VOLTAGE COFFEE SUPPLY™ Reviews 603

Ordered in April, undelivered until June. Wrong item shipped. Returned. Almost July still undelivered.

Worse customer service
Please Don’t Buy from this company
Sell equipment that are worthless and won’t exchange nor fix the problem
They only put a band aid to the problem
We bought a san remo racer brand new right off the back we had issues with a tank sensor got fixed after was the steams wands leaking even the one side we didn’t use started to leak
The steam wand started acting up we were communicating with technical support they sent technician to install wrong parts
Till now we still have defective equipment that they didn’t want to exchange nor pro rated for a different brand

Sent a false shipping notice. And didn’t ship the product. I cannot prove it, but I believe also stole my credit card. I had to cancel my card after doing business with them. Avoid.

I bought used eureka atom pro grinder with description very good just missing hopper. I got the grinder and I found out that the burrs is damage. The safety pin is gone from the grinder adjustment. I contact the customer service and it took 3 days for them to respond. Then, they asked picture. At the end Myles Cordova emailed me just to tell me that either I send back the grinder and got refund minus the shipping or buy burrs from them for $250. Very good grinder should not have bad burrs. Never buy from Voltage. I never have problem when I got product from Whole Latte Love. They always has the best costumer service.

Where do I begin. Firstly my machine a GS3 MP was sent incorrectly without the added 1100.00 accessories as purchased. My sales advisor (Myles) was very nonchalant about the whole thing told me "not to worry and make espresso" and assured me he would reach out to LM about this as the machines were assembled there and they are drop shipped. Secondly was the issue with price, the machine itself built in LM with the exact specs was 9360, however on Voltage it was 9460, when I asked for an itemization cost to this I was told that they couldn't supply that as the machines were direct from LM. How is that possible then that is just costs 100.00 more from voltage? When asking about this the same sales advisor as condescending as he sounded told me that I already received a "Substantial discount" mind you, this discount pales in comparison to the one I got quoted shortly after by LM which was 10% off (lesson learned). However, I was merely asking for common ground when it came to a discount as firstly my machine was sent incorrectly and additionally when I first called about it, I received ZERO call backs and my last email which was on 11/23/22 requesting a supervisor/management to attempt to rectify the issue, radio silent since then, today is the 12/2/22. I was told by the advisor the panels were in stock at LM even though their website clearly states they are out of stock and have not received any communication as to when they will be sent. At this point, I just prefer my money back for this, I've spent 100.00 in an online store and received incredibly better customer service than I have received this time, let alone spending 9K. An update today I contacted LM director and he was appalled at how something so simple has taken so long and lack of customer service. If your looking for a LM machine, please go to them before this place.

My recent experience was poor. I waited about a week after placing my order without any indication for shipment. It was a few days after the deadline for shipment that I tried contacting customer service. It was difficult to get a hold of them and when I did, I was advised that someone would be contacting me regarding my order status. I never received a call. I sent some emails through the website that went unanswered. After several attempts at phone calls I finally left message that I would be requesting a chargeback from the CC company. Customer service contacted me and I asked them to cancel the complete order given the whole situation. They did so, though it was clear they didn't care as to the reasons why I was cancelling. I subsequently placed the order through Chris Coffee who mailed it that same day.

They carry hard to find items but items are always late. They seem to charges the highest price for shipping, but use the most unreliable carriers. So a 1 week estimated delivery turns into 1months or even longer.

Still waiting for our orders which seems to be lost in Texas.

Will probably have to reorder from another suppliers to get our items here faster.

David has been super helpful in finding me equipment that others did not have. We will be back!

All good, will shop Voltage again soon.

I had question about an order I had made and customer service was very quick to return my call and not only answered the question but was able to change my order to accommodate me and managed to even get my order shipped next day. Great Customer experience and price and will definitely be doing business with them again.

Customer Service is very responsive. I am satisfied with my experience so far. I have 2 purchases and both arrived quickly.

Unresponsive customer service - bought a product and it arrived broken on arrival. After reaching out to Voltage, I did not get a reply back. I ended up contacting the original manufacturer, who got back to me the next day and shipped out a replacement. A week later and my replacement will arrive tomorrow, yet there is still no response from Voltage.

Update: Thanks for the response and making up for it, really appreciate it! Hoping for a more positive experience in the future.

It’s been 3 months and I am still waiting on my espresso machine. Absolutely crazy.

Voltage Coffee Supply shipped my item in a very timely fashion. The description of the item was spot on and it helped to order what we needed. Thank you.

Excellent customer service and very knowledgeable technicians. Glad to purchase our water filter from this company. They were fast and efficient with helping us prepare to open our coffee shop.

Very easy to order from… called and asked a few questions and got the answers… filter was delivered very quickly… and the best is the price was much much lower than the company we were getting from. Price is great but service is much more important to me these days. Thank you.

Innovative products that are easy to order and fast to ship! Great service!

On reception i did have to pay additionnal and unexpected fees. Duty fees and and federal tax fees whitout any explanation..

I have worked with these guys before and I keep coming back!
Very helpful, friendly and knowledgable.
I have bought several pieces of equipment and they have helped tremendously with the decisions that I needed to make
Worked on pricing, shipping and the right product.
I would recommend this company.

Timely, reliable ordering and delivery. I have purchased from Voltage multiple times and will continue to do so. :)