volunteero.org Reviews 

A true partner in building and growing our volunteer program.

The Volunteero team has been incredible from day one. They were exceptionally responsive throughout the onboarding process, which made a huge difference as we transitioned to this new platform. Now, more than eight months later, that level of support hasn't changed. They continue to respond quickly, answer questions thoroughly, and genuinely care about helping us succeed.

One of the things I appreciate most is their commitment to continuous improvement. New features and updates are released regularly, and it's clear they listen to user feedback when deciding what to build next. Their AI assistant, Fin, has also become an invaluable resource. My team uses Fin regularly to quickly find answers and navigate the platform, saving us a tremendous amount of time.

We use Volunteero for our nonprofit organization, which operates across six locations and supports numerous initiatives. We needed a platform that could handle multiple locations, varying volunteer qualifications, and different team leaders while keeping everything organized. We're still implementing the new learning management system, but it has already streamlined many of our processes and will allow us to scale our volunteer program in ways that simply weren't possible before.

The onboarding process was more involved than I initially expected. Not because the team wasn't helpful-they absolutely were-but because there were so many important decisions to make about how we wanted the platform to function for our organization. Looking back, that investment of time was worthwhile. Now that we've been using the system for several months, things are running smoothly, and with the continued support of the Volunteero team, we're constantly refining and improving our processes.

Overall, Volunteero has been an excellent investment for our organization. If you're looking for a robust volunteer management platform backed by a responsive team that truly partners with you every step of the way, I highly recommend it.

Been a customer of Volunteero for two years now and I cant rate the customer service highly enough. Our initial onboarding process with them was smooth and the team took time to show all the features of the system and how to set it up for our organizations needs. The team always on hand to answer questions and today had a great call with Jen that has helped me understand some new features better!

Not only that but the app/platform is always being updated with new features such as creation of automated onboarding journeys and integration of DBS check being some of the more recent but lots of other updates. The team listen to suggestions and feedback.

As someone that has used lots of different volunteer management systems and platforms for different organisations Volunteero stands out as being user friendly - both for volunteers and volunteer managers, constant innovation and improvements and great customer service.

Would thoroughly recommend.

Volunteero is essential to our volunteer management.

I migrated our CRM to Volunteero for volunteer management for the charity I work for over 3 years ago. It has improved communication, raising of challenges and concerns, highlighting impact and postive feedback and testimonials, and has increased the impact we can have through our volunteers significantly. The Volunteero staff team are always happy to chat through ideas to help find new ways of working. And they are always at work on new features. I am really looking forward to seeing how volunteer applicants use the latest onboarding journey feature to manage their application process with less intervention required from our staff team.

Love feeling like we are really known by the Volunteero staff team and they are partners in helping us with our work.

We've been using Volunteero at Missing People for a few years now and found it extremely positive for our volunteer recruitment and onboarding. The team are very receptive and helpful and we get a lot from the Volunteero networking opportunities too.

As Volunteering Outreach Manager at the British Dyslexia Association, I have been so impressed with Volunteero that I wanted to share my experience with other volunteer managers.

From the outset, the customer experience was exceptional. The pricing structure is excellent, and there was never any sales pressure. Mushka took the time to understand our organisation and clearly explained how the platform could meet our needs. James provided valuable technical guidance, and throughout the process no question was ever too small.

Once we signed up, our Account Manager, Abbie Mai, made the onboarding experience seamless. She delivered five training sessions for our team, shared recordings afterwards, and ensured we had access to a wealth of resources, including videos, articles and Fin, the AI assistant. The chat support is excellent, with the Volunteero team always on hand to help, and there is also the option to book calls when needed.

As someone who is dyslexic and works for the British Dyslexia Association, I particularly appreciate the platform's intuitive design and accessible interface. The support available made it easy for us to successfully implement the system and become confident users.

The impact has been significant. Since implementation, my volunteer administration time has reduced by around 50%. The volunteer onboarding experience has also improved considerably, with the time taken for volunteers to gain access to the system reducing from approximately 30 minutes to just a few minutes per volunteer. In addition, volunteer queries relating to accessing information have reduced by around 70%. Volunteers have consistently fed back that the app is easy to use and fits well around work, family life and volunteering commitments.

What also stands out is Volunteero's commitment to continuous improvement. The team are innovative, responsive and consistently developing the platform. Combined with the pricing structure, this represents excellent value for money.

I would wholeheartedly recommend Volunteero to any organisation looking for a volunteer management platform. If you're fortunate enough to have Abbie as your Account Manager, you'll be in excellent hands. She is a talented communicator, both in-person and technically, who genuinely puts the customer experience at the heart of everything she does.

Five stars from me. Thank you, Volunteero, and especially Abbie, for making our transition such a positive and enjoyable experience.

Sandra Platt
Volunteering Outreach Manager, British Dyslexia Association

I have implemented Volunteero across two different charities and have been using it for over four years. As a Volunteer Manager, I would genuinely be lost without it!

The design, tools and user experience are excellent, making it incredibly easy for both staff and volunteers to use. Their support team is always on hand to help, and our volunteers rate their experience an impressive 4.8 out of 5 stars. The two factor authentication is very secure and trustworthy.

From recruiting new volunteers and delivering online training to managing shift bookings and gathering vital tailored volunteer data, Volunteero has transformed the way we manage our volunteer programmes. It allows us to communicate effectively, through its chat function and allowed us to recognise volunteer achievements and accurately measure the incredible impact our volunteers make.

Volunteero really is an outstanding platform, and I couldn't recommend it highly enough.

We've been using Volunteero to manage our volunteer programme, and it's made a real difference to both our team and our volunteers.

As administrators, it's helped us streamline everything from recruitment and onboarding to scheduling, communication and reporting. Having everything in one place has significantly reduced our admin time and made managing hundreds of volunteers much more efficient.

The biggest endorsement, though, comes from our volunteers. Many told us that once they'd spent a little time getting familiar with the app, they found it modern, intuitive and easy to navigate. They love being able to see all available opportunities in one place, sign up in seconds, access event information without searching through emails, message teams via the chat feature, and submit reports after events. Several have also said the app helps them feel more connected to our charity.

One volunteer summed it up perfectly: "Everything is in one place and I don't have to go scrolling back through emails to find information about an event."

The Volunteero team have also been excellent to work with. They're approachable, responsive to feedback and continually developing the platform to make it even better.

If you're looking for a volunteer management system that's easy for both organisations and volunteers to use, we'd highly recommend Volunteero.

I wouldn't want to run a befriending service without Volunteero. Recruiting volunteers is much easier and significantly less time-consuming since we introduced the platform, freeing up staff time to focus on supporting volunteers and older people rather than administration.

The biggest improvements for us have been in volunteer matching and case management. Our waiting lists have reduced, clients are being matched with volunteers much more quickly, and it's far easier to monitor activity, manage volunteers, and identify when processes aren't being followed. Having everything in one place has made the service more efficient and responsive.

It's not perfect, and for volunteers who are less comfortable with technology or using smartphone apps, there can sometimes be challenges. However, because Volunteero saves so much time across other processes, we have more capacity to support those volunteers individually when needed. We can also be flexible and work around the platform where appropriate, ensuring that people are not excluded because of their digital skills. As technology becomes more widely adopted, this is likely to become less of a barrier over time.

What really sets Volunteero apart is the pace of development. The platform is continually evolving, with new features and improvements being introduced regularly. Many of the enhancements we've seen have directly addressed challenges faced by volunteer-involving organisations, and the system keeps getting better. Overall, the benefits far outweigh any drawbacks, and I would not want to run our befriending service without it.

Latest update locks you out, keeps saying “Failed to send text” at two step verification. No support for Volunteers at all , Charites should wary of putting this app between them and their volunteers.

Volunteero is amazing.

The run throughs were great with opportunity to ask lots of questions to make sure you are getting the most out of the service/product. The chatbot function is amazing if you need a refresh of want to try to work things in a different way. It has helped me to write reports and save time on admin, this meaning a can spend more time with volunteers which is what its all about. They are always improving the system when new ideas come in from people using it.

We installed Volunteero late last year, did a soft launch in December with a hard launch in January. The Volunteero team (especially Abbie) were with us every step of the way. We cannot fault their enthusiasm, support, dedication and patience to/with us. We are still learning, but with the Volunteero led training sessions, the Help Centre and the AI function we are striding along confidently with the platform. We enjoy using it and have had great feedback from our Volunteers, and that is all that matters. Would highly recommend!

Volunteero is a really intuitive and easy-to-use platform. The overall functionality is straightforward, and the drag-and-drop feature for building forms is excellent – it makes creating and updating documents quick and stress-free.

One of the biggest benefits is having everything come back to one central place, which saves time and keeps volunteer information organised and easy to track. The onboarding process itself is highly visual and can be tailored to your specific requirements, which is especially helpful when working with different volunteer roles.

The platform clearly leans towards onboarding the *right* volunteers for the role, while keeping compliance firmly in view. It strikes a great balance between user experience and safeguarding and compliance requirements, which is essential for organisations working with young people.

Overall, Volunteero has made our volunteer onboarding process far more efficient and robust.

Since adopting the Volunteero App, Age UK Northamptonshire has transformed how it manages and supports its volunteers.

Volunteero streamlines updates, task assignments, and progress tracking. This has significantly reduced reliance on traditional methods such as phone calls and emails, saving time and improving efficiency.

One of the standout features is the intuitive interface, which volunteers have found easy to navigate. The ability to log hours, accept tasks, and stay informed through notifications has empowered volunteers to manage their commitments more effectively.

For the Volunteers Manager, the reporting tool has provided valuable insights into volunteer engagement and activity levels, helping us make data-driven decisions.

The app has also enhanced the sense of community among volunteers. Features like group messaging and event notifications have fostered better collaboration and inclusivity, ensuring everyone feels connected and informed.

While the experience has been largely positive, there is always room for improvement. For example, adding more customization options for notifications and integrating with other systems could further enhance usability. However, these are minor considerations compared to the overall benefits.

In summary, the Volunteero App has been a game-changer for Age UK Northamptonshire. It has modernised our volunteer management approach, improved communication, and strengthened engagement.

Volunteero enables us to dedicate more time to supporting older people in Northamptonshire.

Can I say how absolutely wonderful Abbie Mai has been helping myself and my colleague Camille to get started using the volunteero app. Abbie has been so patient and understanding and no question is too much for her to answer. It's can be a bit overwhelming when trying something new for the first time and trying to get your head around it all can be a bit confusing....well for me that is. But thanks to Abbie, she explained things in a simple way and always had a smile on her face. We love working with you Abbie! You're great. Many Thanks, Ros - Volunteer Coordinator at Jimmy's Cambridge

This is a great app-based platform - really simple to use and lots of support from the team behind this throughout the use of it! Always getting lots of new useful features as they listen well to their clients about what is working well and what could be improved to support our experience. Thank you!

Volunteero has made such a positive impact to our volunteers experiences. Giving volunteers control of their choice of commitments and allowing all the details to be in the palm of their hand. Brilliant feedback from staff and Volunteers alike.
Volunteero's Customer Service and support is the best I have come across, and they actually involve their users in the system developments!

We've been using Volunteero for over 2 years now and it has really helped us improve the volunteer experience and how we manage them internally. As a Developer in our charity, I've integrated Volunteero with our CRM and can say the process, documentation and updates are spot on and make my life a lot easier (certainly compared to other 3rd parties we work with). If I've ever had to reach out for support, the team are responsive and keep me informed. Requests for additional enhancements to the API as our needs have changed/grown have been built rapidly - really impressive!

Working for a local charity, Volunteero has exceeded all expectations and completely streamlined how we organise volunteers for events. Before Volunteero, we were stuck in the stone age, relying on endless emails and phone calls to coordinate which volunteers could attend which events. With over 50 events each month, this was incredibly time consuming and inefficient.

Since implementing Volunteero, we’ve empowered our volunteers to take control of their own schedules. They can now sign up for the events they’re interested in at times that suit them. Once an event is full, it automatically disappears from their timeline. Simple, smart and effective.

The platform also allows us to store all relevant event information in one place, making it easy for volunteers to access everything they need. The support from the Volunteero team has been outstanding. It’s quick and easy to ask for help, and responses are always prompt and helpful. Josie has been absolutely invaluable throughout our onboarding process. She is always available, always knowledgeable and always kind.

One of the standout features is Volunteero’s Roadmap. You can suggest new features and other users vote on them to help prioritise development. It genuinely feels like the app is tailored to our charity’s needs, which is such a refreshing and empowering experience.

If you're looking to modernise your volunteer management, Volunteero is the way forward. We couldn’t recommend it more highly.

All we need are some purple capes! 😊

Volunteero has been a game changer for us!
As a relatively new and small charity, we were looking for something to hold all our data in 1 place, and for easy use of our volunteers. It's simple to use, it holds everything we need it to, and the staff are super friendly and helpful if you need them. Would definitely recommend.
Thank-you so much!

I'm a Volunteer Manager with a charity (based in the UK) and our volunteering team have implemented the system, as well as delivering training to help managers support their volunteers to use the app, across the whole organisation - all charity shops, fundraising, corporate groups, admin-type roles, care roles etc.  Volunteero are responsive and have already made improvements to their systems based on feedback from our charity and other organisations.  Easy to use, visually appealing and all round helpful.  Really enjoy using this system.