Volaris Reviews 

This is a terrible airline. Volaris has given me one of the worst travel experiences I’ve ever had, and I wouldn’t recommend them to anyone. They advertise cheap base fares, but once you’re actually traveling, it turns into a nonstop parade of surprise fees, rude staff, and complete disorganization.

On top of everything, the airplanes themselves do not feel well maintained. The cabins look worn down, seats are in poor condition, and the overall environment doesn’t inspire confidence or safety. It’s clear they cut corners everywhere, including basic upkeep.

Volaris is the definition of a company that does the bare minimum and expects customers to just deal with it. If you value your time, money, safety, or sanity, avoid this airline. If not, expect to run into issues like these:

Major Issues with Volaris
1. Surprise / Hidden Fees
They advertise low fares but charge extra for almost everything — carry‑ons, check‑in, seat selection, payment methods, and even printing a boarding pass.

2. Broken Online Check‑In
Their app and website frequently fail, forcing passengers to check in at the airport and pay additional fees.

3. Poor Customer Service
Long wait times, unhelpful agents, and chatbots that don’t resolve anything. Getting a real solution feels nearly impossible.

4. Frequent Schedule Changes
Flights are often rescheduled with little notice, sometimes by hours, leaving passengers to deal with the consequences.

5. Chaotic Airport Process
Long lines, slow service, and inconsistent rules at the counter. Many passengers report confusion and disorganization.

6. Aggressive Baggage Enforcement
Gate agents often reclassify bags as “oversized” or “too heavy,” leading to expensive last‑minute charges.

7. Refund and Credit Issues
Refunds take a long time, and credits are difficult to use. Many customers say they never receive what they’re owed.

8. Lack of Transparency
Policies change often, and rules are not clearly communicated. Passengers feel misled or tricked into paying more.

9. Poor Communication During Delays
When flights are delayed or canceled, updates are slow, unclear, or nonexistent.

10. Inconsistent Treatment of Documents
Policies for INE, passports, and proof of citizenship vary by airport and agent, causing confusion and unfair charges (like the DNI tax).

I went through flight network to book on Volaris three months before my plane was scheduled to leave. They never bought the tickets and when I called Volaris to try to figure it out they charged me for the tickets again even though I told them I wasn’t gonna be able to make the flight. I am currently contesting it on my visa. This company is not worth doing any business with. Do not use a third-party or their system. You will be sorry!!

La peor aerolínea que puede existir no vuelvo a utilizar esta aerolínea solicite hablar con un supervisor y los representantes se niegan el servicio al cliente no sirve

Si eres extranjero y compras una super oferta en volaris, estás engañado!
El día de tu vuelo, en el counter te diran que falta pagar 57 dólares de impuesto a los turistas!
Que robo!
Otras aerolíneas ya incluyen todos los impuestos al momento de vender los boletos aéreos!

My flight was to leave at 7am from Guatemala City to Mexico City. Thye changed it the day before with NO notification to me, so its a good thing I checked the app. My flight was changed from 7am to 4pm, that is an 8 hour delay :( and they offered me a $35 CDN credit to be used by October. NOT acceptable at all. I filed a complaint, they did not care one bit. I've now lodged a complaint with the Mexican passenger authority but haven;'t heard back. This was a $600 flight, I wouldn't be as mad if it was ACTUALLY cheap. I will NEVER fly Volaris again - customer service sucks.

Servicio al cliente es inexistente!
No recomiendo viajar en esta aerolinea a menos que aceptes el riesgo de perder el monto pagado por cualquier servicio comprado aunque sea culpa de la aerolinea.
He estado tratando de tramitar un reembolso por meses de un servicio no utilizado, y aunque los agentes me aseguran que el caso ha sido solucionado en sus sistemas, nunca me envian correos del estado del ticket o del reembolso.

Changed out direct flight to 7 hour layover. Had to pay extra to sit together then on 2 flight. Impossible to reach by phone. Never again will I fly with Volaris

no le doy ninguna estrella .por que sus servicios son malos,no consideran,y precios en maletas exageradamente altos,pilotos sin esperiencia,amontonados ,sin aire acondicionado y siempre subes escaleras,y te montan en un boss sin ac

Esta empresa está en quiebra por eso cobra el equipaje de mano a quien se deja, es un robo total así que mejor no recomiendo a esta aerolínea

Where to start with Volaris. When i arrived to my seat the actual seat-cushion was dislodged and placed on another seat. Furthermore, I was forced to leave behind a personal item that was permitted entering Guatemala but not exiting. This major inconvenience could be avoided with better communication from Volaris. Crew was rude and offered no assistance with our concerns.

I cannot express enough that this Airline should be avoided at all costs. Pay more for another airline and it will end up saving you trouble.

Zero customer service. Booking process is designed to make money through baggage. Volaris is the new Spirit but worse. Book elsewhere travelers. See other reviews to confirm my assessment.

3 de 4 vuelos con ellos tuve problemas, 3 veces me dejaron sin lugar por sobrevender el vuelo aunque estuve a tiempo me dejaron fuera, pero bien que cobraron y para devolver el dinero siempre es un drama... deberian respetar al usuario que gracias a él es que cobran todos los que trabajan en esa compañia. Jamas volvere a usar esta compañia y dire a toda persona que conozca de evitarlo, es mejor cualquier otra opcion aunque sea mas cara al final sale mas barato que este servicio tan decayente, me sorprende que la PROFECO no haya tomado cartas en el asunto

I would NEVER recommend flying with Volaris. Absolutely horrible experience from start to finish.

They sold me a ticket from Guadalajara to Ciudad Juárez without any warning that there would be “no seating option available.” I showed up EARLY for my flight, only to be told at the counter that I basically had two choices: cancel my flight or wait until 8 PM for another one.

Completely unacceptable.

I had an important appointment at the Mexican Consulate in Juárez that I could not miss, and the airline showed zero urgency or professionalism about the situation. Both employees I dealt with were careless, dismissive, and acted like ruining someone’s travel plans was no big deal.

What kind of airline sells tickets for flights they can’t properly seat passengers on?

No accountability, no empathy, no solutions. Just stress, wasted time, and terrible customer service.

If you value your time, money, or sanity, avoid Volaris at all costs.

Bonne compagnie low cost, parle qu'espagnol. Néanmoins au moment de faire les boarding pass, obligé de payé 40 dollars par voyeur pour une taxe touristique... Il aurait fallu la mettre au moment des achats des billets ! Ça aurait été plus honnête

Nothing works… ridiculously long lines, delays. An experience best described as abusive. Arrive EARLY for the flight — the airline will do everything in its incompetent power to make you miss your flight. Never again… this airline deserves bankruptcy.

My experience with volaris was very bad. The staff arrived very late and had a rude attitude. Every time I asked questions, they answered in a disrespectful way.
I also had to leave my luggage behind because they wanted to charge me $200 Dollars for each bag, which I thought was excessive. I definitely do not recommend this airline and I will never buy a ticket with them again.

Experiencia muy decepcionante con Volaris.

Llegué a la puerta de embarque a tiempo, pero me informaron que debía pagar por el equipaje de mano en ese momento. Intenté pagar con tarjeta de crédito, pero la transacción fue rechazada. Inmediatamente ofrecí otra tarjeta para completar el pago, pero la agente se negó a permitirme intentarlo de nuevo y dijo que la puerta ya estaba cerrada, mientras yo estaba ahí mismo intentando resolver la situación.

No hubo ningún intento de ayudar, ni de aplicar criterio, ni de ofrecer una solución básica a una pasajera dispuesta a pagar en el momento. La actitud fue fría, poco profesional y totalmente carente de empatía.

Como resultado, perdí mi vuelo, tuve gastos adicionales y una experiencia muy negativa.

Entiendo que las aerolíneas de bajo costo tienen políticas estrictas, pero el servicio al cliente no debería desaparecer por completo. Un poco de flexibilidad o disposición para ayudar habría cambiado toda la situación.

No la recomiendo.
Agradecería una respuesta oficial de la empresa.
Ivonn es horrible

Volaris es la aerolínea con peor reputación, mal trato al usuario, tardado, vuelos atrasados , perdida de objetos , las maletas ,son abiertas y sacan objetos y al reportarlo no solucionan , no se hacen responsables , el 27 este mes abrieron mi maleta sacando un perfume ,y unos lentes . la aerolínea cobra maleta extra , pero no responde si son abiertas y saqueadas por su personal .no son nada recomendables

, el 27 de este

Volaris customer service is so bad I rather drive to another city to take another airline, they advertise low prices, but it’s always higher prices . I’m not sure it’s legal.
If your luggage is over 1 pound they wanna charge you $100 more for 1 pound, isn’t that something?
Volaris worst airline in the world.
If it was legal to charge you to breathe, they’ll charge you too.

Ripoff, don't fly w them. Horrible service. Website crashes. No one answers phone. They held up the flight for an hour so two rich people who were late. Missed next flight, had to wait 7 hrs in airport for next flight to another city 4 hours away from destination. On way back the flight was late and missed connecting flight. Had to pay $400 dollars extra because my connecting flight left before we got there. I had no money. They did not let me sleep in airport and I was out of money. I had to try to sleep in bushes alongside dog poop and mosquitoes. Worst trip of my life. I could not get a flight combo on their crashed website so I bought a ticket for each flight which is what I thought I had to do. Then they said it wasn't their fault that I missed the connecting with light and that I should have bought the combo flight which I had no way to do because the website crashed. My friend went through Expedia and bought travel insurance. They got him a room but the hotel would not let me stay in his room. I was stranded, no money and no food or drink. This airline is a complete disaster. Don't be a dipsh*t like me and just fly w someone else

Sobre venden, compré el pase anual y no tienen nunca vuelos disponibles acabo comprando normal, nos tratan faltar por comprar el más económico a pesar de volar con ellos cada 15 días