Viv Europe Reviews 91

Moving to Portugal sounds like a great adventure and can be a bucket list dream! It comes with lots of bureaucratic paperwork and collection of documents.
It was invaluable for my husband and I to have Viv Europe on our side. We faced many obstacles along the way but we were so expertly guided by the team at Viv Europe!
We have now received our Portugal visas and are finishing up on our move in October!!

Huge thanks Especially to Matheus Freitas and Victor Queiroz

David and Scott

The criteria for a PT visa is straightforward on paper and there are resources online if you want to DIY. However, my husband and I were really happy to have Viv Europe in our corner. Matheus is a fantastic day-to-day contact and case manager. We used Viv Europe to obtain our NIFs, open a Portuguese bank account, obtain our rental apartment, and file our applications with the Boston consulate. The Portuguese bureaucracy will test your patience and sanity and Viv Europe was a steady hand and guide throughout the process. Viv Europe helped us navigate the requirements, timing, and expectations. We have received our visas and are in the process of packing and moving. We are so thankful to Viv Europe for their fantastic support!

Working with Viv Europe throughout my relocation to Portugal was a very smooth and reassuring experience. From the very beginning, the team was highly responsive, supportive, and attentive, always taking the time to guide me clearly through each step of the process.
Their professionalism, availability, and structured approach made what could have been a complex and stressful procedure much easier to navigate. I particularly appreciated how approachable they were and their willingness to answer questions and provide clarity whenever needed, which gave me a strong sense of confidence throughout the journey.
Overall, I truly valued their support and dedication, and I would highly recommend their services to anyone considering relocating to Portugal.

Michelle and everyone at Viv Europe are wonderful. They secured a D7 visa appointment on March 25th with Houston VFS. I was quickly approved by the Washington, DC Portugal consulate by April 16th. This all happened because Michelle throughly prepared my paperwork. Please note the approval times vary depending on the consulate.

Viv Europe advised and assisted my wife and I apply for a D7 Portuguese visa and residence cards. They were extremely helpful in every step of the process. I would recommend them to anyone seeking advice and help with relocating to Portugal.

I honestly can not imagine doing this process without Matheus. It was well worth the money. If I had to move again I would recommend VivEurope. It is a long, frustrating process and having VivEurope help made it so much easier! We just got our residency cards, so yay! But it would be hard to do alone and Matheus helped a ton this last year.

Viv Europe exceeded my expectations with their professionalism, clarity, and genuine care. Their team consistently communicated with transparency, explaining every step and ensuring I always understood the process. Customer service was exceptional—responsive, patient, and truly committed to helping me make informed decisions. It’s rare to find a company that combines expertise with such honesty and warmth. Viv Europe has earned my full trust, and I highly recommend them to anyone seeking reliable, transparent, and high‑quality support.

I cannot thank the team at Viv Europe enough. They have gone above and beyond to assist me with my relocation process to Portugal. Their communication is fantastic, their service is friendly and professional, and they are extremely helpful and supportive, easing any of my challenges and worries.
I really do not know what I would have done without them. They have made what could have been a daunting and difficult process, so much easier and stress-free.
I am deeply grateful for Viv Europe, and would not choose anyone else to assist with relocating to Portugal.
Highly recommend!

Timely feedback and straightforward guidance.

The team at Viv Europe are extremely helpful and knowledgeable. The staff I interacted with were very supportive and patient. I truly enjoyed working through the process with them to get my visa. I have already recommended them to several people and I know one of them is currently using their services and happy with the level of support. Visa rules in Portugal are changing all the time. I couldn’t have successfully completed the Digital Nomad visa process without the assistance of Viv Europe. I look forward to continue working with them when I arrive in Portugal next month, while my residency card is put into place. I highly recommend them to anyone who is trying to get an any type of visa in Portugal - I believe they also provide services for Spain and Italy visas.

Everyone on the VivEurope team was wonderful to work with. I feel very lucky that I had their help and guidance as I applied for my D7 visa. I worked directly with Matheus and I can’t begin to express how grateful I am for his attention to detail and communication. I must have had a million questions and he graciously took the time to make sure I understood what was going on. You definitely need this team on your side!

A big thank you to everyone at Viv that I worked with…Matheus, Victor, Hannah, and Rita

The team at Viv Europe was very professional and did an amazing job in guiding us through the Visa process and offering support in working through challenges with the process.

Couldn't have do it without you!

VivEurope made a complex and stressful process so much easier. They answered ALL of our many many many questions with kindness and patience. They made me feel secure in a process that feels completely out of your control. Because of them we now have our D7 Visa for Portugal, a bank account and NIF, and an apartment with working utilities. We are incredibly grateful to VivEurope, especially Matheus, the amazing human assigned to support us directly. And it feels like a dream to write this: we are moving to Portugal in 2 weeks! Thank you VivEurope!

I have had the best experience working with Hannah Saraiva at Viv Europe! She has guided me step by step through the process of getting my Residency Visa. She is so sweet and made the process very easy. Now that I have my Visa, she is guiding me through what I need for my AIMA appointment to get my Residency. She even provided me the necessary documents that I needed to purchase my new car here in Portugal. Because of Hannah's stellar service and kind nature, I would highly recommend Viv Europe to anyone who is looking for help and guidance through the process of getting a Visa or Residency in a European country.

Jan 19
After further assistance from Victor at VivEurope I am once again revising my rating to 4. I'm confident the agency is aware of their challenges and are taking steps to correct them. Vincent has assured me that my experience is not the norm.

After I posted a single star review a rep from VivEurope reached out to apologize and get more info. They also offered to help with an on-going problem. As a result of those discussions I've changed my opinion. I might be willing to give them a second chance but would absolutely confirm in advance my account manager and direct e-mail and phone numbers. Not generic "info@" addresses.

Previous Post
My experience with VivEurope started well. But there were glitches accessing their secure portal which fortunately were resolved.

I hired them to obtain 2 NIF numbers and open a PT bank account. They failed to provide all of the documents related to the NIF and I only learned about them from a conversation with a colleague.

They set up my Bank account at Novobanco using an account manager based in Estoril with poor English language skills. Getting any help with the bank from VivEurope was impossible & my account manager insisted her work was done & I needed to work directly with the bank.

I wasted $1,000 because they promised very hands on support. I brought this up with the sales rep that I initially spoke with. She acknowledged the situation wasn't handled properly but was unable to intervene. I'm glad I did not pay them for their comprehensive Visa service.

Avoid this firm and use someone else.

We used Viv Europe for our relocation from the US to Portugal. From our very first video meeting with Victor, we knew they were the company for us!
Everyone on the team is extremely kind, patient, and knowledgeable. Matheus was our case manager and I truly don't know how we would have completed the visa process without him. There is so much conflicting information online regarding the visa process and the requirements are constantly changing, but having Matheus to turn to as a reliable source brought us so much peace. Once we had our visas submitted, the waiting period took quite a long time (D8), but Matheus stayed in touch periodically to make sure we still felt supported. At no point during this entire process did I feel alone.
Truthfully, there have been tears shed during this process, but they have been tears of joy and excitement. The process with Viv Europe and Matheus solidified that we are making the right choice by relocating to another country. I can't remember the last time I felt so much kindness and support from strangers - and now after so much collaboration, they don't feel like strangers at all!
After months of waiting to hear a final decision, we finally received word that our visas are APPROVED! The consulate didn't have a single follow-up question for us, which is a testament to Viv Europe's knowledge of this process.

I cannot recommend this company enough. Thank you thank you thank you!

The entire team did an exceptional job guiding my family through a complicated experience. I would highly recommend them for your relocation needs.

Moving to Portugal was a big step for me and my family, but Viv Europe made it so much easier.
Matheus provided comprehensive guidance, from getting NIF and opening a bank account to setting up my company and AIMA appointment, making the entire process smooth and manageable. He was always professional, responsive, and genuinely caring, which gave me the confidence that I was in good hands. Thanks to his help, I could focus on settling in without the overwhelming stress of navigating a new country's bureaucracy.
I genuinely recommend Viv Europe to anyone planning to move to Portugal!

Victor and the Viv Europe team are terrific! They are knowledgeable and responsive and are always there to answer any questions. I highly recommend there services.

The people at Viv Europe are worth their weight in gold. They have made a complicated process much easier. Navigating another country's bureaucracy (and every county has their share!) is difficult enough, but if you don't speak the language it is significantly more challenging. Whether we needed reassurance that we were on the right track, clarification of some finer points, or complete instruction on a particular process, Viv Europe was there to help us through. We worked with Matheus, and he always responded to our emails quickly and thoroughly. If we asked five questions, he would answer six, because he was including another question we should have asked, or that might be coming up soon. The peace of mind we had from working with Viv Europe was invaluable. Highly recommended without hesitation.