying to upload the document. I've now done so 8 times. All 8 documents are on their site saying, in "review" status. I have emailed customer service 6 times, I received one response two weeks later, saying my documents were "in review". I asked what the problem was and why I keep receiving an email asking for the notarized document I sent several times. It's their document, all it has is my name and address and the section for the notary. My name and address is the same on my Drivers License, there is no reason for it to be "in review" for weeks. I also tried calling, I have been on hold now for 3 hours. This is the worst experience I've ever had with any company. Zero customer support, horrible process. Don't waste your time.

Customer Service does not respond to you and they don't update their status page. Worst experience ever. If not because the state recommend using them I would not have order thru them. Know I am not sure if I will even get my order.

Expensive and don’t respond to email or phone calls. Very hard to reach them

I paid for 3 apostille birth certificates a month ago at 60 dollars, and they emailed me it was a success. Never received info about my updates nearly one month later. Went back and checked manage order from the previous email and it said they cancelled my order. I looked at my credit card that was charged November 8, and it they never returned my money or warned me of this cancellation. Which is theft. This is not normal service and I wouldn't doubt I'm the only person with this issue.

If I could rate this company zero I would. This company never does what they say it will do. It’s impossible to access their site to check order status. Their hold times to speak to a human average 1 hour and 45 minutes. Do not waste your money on this terrible company.

They got my papers to me about 2 weeks later than they said they would and a week too late for what I needed, even though I ordered well ahead of time. I've requested my money back to don't believe that will happen.

I had a name change 30 years ago. I ordered my birth certificate and they cancelled my order without telling me and then said that the name of the person ordering it had to be the same name as on the birth certificate. Also since l live in France they told me that l could not use my French notary. These affirmations are complete nonsense as l checked with vital records of my place of birth and they told me that was simply not true. I will not be doing business with them.