Volaris Reviews 

Awful. Overbooked flight, still chasing the refund two months later!

Very bad. Hidden fees. So i have to pay more on top of the flight ticket.

Volaris me cobró tres veces por mi equipaje facturado. Fui víctima de una estafa. Al llegar al aeropuerto de Tijuana para facturar el equipaje, me dijeron que el pago que ya había realizado no «aparecía» en el sistema y que, por tanto, debía volver a pagarlo. Yo tenía el comprobante de pago del billete y del equipaje, pero Volaris me dijo que no servía de nada porque el equipaje no figuraba como pagado en su sistema. Así que tuve que facilitarles mi tarjeta de crédito para abonar el importe. Me dijeron que la tarjeta había sido rechazada y que pagara en efectivo; pagué en efectivo y tomé el vuelo. Sin embargo, al revisar mi extracto bancario, me di cuenta de que el cargo a la tarjeta de crédito sí se había procesado. Fui estafado: Volaris me cobró tres veces por el equipaje. La primera, al comprar el billete y el equipaje en la aplicación; la segunda, al pagar con tarjeta en el mostrador de Volaris; y la tercera, cuando me dijeron que la tarjeta había sido rechazada y que pagara en efectivo. Me puse en contacto con el servicio de atención al cliente de Volaris por correo electrónico, pero nunca recibí respuesta. Estafan a personas mayores que viajan solas y a cualquiera que no tenga muchos conocimientos tecnológicos. Nunca volveré a volar con ellos. Por cierto, esta es la segunda vez que Volaris me estafa.

Zero stars if I could. Bathrooms don’t work, seats don’t have any cushion, they are cramped, and dirty airline. The service agents are rude and not friendly. They want to charge you for being helped at the counter, even after their app and kiosks say “please see counter attendant”. I absolutely hate it.

If you need an airline to get to Mexico, definitely skip Volaris. Don't be fooled by the low airfare, they will charge you with extra fees with carry-ons & snacks on the plane. It is damn near impossible to get a hold of an agent when you need to modify your flight or cancel it. If you need to change or cancel your flight, you are left in the dark & they do not assist you with anything, they steal your money and you can't get it back. There is zero customer service. As for the in-plane experience, it is the absolute worse of them all. They charge you for everything (Food, internet, drinks, chips, literally everything) they cancel flights without warning and the seats are the most uncomfortable. Your better off paying a little more for Alaska, Aeromexico or even American

Horrible they charged us 1000 mxn for carry ons

Terrible Experience—Delayed Flight, Lost Luggage, and Unexpected Fees

My experience with Volaris Airlines was absolutely unacceptable. First, our flight was delayed, which caused us to miss our connecting flight to Chicago. I then had to spend an additional $500 on tickets with another airline just to get home.

Volaris charged me $74 to check my bag in the United States, but charged me $120 for the same checked bag in Cancún. To make matters worse, they lost my luggage. I waited more than two hours for someone to help me, but employees continued to give me the runaround instead of providing answers or assistance.

Between the delay, inconsistent baggage fees, lost luggage, poor customer service, and the additional $500 I had to spend, this was one of the worst airline experiences I have ever had. I will never book with Volaris again, and I would not recommend this airline to anyone.

pésima atención no te contestan ya pasaron 30 dias y no me han regresado un pago duplicado que realice, te cortan las conversaciones en whats app,,,, no se como siguen vigentes :(

Feels like a scam - I tried to add 4 checked bags, it quoted a price, then when the purchase page came up, it only listed 3 bags! This has to be intentional. Now I'm trying to purchase through WhatsApp, and the price goes up every 15 minutes or so.

Delayed baggage for six days — compensation offered only as an unusable flight credit

I had a very disappointing experience with Volaris following flight Y4 262 from Mexico City to Tuxtla Gutiérrez on August 6, 2026.

My checked baggage did not arrive with my flight. I immediately filed a baggage irregularity report (PIR) at Tuxtla Gutiérrez airport, but my suitcase was not returned to me until August 12 — six days later and after I had spent most of that part of my trip without my belongings.

As a direct result, I had to buy essential items, including underwear, clothes and a replacement trolley. I kept all the receipts and submitted documented expenses totalling 925 MXN to Volaris.

What I found particularly disappointing was how the claim was handled afterwards.

Volaris initially issued me a 1,000 MXN electronic flight credit, which is personal, non-transferable and can only be spent on Volaris services. I explained repeatedly that I live permanently in Rome, Italy, and that Volaris does not operate flights from Italy or Europe, making such a credit of very little practical use to me.

After several exchanges with customer service, Volaris acknowledged that it could also offer restitution for my documented additional expenses — but again only in the form of Volaris electronic credit. I asked for the documented expenses to be reimbursed by bank transfer, refund to the original payment method, or another monetary method. Volaris ultimately refused and confirmed in writing that its decision was final.

So, after having my checked baggage delayed for six days and spending my own money on basic necessities, the solution offered to me is credit requiring me to purchase another service from the same airline — despite the fact that I live on another continent where Volaris does not operate.

I have now referred the matter to PROFECO, the Mexican consumer protection authority.

I understand that baggage delays can happen with any airline. What determines my rating is primarily the way the consequences were handled afterwards. Based on my experience, particularly the handling of the baggage claim and the form of compensation offered, I would not choose Volaris again.

They are thieves and take advantage of people. The US and Mexico should start fining their predatory policies.

Terrible customer service. I have a valid electronic credit/voucher that I have never been able to use — not on the website, not by phone (impossible to find a reliable official number), not through chat. Weeks of waiting with no resolution.

On top of that, prices keep increasing search after search for the same flight, giving the impression that fares are adjusted dynamically based on detected demand. Very frustrating for an airline that markets itself as "ultra low cost."

Would not recommend.

They give you nothing on the plane ✈️ the workers are so snobby

Absolutely terrible. Whoever runs this airline needs to sell his buisness. It's ran like crap. For one, we go delayed multiple hours. For two, we showed up to the airport and they told us they couldn't find our flight booking. I had to argue with them and show the booking to get through. On top of that, i needed to reschedule my flight. The app would not let me do it, it was giving me an error code. So i called the customer service line, the guy who answered the phone was a completely disrespectful. He was trying to charge me DOUBLE what the original plane ticket was, and almost triple what the app wanted to charge me to change it.

I bought several single flights and all business class. Volaris charged me for business class and downgraded me to economy without a reimbursement and without my consent. Because I needed to get to places I accepted the downgrade. But I was super mad because no one online, over the phone, not even at the airport con help me with my reimbursement. This is unacceptable!!! Volaris and their employees are a bunch of thieves!!!

After attempting via whatsapp chat 3x before my roundtrip flight Oaxaca - Mérida to change the origin of the return flight to P. Escondido or Huatulco, I was told to solicit any changes online. The site I was directed to allowed changes only to the hour/date of each flight.

After arriving in Oaxaca, I finally reached an agent via telephone who confirmed that it is not possible to change the origin or destination (any airport) of roundtrip flights. I was provided only the option to cancel with a reimbursement of some $5.00 USD for the airport fee to purchase a new flight between $300-500 USD.

Bullshit arbitrary rules when they could have just charged me a fee and the difference. No more, Volaris.

Extremely Disappointing Experience with Volaris

My experience with Volaris was extremely disappointing and, unfortunately, one of the worst airline experiences I have had.

I traveled from Cancún to Guadalajara with a 4½-hour layover before my connecting flight. My flight information indicated Gate A-4, where I waited. Boarding was scheduled for 6:01 p.m., but I received no email, notification, or other direct communication informing me that the gate had been changed. I only became aware at approximately 6:38 p.m. that the flight had been moved from A-4 to D-44, on the opposite side of the airport.

I ran across the airport and reached the new gate around 6:45 p.m., before the stated 6:46 p.m. gate closure, but I was refused boarding. Two other passengers were experiencing the same issue. We were told the change had been announced, but the announcements were made in Spanish, which created an additional communication barrier for passengers who do not speak Spanish.

What was most disappointing was the lack of customer service afterward. I was not offered a hotel, compensation, or meaningful assistance. Instead, I was given a ticket for a flight two days later and left to manage the situation on my own in Guadalajara. This was particularly difficult because I was traveling internationally and had difficulty communicating in Spanish.

We had also paid $98.47 USD for one checked bag, which made the overall experience even more frustrating.

I understand that airlines have boarding procedures and deadlines, but when a passenger is at the airport, has followed the information provided, and reaches the newly assigned gate before the stated closing time, I believe there should be reasonable consideration and customer support.

I hope Volaris takes this experience seriously and improves its communication regarding gate changes and the way passengers are assisted when unexpected problems occur. Good customer service is especially important when travelers are already stressed and vulnerable.

Unfortunately, based on this experience, I would not choose to fly with Volaris again.

Poco serios, mal organizados y abusivos
​No es la primera vez que tengo una mala experiencia con ellos. Aunque no son la única aerolínea, operan de una manera muy poco seria, con una pésima organización y se aprovechan de los pasajeros. El personal se negó rotundamente a documentar mi maleta, a pesar de que ya había pagado previamente por el servicio de equipaje. Las empleadas y la manager en turno tienen una actitud detestable, soberbia y grosera, escudándose en políticas mañosas y ocultas que jamás te explican con claridad al momento de comprar. Te roban tu dinero cobrándote por un servicio que después te niegan a la fuerza. ¡Son unos abusivos y su servicio al cliente es un asco total!
​No se recomienda. Si no hay otra opción, tengan mucho cuidado; les falta mucho para ser una empresa confiable. únicamente en caso de extrema emergencia la use.

Volaris is the worst customer service airline I have had to deal with. They are rude inconsiderate and disrespectful. Zero customer service. You definitely pay for what you get. This company could do so good and make so much more money if they had better customers service. The airplanes are good the plane ride is good no issues there. But they come out so cheap and they have tons of hidden fees you might as well just fly with a big airline. Who's up front with there fees. I suggest not flying with them at all it's always better to pay a little more and fly happy. Because at the end of the day is not worth the headache to fly cheap.

I purchased a roundtrip ticket for traveling from Houston, Texas, to Mexico City, Mexico. My wife dropped me off at the airport and left. Then I found that my flight had been cancelled. Volaris did not notify me of the cancellation at any time. As my wife was already gone it got me into trouble, besides I had things to do in Mexico City the next day. I filed a complaint with Volaris Airline and they promised they were going to reimburse 100% of my money but they never did, they only returned 35% of it to me, and stopped replying to my emails. I learned my lesson and will never try to fly again with Volaris.