VivaAerobus Reviews 

Muy mala experiencia, las sobrecargo son muy groseras les pides algo y te ignoran, cero recomendable viajar con ellos, prefiero mil veces volaris

Pésimo servicio.
Su personal no está capacitado en atención al cliente, además agreden a los pasajeros.

Super mal por nada del mundo tomen un vuelo si lo haces graba por qué la atención es mala las azafatas ni se digan si no quieres pasar un mal rato no viajes con esta aerolinea

Te introducen drogas en tu asiento y las azafatas te golpean portándose violentas cuando descubres que ellas son , no vienen y menos si son extranjeros, también a los mexicanos se lo hacen

Su personal no está preparado, son agresivo

LA PEOR AEROLÍNEA, AGRESIVOS, RATAS!!!!

Pésima atención al cliente, los golpean e introducen cosas ilegales en sus maletas, tener cuidado, y lo peor que no despiden a los malos trabajadores. No dan la cara

Mala atención GOLPEAN A SUS PASAJEROS Y SIEMBRAN COSAS ILEGALES A LOS PASAJEROS ! ! Justicia

We had a layover flight from Morelia to Oaxaca via Monterrey. The flight from Oaxaca to Monterrey was moved to the day after. They did not let us know and we had to find out on the day itself. Had to wait an hour before we could speak with someone on the phone who also had no idea why and how. Worst flight experience ever.

The worst ever airlines. Viva airlines in first place overbooked the flight from Mexico City to Cancun. This doesn't allowed us to go on planned airplane. They gave us a next flight with the time difference of 10 hours. The checked in baggage was supposed to be handed over to us in 30 mins which took 2 and 1/2 hours. We have to walk a lot on Mexico airport between different gates. Everytime we had to talk to new person from Viva airlines telling story from start. Very pathetic service. Never ever travel with Viva airlines.

Realicé una reservación de vuelo y hotel desde CDMX a Chicago. Me cobraron más de $24,000 y al momento me llegó un correo de la confirmación de la reservación. Momentos después me llegó un correo de reservación cancelada. Al marcar a la aerolínea se lavaron las manos y dijeron que a ellos no les aparecía el pago, ni mi reservación y que tenía que resolverlo con mi banco. Al día de hoy han pasado más de 20 días y ni me han devuelto mi dinero. Nunca volveré a comprar algo de esta compañía.

Worst company on earth. Always delaye and their employees are thieves!! They opened mine and several other passengers checked bags and stole our items! Worst people on earth!

They are thieves. My mother had a 5am flight from MX to Chicago. The agent informed her that her baggage had an additional cost of $1600. After my mother asked him to confirm if he was sure it was USD and not pesos, he confirmed. My mother was obviously upset and called them thieves. He told her he was going to remove her from their system and told her to leave. My mother was forced to miss her flight and pay over $1000 to secure a ticket with United. After contacting customer service, they refused to refund the money for the flight. Will never use them again. I booked through Expedia, they were no help.

No les recomiendo en lo absoluto viajar con esta estafadora Aerolínea. Les he estado solicitando un reembolso al cual por ley tengo derecho y no lo hacen. Mañosamente tienen sus medios de atención a clientes de modo que ellos tengan el control, no dan la cara ni se hacen responsables. Su inteligencia artificial es una basura, por teléfono solo según te canalizan al área pero ya después no responden y en el portal de atención a tickets no responden y los cierran arbitrariamente.

I do not recommend this airline. I purchased round-trip tickets; the outbound journey went smoothly, but the return trip was a disaster. When I printed my ticket at the airport, everything had changed: the flight was no longer direct—I had to transfer in another city—and instead of taking three and a half hours, the journey lasted 12 hours. I couldn't believe it, and there was nothing I could do at that moment; they never notified me of any changes.

EMAILED AND SENT VIA WHATSAPP..ALL IGNORED ! We were told to change flights from our flight on 8-07-26 to 8-08-26. See attached.

I am out $91 for hotel
$129 for food
$456 from missing my work

I need reimbursement. The vivo rep at airport ( next to our rep who told us no ) was awful and said this situation didn't exist and told me I would need to buy a new ticket. I got a supervisor to help and waiting 45 min to get approved to get on flight. This is all unacceptable. I demand reimbursement or two new round trip tickets.

SENT MANY TIMES SEE THE ABOVE ON WHATSAPP AND EMAIL. IGNORED CALLED MANY TIMES. NO ONE PICKS UP. DO NOT FLY THIS AIRLINE! PAT EXTRA CASH. I ALMOST GOT SCREWED AT THE AIRPORT IN CDMX BY THE MOST RUDE LADY AT THEIR CHECK IN.

I HAD TO BEG TO HAVE A MANAGER HELP.

Robert Tillotson

I would give less than 1 star if I could. My husband was denied boarding after waiting in line for over 90minutes. He was told he missed the check in deadline by 5minutes. Horrible customer service, refused to provide any assistance, denied requests to speak to a supervisor.
Never book with this airline. Its a waste of your money

The airline changed my flight without my consent and to a flight 2 days after my scheduled day. Offered no reimbursement or refund. First flight was delayed for 2 hours. Save your stress save your money and do not fly with this airline.

Round trip San Antonio to Mexico City, departing no issues, return flight luggage weighed the same as departure yet I was told I only prepaid for 13 kilos (I was never told I had an option) and being the return flight I expected no issues; however, Viva made me pay for luggage again! I was on hold for over one our , could not get past Mia their AI representative

Vuelo demorado por mantenimiento, el personal seco nisiquiera son empaticos su respuesta les damos un vale de 300 pesos por alimentos siendo las 11 de la noche con los restaurantes cerrados , nadie se acercó, nadie nos explicó nada tenemos que preguntar una experiencia horrorosa no vuelvo a volar con viva aerobus