Vital Energi Reviews 

Excellent customer service very helpful & friendly

Daniel was very friendly and extremely helpful on the first call. Helped me out temporarily over the phone and came today to fix permanently. Excellent work. Very friendly and patiently explained all he was doing.

Ozkan went out of his way to make sure that our heating was working during the check up. We have a new baby and he was concerned that the heating wasn’t working well enough in the baby’s room (and our rooms) for the winter so came back to make sure it was all fixed. Thank you so much!

It was an amazing experience. We had a faulty heating issue in our apartment, that used to reset itself to error mode, every now and then.
Daniel Wells from Vital Energi visited and did detailed retrospection. And then it was all solved in his next visit.
Will totally recommend him for any other energy related issues.

I want to say a huge thank you to Bobbie Vickerstaffe for helping me book my HIU servicing appointment. I was expecting someone to visit today after calling on Monday but it turned out the appt didn’t go through the system. My property is a new build therefore it’s difficult to locate my address on the system. However, Bobbie was very patient and took her time to find my address, register and book me in at a convenient date and time, provided all the details and sent me an email confirmation which made me feel very reassured after the original no show. Thank you Bobbie.

Daniel Wells was professional & had a great attitude. He attended my address within 25mins.
He fixed my heating & hot water on first attemp.
Different contractors have attended my property so many times and failed to fix the hearing.

Excellent service

Daniel Wells’ customer service has been extraordinary! Dan has such a lovely way about him, has always clearly explained any work he has had to carry out and answered the multitude of questions I’ve had, without any frustration. His time keeping is spot on, unlike other experiences I’ve had with engineers!

Our Daughter has just moved into a new flat with the Vital Energi system and this is not something we had experienced before. I called their customer service and got straight through to a human and didn't have to hold for hours listening to how my call was important. Hannah explained the whole system and how it works, she even organised for an engineer to visit and complete a FREE service !!!

Excellent service received.
Thank you

We had Daniel Wells turn up and essentially fix the problem and offer us help and guidance all within a very short amount of time. He was friendly, efficient, professional and put us at ease and educated us on how to fix problem if they arise in the future. Top bloke who I couldn’t recommend more highly 👍🏼

Dan was amazing!! Came all the way from Chelmsford to SE5. Called me in advance to arrange timings and query the issue. Was punctual and very informative. Fixed the issue and explained it to me. Shame he’s not a local engineer for me- highly recommend him:)

Daniel Wells fixed my heating system/pressure issue quickly and explained the process as he went along, was extremely helpful and I have piece of mind now knowing if another issue comes up, he’d be the man to go to.

Daniel Wells attended our property. He was very responsive and attentive, gave explanations about the issues we had and resolved these. Friendly and professional manners a plus!

Danny is the beauty with brains. He knew exactly what the issue was n helped us.

Happy to take time to go through things with me and make sure I understood changes

Daniel was very nice and detailed in his explanations to me on everything he did and how the unit works.
I almost feel like an expert myself because of how he patiently explained the whole system and answered my questions.
Welldone Daniel and it was a pleasure to meet you. You deserve 10 stars.

The engineer who attended to fix the issue with the heater, Daniel Wells, was very knowledgeable and polite. He went above and beyond to resolve the problem quickly, causing minimal disruption to our daily routine. He kindly explained all the nuances and provided relevant health and safety information.

Daniel Wells has been amazing in fixing a problem that I have had with my heating and hot water for 2 years!
I had been recommended by other residents in my block to contact Daniel/Vital Energi after we have all experienced issues for the last few years.
Not only was Daniel promptly onsite, he was able to explain what the issue was and was back to carry out the repairs in a couple of days - exactly when he said he would. He quickly worked to fix the issues and provided me with an easy to understand PDF guide to how the heating and hot water system works within my flat - that Daniel has created himself!
Top customer service and would highly recommend.